FEATURES


Bricks and orders: re-inventing the store

Blogger Bryan Pearson discusses how Birchbox, Amazon, Rent the Runway are re-inventing the store.

Study: Consumers still prefer bricks to bytes

TimeTrade recently published The State of Retail, a report designed to ascertain the current perceptions and behaviors that drive retail shopping.

Prepaid + Payment Kiosks = The Perfect Fit

Bill payment kiosks provide a boost for the launch of prepaid programs.

Sponsored by: U.S. Payments

Discovering the best tactics for your retail kiosk

Finding the correct space for your retail kiosk can be a challenge. This means you have to become skilled at finding ways to make your kiosk stand out.

Uber, Nordstrom, Macy's take arms, and Armanis

Living mannequins have their place, but few events translate to pure retail progress like a pair of Louboutins arriving by Uber, writes RCE blogger Bryan Pearson.

Fitting Room of the Future

Developments in retail technology are offering the potential to boost sales with targeted add-ons.

Sponsored by: media mea LLC

Can IPS enhance the shopping experience?

Retail Customer Experience sat down with Christian Lundquist, CEO of SenionLab, to explain IPS and how it might help retailers.

Will Facebook and Twitter accelerate retail m-commerce?

The power of social media could shape retail digital transformation, according to Alex Hum in his latest blog post.

Consistency and avoiding Whac-A-Mole

An important attribute of a leader is consistency. Without it, employees are left to wonder what is and isn't acceptable. This also takes focus and energy away from the customer.

3 myths keeping customers away from online shopping

Dan Leberman, vice president North American online small and medium business unit for PayPal, debunks the myths that inhibit e-commerce.

Retailers cautious about embracing upgraded payment options

Although technology continues to enhance the customer experience, retailers are still guarded when it comes to embracing upgraded payment options.

What is bitcoin's retail future?

While enthusiastic about the virtual currency's future, bitcoin experts sounded a note of caution about retail consumer adoption.

NRF: Consumer spending on moms to skyrocket

Consumers will spend more than $20 billion on their moms this Mother's Day.

5 ways to improve your hiring

Doug Fleener, former director of retail for Bose Corporation, lists five ways to improve retail hiring practices.

Lululemon's ABC's of marketing

While Lululemon left little to the imagination with its see-through yoga pants crisis two years ago, the active wear chain has applied much imagination to its menswear, which could create renewed energy.

What lane are you in?

There are some retailers that focus on customer service. Blogger Cindy Pass takes a look at why these companies are worthy of recognition, and why a "confused customer won't buy."

Retailers enhancing customer experience with interactivity

A look at why adding interactive digital signage could give retailers a seamless customer experience.

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NEWS


Dunkins', Smuckers, Keurig roll out K-Cups nationwide

Dunkin' Brands Group Inc., The J.M. Smucker Company and Keurig Green Mountain Inc. announced that Dunkin' K-Cup pods are now available for sale at retailers nationwide.

Westfield debuts video sneak peek of new LAX remodel

The design was inspired by L.A.’s Sunset Boulevard and features 21 new dining and retail destinations, including newly revealed first-of-its-kind The Marketplace by Wolfgang Puck.

Registration open for webinar on managing sales tax exemption

Registration is now open.

Nordstrom, TD Bank Group announce partnership

Nordstrom and TD Bank Group announced this week an agreement under which TD will acquire Nordstrom's existing U.S. Visa and private label consumer credit card portfolio.

What is experiential purchasing?

There are numerous definitions of experiential purchasing, according to The NPD Group's recent report Experiential Purchasing and the New Retail.

The missing piece: Visual engagement technology

Nearly three-quarters of customer service professionals lack the tools they need to deliver an optimal customer experience, according to a recent study.

Austin hired to be CBX's thought leader in experiential retail

Andy Austin, the thought leader who directed the customer experience at AT&T’s high-touch retail stores nationwide, will head CBX’s Experience Technology Group.

Study: Tablets falling out of favor

Tablet shipments have been on a steady decline, while tablet trade-ins are growing.

Is Apple overtaking Google?

The world's top 100 brands are now worth $3.3 trillion to businesses, according to BrandZ.

Hot Topic to acquire Geeknet

Hot Topic, a mall and web-based specialty retailer, will acquire Geeknet, the parent company of retailer ThinkGeek.

