Omnichannel retailer aims to give beauty industry a complete makeover

Birchbox is much more than an new beauty retailer. It's striving to define a new realm in customer experience and an innovative omnichannel strategy.

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Fashion upstarts aim to flip apparel industry into new customer experience era

Fashion retailers Stitch Fix, Rebecca Minkoff and Revolve, have one goal in common: flipping the traditional apparel industry into a new era. While they are all focused on providing a unique, customer-centric shopping experience, each is taking its own path to attain the goal.

Ohio ice cream shop launching pad for new overtime regulations

VP Joe Biden said the ruling, which extends overtime protections to 4.2 million more Americans, who are not currently eligible under federal law, will help to strengthen and expand the middle class.

Target innovation chief: Mobile is king, stores a vital asset in customer experience

Target intends to keep investing heavily in customer experience technology, but mobile playing a critical role.

Kroger's ClickList fuels points for chain, but what's in the cards for customers?

Kroger is extending its ClickList online ordering service to new markets, but that does not mean a national rollout is in store for consumers.

Talking With: Citi's chief customer/digital experience officer on mapping the customer journey (Part 2)

In this second part of a two-part interview with Citi Chief Customer and Digital Officer Alice Milligan, Milligan discusses mapping out the customer journey and how Citi is hurdling obstacles in delivering top-notch customer service and experience.

Talking With: Citi's customer/digital experience chief on delivering superior customer experience (Part 1)

In this first part of a two-part interview, Retail Customer Experience talks with Chief Customer and Digital Experience Officer Alice Milligan on how Citi is innovating the customer experience.

How Target's in-store clinics are reinventing retail wellness

Target's new in-store wellness sections, called Connected Health, enable shoppers to track personal health information on handheld devices.

5 signs you're in a relationship with the consumer … or not

The most important 'sale' made every day is building relationships.

Kohl’s first retailer melding Apple Pay, store charge card, loyalty program

Kohl's customers can now tap Apple Pay to use their store charge cards and not miss out on earning loyalty rewards in the process.

Infographic: Why Mother's Day is a retailer's dream day

Mother's Day is one of the three favorite sales seasons for retailers, right behind the winter holidays and back-to-school season.

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What’s Next for Retail: Navigating Your Business from Now into the Future

In a time of rapid change, to do nothing often means you fall behind. Technology can help you vault ahead of your competitors and achieve a “future” version of your business today. Why wait? New strategies, procedures, and tools are being deployed, but retailers still have work to do to reach their business goals.

Type: White Paper

Sponsor: CitiXsys


LOYALTY PROGRAMS AND MOBILE TECHNOLOGY: Reward Your Customers

Over the past few years, loyalty programs have become an increasingly vital marketing tool for businesses. While attracting new customers through advertising has always been a core element of the marketing mix, efforts to retain customers are equally important.

Type: White Paper

Sponsor: Revel Systems


Digital Signage for K-12 Schools

Today's students, aptly dubbed "digital natives," grew up in a digital world and are used to constant stimulation and instant gratification. In this whitepaper by Mvix, you will explore how their entire existence is wrapped up in digital devices; from television, mobile, and video games to the Internet and social media.

Type: White Paper

Sponsor: Mvix


Stimulating Sales - Sensory Marketing in Retail

85-95% of consumer decisions occur on the subconscious level – implying that conventional marketing tactics intended to influence customers on a rational level are incredibly ineffective. This shift in perception has prompted extensive research into the link between conscious cognition and purchasing behavior.

Type: White Paper

Sponsor: Mood Media


Great Omnichannel Expectations

How Retailers Can Off er More Personalized, Consistent Shopping Experiences That Increase Sales And Deepen Customer Loyalty

Type: White Paper

Sponsor: CitiXsys


Great Omnichannel Expectations (Infographic)

5 ways to meet omnichannel expectations - Offer More Personalized, Consistent Shopping Experiences That Increase Sales And Deepen Customer Loyalty

Type: Infographic

Sponsor: CitiXsys


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