Talking With: Ikea Sales Leader Karen Haas on why businesses must know the customer

A comparison to Apple with regard to customer experience is no small compliment and Ikea continues to expand and innovate.

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Sales success begins and ends with engagement

Engagement can be difficult to measure, but there are ways to do it.

Talking With: Confirmit SVP Tore Haggren on why employees are vital to customer experience

The retail employee, whether on the store floor or in the call center, is a key element in providing a rewarding customer experience but oftentimes the human element isn’t a focus for the business.

Talking With: Soar Payments Founder Rich McIver on improving the checkout experience

The customer experience starts when a consumer walks into the store for the first time and goes well beyond the checkout process, but if the purchase experience is not rewarding it can hurt the retailer in more ways than one.

We need your insight, industry predictions for annual trends report

The annual Retail Customer Experience Retail Trends Report is underway and those participating have a chance to win a $100 gift card.

A lesson on loyalty: Where Starbucks went wrong

Brands can learn a lot from the Starbucks reward program controversy — from using best methods in the program development stages, to structuring reward programs to remain flexible, to striking a smarter balance between customer happiness and business needs.

Talking With: SAP Global GM Lori Mitchell-Keller on CX trends, the focus on mobile

Retail is an industry under tremendous pressure to fulfill consumer expectations.

3 ways to boost the online checkout experience

Simplifying the online checkout process can be fairly simple and benefit your business in the long term as it makes customers happy.

ICX Summit keynote speaker: Brands must innovate, hurdle organizational inertia

Doug Stephens, retail prophet, provides insight on trends coming into play for retail customer experience and what he predicts will evolve in the next few years.

Talking With: InContext CEO Mark Hardy on virtual reality in the retail experience

One of the most exciting technologies coming into play in retail customer experience is the dawn of virtual reality.

Putting customer experience analysis into action

Customer-focused organizations shared insights and best practices at the fifth annual Customer Experience Strategies Summit.

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RESOURCES


Laser Projectors in Digital Signage

Projection has long been part of the digital signage toolbox, and the advent of laser projectors make it an even more viable solution.

Type: White Paper

Sponsor: NEC Display Solutions


Implementing EMV in the U.S.

Instant issuance allows financial institutions to transition cardholders gradually or quickly to EMV, meeting your individual institutions’ needs and consumer acceptance levels.

Type: White Paper

Sponsor: MagTek


IntuiFace + Beacons: IntuiLab Adds No-Coding Support for Beacon Technology

IntuiLab, provider of IntuiFace, the world’s premier no-coding interactive experience creation platform, is excited to announce the introduction of a series of capabilities aimed at the creation of beacon-aware and beacon-enabled interactive experiences without writing code.

Type: White Paper

Sponsor: IntuiLab


IntuiLab Brings “Design for Accessibility” to Interactive Digital Signage

IntuiLab, provider of IntuiFace, the world’s premier no-coding interactive experience creation platform, is excited to announce the introduction of a series of features aimed at creating accessible interactive experiences without writing code.

Type: White Paper

Sponsor: IntuiLab


Digital Signage Language | Making your Content More Engaging

How can you make your digital signage content more effective? By using the correct digital signage language.The text in digital signage content can make or break a design. Even with the best digital signage hardware and CMS, poor digital signage text will hurt the project.

Type: Infographic

Sponsor: Mvix


WEBINAR: Maximizing Visual Engagement and the Customer Experience: Digital Signage for QSR and Fast Casual

Digital signage technology has evolved to create virtually unlimited options. How are QSRs and Fast Casuals using those options for optimal impact, and how are they leveraging the technology to create a more engaging and interactive experience?

Type: Webinar

Sponsor: Mood Media


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