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Seven lessons in upselling, learned from a trip to the mechanic

Customers typically don't question your motivations when you bundle offerings. They do when you try to upsell.

Winning the online retail war with merchandising

Online merchandising is still evolving, and many e-retailers are overlooking invaluable tactics.

Best Practices for EMV Migration

Deadlines are looming for U.S. migration to the EMV payment card security standard, and ATM deployers need to start their planning and implementation process now.

Sponsored by: National Cash Systems

5 Lessons Learned From Recent Retail Data Breaches [infographic]

Here are some hard lessons learned for retailers concerning data breaches.

What host card emulation means for mobile payment security

The EMV card is a physical asset that provides security via encryption. The next step is to duplicate this security virtually.

ATM Fraud Prevention

With criminal syndicates increasingly targeting ATMs, the need for greater data security has become more apparent than ever.

Sponsored by: National Cash Systems

Kimpton Karma brings big data full-circle

The boutique hotel chain, long known for delivering personalized experiences, has reincarnated its loyalty program, InTouch, to one that better reflects the kinds of relationships it strives for with its guests.

Four tips for leading lasting change that leads to higher sales

Your store staff has been doing things a certain way for a long time, and simply telling them they need to do something different doesn't work.

Four ways to maximize the efficiency of your waiting lines

Facilitating the optimal movement of customers from the start of a waiting line to the end is critical as any kinks can significantly impact customer satisfaction.

How to use neuroscience to create great customer experiences

When is one piece of candy better than two? And what does that teach us about how customers react to retail?

Five ways tablets can transform retail experience

"Tablets have been touted as "reinventing" and "revolutionizing" retail. Retailers and consumer-facing businesses have been testing the use of tablets to gain operational and marketing advantages, and they like the results. Here are some ways retailers are getting big impact out of small screens."

UK shoppers are using less cash

Self-checkout and new ways to pay are leading to a decrease in the use of cash in the U.K., according to a BRC study.

Optical store installs mirrored touchscreen that encourages online social interaction

London-based optician Kite GB has installed a touchscreen mirror in its East End store, with help from technology provider Zytronic.

Unilever uses scent marketing, hopscotch to launch new brand

A mall campaign in the U.K. combined digital signage, scent emitters and interactive tech to launch a new laundry brand.

The power of consistent customer service

A few of the reasons why consistency is important and why focusing on basics is a first step to creating consistent experiences.

How to communicate price increases to your customers

Your customers need to be gently reminded of the value they are receiving from you.

The three main things customers want from mobile payments

How can you get customers to adopt mobile payments? Make them a value-added benefit that improves their retail experience.

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NEWS


Uniqlo to open flagship store in Chicago

Global clothing retailer Uniqlo has announced it will open a flagship store in the Chicago market in the fall of 2015.

MarketLive integrates login and pay with Amazon

E-commerce platform MarketLive has announced a strategic agreement with Amazon Payments, offering the ability for MarketLive merchants to help streamline the login and checkout process and increase conversion numbers. According to the companies, the integration of Login and Pay with...

Most parents say back-to-school spending will increase this year

A majority of parents plan to spend more on their children's back-to-school shopping this year, driven by rising costs or necessity rather than greater spending power, according to a survey released by Accenture.

Lord & Taylor deploying beacons in North American stores

HBC Department Store Group today announced it is deploying the Swirl in-store beacon marketing platform to deliver digital experiences to consumers' smartphones while they shop in the company's department stores in Canada and the U.S.

Fujitsu, OnCue offer in-aisle point-of-information systems

Fujitsu has announced an international distribution and license agreement with OnCue Technologies, a developer of in-aisle point-of-information solutions that are designed to enhance the consumer shopping experience. Through this relationship, Fujitsu will resell OnCue Technologies' InfoCue and Expert OnCue mini...

Survey says in-store is the preferred method for back-to-school shopping

Omnichannel is very important as 73 percent of consumers will research online, but buy in-store.

Worldwide e-commerce sales to increase nearly 20 percent in 2014

Business-to-consumer e-commerce sales worldwide will reach $1.47 trillion in 2014 according to new figures from eMarketer, increasing nearly 20 percent over 2013.

Cambridge shopping center adds 'virtual assistant'

The Grafton Shopping Centre in Cambridge says it is ready to dazzle shoppers with a "virtual" employee who greets customers when they enter.

Visa launches new tools to secure payments from Internet-connected devices and wearables

Visa Inc. today announced the creation of Visa Digital Solutions, what the card company said is a comprehensive suite of offerings that facilitate secure payments across a broad range of Internet-connected devices and wearables. Visa in the press release cited...

Target app uses image recognition to speed mobile purchases

Earlier this week, Target unveiled its new iOS app "In a Snap," which lets users scan images of products in an advertisement and either purchase them or save them for later.

NRF revises annual economic forecast, expects stronger second half of year

The National Retail Federation has lowered its retail sales forecast for 2014 because of slow growth recorded during the first half of the year, but said sales are expected to grow significantly faster over the next five months. NRF forecasted...

Search marketing tops online retail customer acquisition tactics

Despite the arsenal of digital marketing tactics now at every retailer’s fingertips, one customer acquisition tactic still stands above the rest: paid search programs. According to the 2014 Shop.org/Forrester Research Inc.

Report says delivery will make or break holiday shopping this year

After a holiday season marred by lackluster order fulfillment and dissatisfied consumers, a new report from CFI Group and eBay Enterprise urges retailers to enhance fulfillment practices early to avoid losing customers, and revenue, this holiday season. Among its findings,...

