FEATURES


Top 10 sales bad habits (and how to break them)

Kevin Cundiff, vice president of warranty retail for Foretgra, lists the Top 10 mistakes retailers make and how to correct them.

Why millennials are careful shoppers

Millennials' constant connectivity and dependence on social media means that they trust their friends and social networks. However, when it comes to making purchasing decisions, they rely on strangers even more.

2015 Retail Customer Experience Top 100

Consumers weigh in on the top brands in four categories, including overall customer experience.

Sponsored by: Sutherland Global Services Inc.

Is Facebook Messenger coming to retail?

With a reach of more than 600 million active monthly mobile users, Facebook Messenger as a business platform has the potential to make quite an impact. Alex Hum considers the possibilities.

Taking a closer look at AmEx's land of Plenti

Once again, one of the latest trends in U.S. retail is following that of Europe, and even the world. Like shifting hemlines and boot heights, the launch of the Plenti coalition loyalty program by American Express comes after the same movement has been embraced, particularly among retailers, globally.

Top 5 Technology Game Changers for Workforce Management

In this ebook, you will learn how new technologies — including cloud, mobile, integration, and analytics — are making it possible for small and mid-size organizations to deploy affordable, easy-to-use solutions to automate and streamline workforce management.

Sponsored by: Kronos Incorporated

Under Armour boosts customer experience with digital signage in new Chicago store

Athletic apparel and gear retailer Under Armour recently opened the doors of its newest specialty retail location on Chicago's Magnificent Mile – and the new space is a high-tech wonderland.

The future of customer service is now

The 'customer service experience' encompasses every interaction, or touchpoint, that a customer has with your company; deliver value, and the customers will embrace your new technology and better customer service experience.

How retailers can win by making things easier

The world is becoming more complicated, and technology is to blame. Here's a look at how technology can make things simpler again.

How SeaWorld's mobile app enhances the guest experience

Len Dudis describes SeaWorld's folio approach to guest payments via its mobile app.

A customer service journey map can lead to instant gratification

Customer experience expert outlines how a customer journey map can lead to instant gratification and avoid 'instant misery' for customers.

Learn why 'Fitting Rooms Matter'

'No buying decision is final until the try-on is complete!' says fitting room expert and Alert Tech CEO Marge Laney, who's on a one-woman mission to improve fitting rooms in retail apparel stores, in this excerpt from her new book, 'Fit Happens: Analog Buying in a Digital World.'

Pizza Hut executive discusses importance of mobile customer engagement

Baron Concors, Chief Digital Officer at Pizza Hut, discusses why it's important to think mobile first.

Hitting the bull's-eye will require more than moms in minivans

Can a retailer really target a customer segment and create loyalty in today's omnichannel retail marketplace?

Why you should take retail traffic indexes with a grain of salt

Why are there such discrepancies in these indexes ... and whom should you believe?

Building loyalty with mobile: Where to start?

Eric Buckner, Senior Product Manager - Mobile for Sears Holdings, discusses where to start when considering a mobile loyalty program.

San Francisco Soup Company executive discusses the restaurant's use of BLE beacons

Clayton Chan, COO for San Francisco Soup Company, discusses the restaurant chain's use of BLE beacons.

See More »

NEWS


Heartland partners with PAX for EMV-enabled terminals

Heartland will also equip the devices with its end-to-end encryption and tokenization services.

Netsuite inks deal to acquire Bronto software

Partnership brings together cloud-based omnichannel commerce provider and cloud-based commerce marketing company.

iPad POS designer announces partnership with Powa

Retailers and restaurateurs in U.S. and Asia can manage transactions through Bindo, powered by PowaPOS next generation POS hardware, according to a company release.

Retailers encouraged by passage of cyber security bills

The Protecting Cyber Networks Act and the National Cybersecurity Protection Advancement Act encourage businesses to share cyber threat information electronically with federal law enforcement agencies.

Cabela's encouraging customers to disconnect

Cabela's, in partnership with country singer Justin Moore, announces Disconnect Day, a nationwide campaign encouraging Americans to step away from their devices.

Montana convenience stores roll out new POS

Town Pump selects new point of sale system to support EMV compliance and enhance customer experience.

Amazon to offer travel services

The new travel service pits Amazon against travel sites like Expedia and TripAdvisor.

Cherryh Butler returns to FastCasual.com

Cherryh Butler has returned as editor of FastCasual.com and managing editor of Networld Media Group's Food and Retail publications.

Star Micronics launches new cloud-based digital receipting

Digital receipting eliminates the issues typically associated with email receipting including the time taken to record email addresses and the potential problem that these could be taken down incorrectly.

Will mobile app make hiring easier?

JobOn's new mobile app allows job seekers to apply and interview by video.

First Data adds in-club business consultants to Sam's Club

First Data will increase its presence in Sam's Club locations around the country by staffing on-site business consultants in more locations.

