FEATURES


Survey names 'naughty,' 'nice' online retailers when it comes to security

Criteria for judgment included password requirements, personal information requested and how much effort they put into helping their customers follow good security practices.

Shazam coming to 200 shopping malls

The Shazam mobile app will now bring shoppers and advertisers even closer together at ground zero for the retail experience, the shopping mall, via digital signage.

Digital Signage as Part of a Seamless Customer Experience

Digital displays can serve as the glue that holds an omnichannel experience together.

Sponsored by: Hewlett-Packard Company

Once again, retailers face a short holiday season

This year, retailers have 26 days between Black Friday and Christmas. That's only one more day than last year's similarly compressed season.

Microsoft wins award for Titanfall retail launch

The launch included midnight debuts of the game, and featured 10 minutes of original content unique to the stores.

2014 Bond Holiday Study

Holiday gift budgets are up this year with consumers stretching their dollars even further, this represents tremendous potential for brands to strengthen customer bonds and build brand loyalty. Happy Holiday Selling!

Sponsored by: Bond Brand Loyalty

Virtual currencies: bitcoin and beyond [infographic]

An array of virtual currencies are making their presence known.

Don't inadvertently uninspire your employees

Building up your store associates is critical, but so too is not tearing them down.

Rebecca Minkoff debuts first interactive store

The luxury brand is debuting its new store, featuring "connected walls" and high-tech dressing rooms.

An amazing customer service idea: The $5 lifeboat

The second-generation owner of a chain of Ace Hardware stores, Tom Glenn, tells an inspiring story about his father, Elder Glenn.

Five retailers using technology to create remarkable shopping experiences

Customers are willing to pay more for a better experience. Here are five retailers using technology to deliver it to them.

'Tis the season for insane pricing strategies

In times of heavy discounting, retailers are ignoring the power of convenience.

Gamifying your loyalty program: Five tips for a good hand

Gamification is among the buzziest trends in loyalty marketing these days, and while it can be a compelling tool for early engagement, its effectiveness depends on the nimbleness of the hands behind the game.

Six tips for becoming EMV compliant

With the liability shift now less than a year away, it's time for retailers to get serious about their compliance plans.

How retailers can turn Big Data into real insights

Most of the data you're looking for is already in place; it's just a matter of going beyond spreadsheets to find it.

Should your stores have a lifetime return policy?

How Trader Joe's, Nordstrom and others benefit from offering this extremely generous policy.

Bitcoin, other virtual currencies are a global reality

Mark Ranta from ACI Worldwide believes bitcoin and its alternatives are here to stay, but how can they be regulated?

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NEWS


First 23 days of November saw $17.5 billion in desktop e-commerce

Friday, November 21 has been the heaviest online spending day of the season to date at $914 million in desktop spending.

MTA pilots digital signage shopping on Amazon in NYC subways

Just in time for the holiday shopping season, New York City MTA's "On the Go" digital signage information kiosks will showcase transactional Amazon.com ads to subway riders

Swirl releases results of retail beacon marketing campaigns

The Swirl platform is currently deployed at retailers throughout the U.S. and Canada, including Lord & Taylor, Hudson's Bay, Urban Outfitters, Alex & Ani, Kenneth Cole and Timberland stores.

KPMG says payment security issues will impact holiday shopping

More than half of consumers are either unsure or not confident at all in the security of their personal information when shopping both in-store and online.

Mood Media, Shazam announce 'Shazam In-Store'

According to the companies, Shazam-In Store, part of Shazam's larger expansion strategy into consumer-facing environments, is integrated into the existing Shazam app and offers brands the opportunity to connect to Shazam's more than 100 million monthly active users.

Survey: Online shoppers have become deal-hungry

Eighty-one percent of survey respondents said the accessibility of discount, deal and coupon sites have affected their willingness to pay full price. In fact, 35 percent said they never pay full price for items online.

Square plans to accept Apple Pay

Founder Jack Dorsey says support will come in 2015.

Deloitte releases pre-Thanksgiving survey results

Consumers still have a lot of shopping to do, and more than half will shop over Thanksgiving weekend.

Study finds differences between men and women when it comes to impulse purchases

Nearly 90 percent of millennials said they had made an impulse purchase, compared to just 56 percent of seniors.

Most consumers prefer gift cards to gifts, but many feel guilty asking for them

Survey finds 78 percent of consumers think gift cards make shopping easy, but one in three consumers feels guilty putting them on their wish lists.