The latest payment breach victim may be Goodwill Industries

Brian Krebs, the noted security blogger whose recent claim to fame was breaking the news of the Target breach, reports in his blog that banks are reporting a series of breaches at Goodwill stores across the country. Goodwill Industries International operates 165 thrift stores in the U.S. and Canada.

Amazon sneakily introduces barebones mobile wallet app

Amazon Wallet appeared on the Amazon Appstore and Google Play store late last week, but a number of Android fan blogs are just noticing it exists. Amazon's new app, which is a beta version, does not support mobile payments, but...

Canadian shopping site SHOP.CA launches mobile app

SHOP.CA, a site offering daily sales events for Canadian shoppers, has announced its first mobile app for iPhone and Android devices. According to the company, the new app will feature the same exclusive daily sales on products from 27 categories...

Retail websites are loading 49 percent slower than last year

Software firm Radware has announced the release of its latest quarterly study titled "State of the Union: Ecommerce Page Speed & Web Performance, Summer 2014." According to the company, of the top 100 retail websites, the median page has grown...

Globally 3 in 10 consumers don't trust retailers with securing their data

A global fraud study of more than 6,100 consumers across 20 countries has revealed distrust among global consumers in retailers to protect their data. The new study, "Global Consumers: Concerned and Willing to Engage in the Battle Against Fraud," is...

Fashion retailer Zara adds RFID-based inventory intelligence

Tyco Retail Solutions announced that Inditex Group, one of the world’s largest fashion retailers, has awarded Tyco a chain-wide contract for RFID-based inventory intelligence. The Tyco solution is currently deployed in 700 Zara stores across 22 countries, the companies said...

Harris Poll names the best grocery store brands in the U.S.

The 2014 Harris Poll EquiTrend (EQ) study, which measures brand equity for more than 1,500 brands across 170 categories, finds traditional grocery store brands rank highest overall in three of the four regions surveyed. According to the company, the EQ...

ACI Worldwide to acquire Retail Decisions to boost CNP fraud prevention

ACI Worldwide, a global provider of electronic payment and banking products, and Retail Decisions (ReD), a fraud prevention company, today announced that they have entered into a definitive transaction agreement, according to a press release. Under the terms of the...

Facebook is testing a "buy" button

Facebook announced in a blog post this week that it is testing "a new feature to help businesses drive sales through Facebook in News Feed and on Pages." In other words, the social networking giant is adding a "buy" button....

Survey: iOS dominates mobile commerce with 11.6M iPhone users making at least one purchase a month

Sixty-six percent of iPhone users are making purchases via mobile sites at least once a month, compared to only 47 percent of those with an Android smartphone. iPhone owners are also the most frequent shoppers, with 1 in 10 making a purchase using their mobile every single day.

Electronics, school supplies drive increased back-to-school, college spending

Millennials will spend $913 million of their own money on school items this year.

Skin care brand applies digital signage for in-store experience

Skin care brand Dermalogica recently opend its second and third concept stores featuring face-mapping skin analysis, skin bar and micro-zone skin treatments in South Africa, and has deployed digital signage to help communicate the brand experience to customers.

Vibes introduces personalized push messaging for brands

Mobile marketing firm Vibes has announced the release of personalized Push Messaging, integrated with Catapult, its mobile relationship management platform for brands.

Lower money anxiety pushes retail sales higher in June

Retail sales excluding automobiles rose 0.4 percent reflecting a decrease in the level of money anxiety among consumers.

NRF applauds introduction of the Marketplace and Internet Tax Freedom Act

The National Retail Federation has issued a statement from Senior Vice President for Government Relations David French on the introduction of The Marketplace and Internet Tax Freedom Act, which was introduced by Senators Michael Enzi, Richard Durbin, Lamar Alexander, Heidi Heitkamp, Susan Collins and Mark Pryor.

Visa introduces Visa Checkout to replace V.me

Visa today announced the launch of Visa Checkout, a payment service that replaces V.me and enables consumers throughout the United States, Canada and Australia to pay for goods online, on any device, in just a few clicks, according to a...

Columbia Business School releases study on mobile ad effectiveness

Brands spent $8.4 billion on mobile advertising in 2013, and that number is expected to quadruple to $36 billion by 2017, according to eMarketer. But do mobile display ads actually work? Researchers at Columbia Business School have found that, despite...

First Data introduces Perka mobile loyalty solution for SMB merchants

First Data Corporation has announced the commercial integration of its Perka Mobile Loyalty Solution. Its apps are now available through First Data distribution systems, according to the company. Perka is a cloud-based customer loyalty solution that connects businesses to their customers using location-based apps and mobile phones.

Steve Madden selects Certona for e-commerce

Certona, a provider of real-time omnichannel personalization, has announced that it was selected by Steve Madden, a leading designer and marketer of fashion footwear and accessories for women, men and children, to deliver integrated, hyper-personalized experiences to its customers as...

June consumer spending slowed slightly, but remained healthy

Consumer spending tottered a bit in June, but remained on its feet, poised to tackle its next steps forward. While slower than last month, solid June spending growth in a number of sectors was reported by First Data Corporation in...

Slyde app combines loyalty, deals and touchless payments

SK Planet Inc., the U.S.-based mobile commerce subsidiary affiliated with wireless giant SK Telecom, has announced its beta launch of a touchless, beacon-enabled shopping experience through its Slyde mobile app.

Millennials lead growth in spending on green products

While green products and services continue to be top-of-mind for Americans, Millennials are emerging as some of the most committed purchasers of sustainable products and services. SCA, the maker of the Tork brand of away-from-home hygiene products in North America,...

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