Shopping cart abandonment rate set to rise again in 2012
The shopping cart abandonment rate reached a new all-time high of 72 percent by the end of the year.
Good selling is good service; Good service is good selling
Sales and service are not separate functions. They are two sides of the same coin.
Chinese sportswear company targets U.S. online shoppers
Li-Ning, China's No. 1 domestic sportswear company, is targeting Americans with a new e-commerce site.
Guide: Bill-pay kiosks can increase bottom line
A free guide on how retailers benefit from bill-pay kiosks is now available.
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For retailers, too many choices leads to 'just looking'
I was intrigued by an article in the Los Angeles Times entitled "Too Many Choices Can Tax the Brain Research Shows." It said in part, "Americans have …Bob Phibbs -
Four customer experience management predictions for 2012
Customer experience management is going to undergo some serious changes in the coming months, thanks to mobile technology and social media. And I can …Kimberly Nasief -
JCPenney: A new, well-reasoned approach to retailing
CEO Ron Johnson rolled out a new plan for JCPenney that includes: Updating its stores Focusing on brands that "can't be found elsewhere" Reducing its …Dale Furtwengler -
Life (and Honda) moves pretty fast
Matthew Broderick gave us a time-out during the Super Bowl, and for a middle-aged, recession-weary public, the timing couldn't have been better …Lisa Biank Fasig -
Four tips for exceeding your customer's expectations
When we exceed a customer's expectation he/she is more likely to make a purchase, become a repeat customer, and tell others about their great …Doug Fleener
- PayPal's showroom displays its vision for payments
- Target leads fight to stop 'showrooming'
- Study: Common perceptions about how video is used in shopping are incorrect
- Fresh off Navajo controversy, Urban Outfitters stock plummets, CEO exits
- Consumers create the basis for growth strategies: Retail predictions for 2012
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