Black Friday in-store shopping still tops, Cyber Monday actually draws one-third of consumers to physical stores

Younger consumers are the most likely to shop in physical stores Thanksgiving Thursday through Cyber Monday, with 25-34 year-olds most likely to shop in a store on Thanksgiving and millennials most likely to shop in stores on Black Friday.

GlobalShop, IIDA announce partnership

IIDA will endorse, promote and act as Knowledge Partner for GlobalShop beginning next year at its annual retail design trade show and conference, March 24-26 at Mandalay Bay Convention Center in Las Vegas.

LevelUp, Cardpool partner for gift card exchange program

Cardpool can enable LevelUp users to sell their unused and partially-used gift cards in exchange for LevelUp credits.

US smartphone owners want to use Apple Pay and Google Wallet

Survey found some 30 percent of respondents want to use the mobile wallets but are unsure where they're accepted.

6-year-olds with smartphones? That's what Ericsson predicts

Yes, you read that right. What's more, the mobile network provider predicts that units will exceed 6.1 billion by 2020.

RewardsPay allows its online shoppers to pay using bitcoin

Partners with Coinbase to provide customers with additional payment option.

Survey: Most shoppers will buy at least one digital gift card this holiday season

Of the consumers surveyed, 72 percent have previously bought a gift card from an online website or mobile website/app.

Most Americans say they won't shop on either Black Friday or Cyber Monday

Millennials are the most likely to shop on those dates.

More than half of Americans looking for rebates this holiday season

The number one type of product for which survey respondents are most likely to use a holiday rebate is electronics (51 percent). Twenty-six percent said they’d use a rebate for toys, and 21 percent would use a rebate for batteries.

Traditional coupon offers still dominate, but volume of digital 'clips' continues to climb

More than 2 billion coupons were redeemed during the first nine months of 2014.

Retail franchise to install interactive digital experience in 100-plus stores

Retail franchise Apricot Lane is planning to feature an interactive customer experience at the 100-plus opened and planned stores across 36 U.S. states.

Mobile's impact on new product purchases by moms rises 26 percent over 2013

With moms on the go, smartphones in hand, the study finds that a majority use their mobile device specifically for shopping while in-store.

Nielsen: Global perceptions of store brands improve, but share of basket varies by country

The Nielsen Global Survey of Private Label polled more than 30,000 Internet respondents in 60 countries to understand how consumer perceptions about private-label quality, value, assortment and packaging translate into sales around the world.

MyAFINITI program brings brand-specific offers to AARP members at POS

AARP members can now use their membership cards to access the myAFINITI platform, which connects brands, retailers and consumers through targeted, brand-specific discounts.

The best time for online Black Friday shopping? Wednesday night

The online versions of these sales typically start many hours earlier and in some cases days before.

Digital signage opening the door to GlobalShop 2015

Show deploying digital signage entranceway to underscore the role interactive display technology is playing in shaping the future of retail design.

Amazon increases product listings 43 percent heading into holidays

Amazon added four times as many SKUs to its website between July and September as it did in the entire first half of 2014.

Social shopping network Retailcommon available now in the US

Among the U.S. retailers to use the service at launch are Macy's, Kenneth Cole, Athleta and Payless Shoesource.

Survey says 40 percent of US shoppers feel pressured to overspend this holiday season

Among parents with children under the age of 18, this pressure is even greater with 53 percent feeling pressured to overspend.

While others discount, Amazon raises prices on Cyber Monday

In the 2013 holiday season, while Amazon discounted the most on Black Friday, it then raised prices the most for Cyber Monday.

Whole Foods testing new interactive tech in Georgia store

The installations create an informative, entertaining and streamlined shopping experience, including connecting shoppers more closely to the farmers who provide the food they eat.

LivingSocial adds communication platform for merchants

LivingSocial has launched Connect, a communications toolkit for merchants to engage and build relationships with customers acquired through its platform. According to a news release, with the addition of the Connect features to LivingSocial’s Merchant Center, businesses can now: Personalize...

Trade association set to host mobile payments session in DC

The Merchants Payments Coalition wants to educate Congress members and their staffs about upcoming innovations in payments.

Holiday shoppers not afraid to buy as Halloween leads strong October spending

A Friday Halloween spurred early holiday spending; leisure spending growth is up 4.6 percent; credit and debit spending show healthy increases over September.

Research suggests online retailers lose sales through irrelevant promotions, poor follow-up

Survey underscores retail's disconnects: Three quarters of online retailers promote irrelevant products, while others fail to build customer relationships that drive repeat purchases.

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