TNS adds Ingenico, expands point-to-point portfolio with acquisition

TNS' Managed POS Encryption helps merchants to protect sensitive customer information by eliminating the transmission of 'clear' cardholder data from the merchant environment, according to a company release.

Kmart's Joe Boxer Tracker Band rewards users for doing nothing

Kmart is tapping into the fitness tracker trend with an "inactivity tracker" meant to promote the retailer's Joe Boxer pajama brand.

Target website, apps overwhelmed by Lilly Pulitzer shoppers

Target took its website off line for about 20 minutes in the dark hours of Sunday morning as early shoppers scanned through Lilly Pulitzer bathing suits, shift dresses and jumpsuits before stores opened at 8 a.m.

Mobile payments app for restaurant goers seeks to cut wait time and feed the hungry

Full Society launches IndieGoGo campaign to finalize app development designed to allow users to donate when paying for a restaurant bill.

Neiman Marcus unveils new Snap. Find. Shop. app

New app will allow customers to interface with all of the retailer's inventory using images the user takes of in-store items.

Radius Networks and R2-D2 Builders Club launch beacon-powered interactive experiences

At this year's Star Wars Celebration event, visitors will be able to find the droids they are looking for and participate in special Jawa Scavenger Hunts using free mobile apps developed by the R2-D2 Builders Club and using proximity beacon technology from Radius Networks.

POS app provider expands business model into comprehensive business management

Lavu Inc. has consolidated the branding of their worldwide POSLavu iPad App by combining and redesigning all of their websites into one, and updating their social media handles.

Customer loyalty membership programs on the rise, study says

Despite their growth and popularity, loyalty programs don't automatically pay off for businesses, however.

New online Boutique gives Breitling more agility with tailored platform

The new online Boutique will provide a secure online shopping resource for those looking to purchase a Breitling, so customers can be assured they are purchasing an authentic Breitling from an authorized retailer, the company said.

RichRelevance extends partner ecosystem to support omnichannel personalization

RichRelevance aligns with service and technology providers, including Accenture, Cognizant, Demandware, hybris and Oracle, to deliver a continuum of personalized customer experiences for web, mobile, call center and store.

Direct sales company intros platform to connect international brands with Chinese consumers

Chinese online direct sales company to leverage logistics and marketing capabilities to help international partners sell directly to China.

Vend Ecommerce aims to make it easier for brick-and-mortar retailers to sell online

Vend intros Ecommerce solution for multistore retailers to sell in-store, online and on-the-go.

Home goods retailer blends art and e-commerce with dynamic imaging

Shibumi Home launches an interactive e-commerce presence on Shopify where shoppers create custom products with instant, photo-realistic visualization.

Elavon SDK update enables merchants to accept Apple Pay

Elavon said the Commerce SDK comprehensive kit also accelerates a business' ability to implement a secure, EMV-compliant payment product.

KFC franchisee using video intel solution to reward employees, improve customer experience

Instant, actionable video intelligence from Envysion contributes to two percent improvement in bottom line across KFC stores in six months, claims the company.

Analytics firm Retail Next raises $125 million in new funding

Retail Next plans to use the money to expand its global operations in several markets across Europe, Asia and Latin America and will also look for suitable acquisitions in those markets.

Kofax works with Blackhawk to enhance digital wallet

A mobile capture feature is intended to make it easier for consumers to spend, share and keep gift cards secure.

Lids Sports Group opens up inventory across channels

Specialty retailer uses Oracle to help increase available inventory while helping customers and associates easily find items online and at over 1,300 locations nationwide.

Amazon wins approval from US regulators to test delivery drones outdoors

Amazon must keep drone flights at an altitude of no more than 400 feet and no faster than 100 miles per hour. The Seattle-based online giant has been pursuing its goal of sending packages to customers by air, using self-piloted aircraft, even as it faces public concern about safety and privacy.

The Walking Company stepping up in-store customer experience

World's largest specialty retailer of comfort footwear to leverage Epicor Retail CRM with tablet devices to arm store associates with key customer insights, new POS solution for more personalized engagement.

Army and Air Force Exchange Service looking to improve checkout performance

NCR RealPOS 72XRT to be installed at 6,000 Exchange locations worldwide and supported by NCR Services.

Barclays expects huge gains in UK spending on mobile devices

Barclays said the influence of mobile on spending, however, is expected to more than double this figure from £18.4 billion to £112 billion over the same period.

GK Software AG and Wipro partner to implement SAP Store Management apps

Wipro Ltd., a global IT, consulting and business process services company, and GK Software AG, a technology developer and provider of standard software for retail, today announced a partnership designed to achieve fast and flexible implementations of SAP Store Management applications.

Clarks steps into digital experiences across the UK and Ireland

Clarks, the iconic British shoe manufacturer and retailer, has selected Moki Total Control to deliver contextual and relevant digital signage experiences via LG tablets in its 566 UK and Republic of Ireland stores.

See More »

 

TRENDING

 

WHITE PAPERS

TOPIC CENTERS



Featured Topic