Bindo enhances POS solution

The technology will allow developers to take advantage of Bindo's systems and expand upon them.

Report: Consumers will use subscription-based services if easy, affordable

Consumer study reveals top subscription services and how super subscriber shoppers select Internet, cable, mobile phone, streaming, grocery and other services.

Walmart releases position statement on farm animal welfare

Walmart, and its membership-model outlet Sam's Club, recently released a statement lining out its position on farm animal welfare.

Annoushka launches e-commerce system

Jeweler partners with Tryzens to upgrade e-commerce platform using Magento Enterprise to support growth plans.

Amazon Prime Now adds one-hour delivery from local stores

Starting in Manhattan, Amazon Prime Now will deliver groceries and more from D’Agostino, Gourmet Garage and Billy’s Bakery.

Research identifies 'Brand Mavens' transforming retail

Research from CashStar and Texas A&M Center for Retail Studies reveals that brand mavens have enormous purchasing power.

New platform released in hopes of linking in-store, online shopping

Store-Sync is designed to drive e-commerce and in-store sales by providing a seamless experience for shoppers who use both digital and traditional channels.

American Eagle Outfitters reports strong Q1

American Eagle Outfitters this week reported EPS of $0.15 for Q1..

RGCA forecasts big gift card sales this summer

Retail Gift Card Association bi-annual shopper survey reveals shoppers' preferences for giving, receiving, redeeming and exchanging gift cards.

Creepy or Cool: Study reveals how consumers react to digital personalization

Study of over 1,000 U.S. consumers finds that "cool" features help shoppers discover relevant products, information; "creepy" ones identify, target, track.

Target to add RFID tag technology

Target will begin its RFID rollout in a small number of stores late this year.

Vesta releases solution to 'prevent online, mobile fraud'

Built to combat the rising trend of fraud in e-commerce, vGuaranteed is a "revenue-generating payment solution for digital goods, services and subscriptions."

DICK'S Sporting Goods named 'Shipper Partner of the Year'

Manhattan Associates announced this week that DICK'S Sporting Goods has been voted recipient of the annual "Shipper Partner of the Year" award.

Study: Retailers struggling with omnichannel shopping

CFI Group reported that the average shopping experience is no longer either in-store or online; it's an interwoven process, and shoppers are finding flaws.

7-Eleven in Phillipines enhances loyalty platform

Datalogic QuickScan devices will be used to enhance loyalty programs that provides reward points and promotional discounts at checkout.

Best Buy, Walmart support GS1 US standard

GS1 US Simple Product Listing is designed to help ensure that products are accurately represented across sales channels and are discoverable by search engines.

NRF: Obama’s overtime rules will 'hollow out' management jobs

The Obama Administration’s plan to revise federal overtime regulations would likely “hollow out” low- and mid-level management positions in the restaurant and retail industries and trigger a shift toward more hourly and part-time workers, according to the National Retail Federation.

H&M looking for retail employees

Swedish fashion retailer H&M launched its first national recruiting campaign boasting its benefits, pay and sustainability efforts.

TouchCommerce releases TouchMedia omnichannel solution

Omnichannel solutions provider TouchCommerce introduces TouchMedia for large retailers and other enterprise brands.

Ascena Retail Group buying Ann Taylor and Loft

The Ascena Retail Group is buying the owner of Ann Taylor and Loft in a deal valued at about $2.16 billion.

FAO Schwarz toy store in midtown Manhattan to close

The FAO Schwarz toy store in midtown Manhattan will close July 15 due to rising rent.

Global retail head for lululemon resigns

Apparel brand and retailer lululemon athletica inc. announced the resignation of Delaney Schweitzer, executive vice president, global retail.

Grocery store sales surpassed by restaurants for the first time

Monthly sales at restaurants exceeded grocery store sales for the first time on record, the National Restaurant Association reported.

Whole Foods and Cravy partner to test grocery delivery

Cravy, a West Palm Beach, Florida-based technology company, and Whole Foods Market have teamed up to test an on-demand delivery program for residents in West Palm Beach and Palm Beach, Florida.

NRF: Retail sales in April 'disappointed'

Stephen E. Schatz, with the National Retail Federation, is reporting that an earlier-than-normal Easter holiday did not play a major factor in consumer spending and retail sales in April.

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