Predictions for retail, payments, and mobile in 2017

From mobile wallets to on-demand apps, and consumer demand for a more personalized and interactive shopping experience, merchants big and small are facing a new wave of expectations from customers.

FEATURES


3 tips to engage retail customers as they wait

Waiting time in the retail world is almost inevitable. However, it's also an opportunity for businesses to engage and connect with their audience through tools such as digital signage.

Branded mobile pay bodes big promise for retailers

Check out a webinar presentation featuring an IBM expert that offers up terrific insight and knowledge regarding the branded mobile payment solution now available to retailers.

Social media ROI, loyalty and the customer experience

While marketers know in their gut that social media is important as customers are clearly there and sharing, they often lack the return on investment to prove to executives why the investment is paying dividends.

How entrepreneurial employees boost profit, customer service during holiday season

For national chains a drive toward community presents the opportunity for front-line employees and local store managers to drive sales and profits. However, to maximize the opportunity, managers and employees need to be entrepreneurial.

The 'ultimate bank customer experience': Are we there yet?

At the BCX Summit, CarrieAnne Cormier of Avidia Bank talked about the importance of serving customers with the right balance of high-tech and high-touch.


Retail banking execs learn new ways to woo, wow and win customers at the 2016 BCX Summit

This fall, retail financial services executives from the US and beyond convened at the Bank Customer Experience Summit in Chicago to learn more about the latest banking trends and the customer attitudes driving them. But it wasn't all work, as our highlights video proves.


5 critical traits to be a future-focused retailer

Bill Chidley, a partner at ChangeUp, offers up the five critical traits required to be a future-focused retailer.

Consider a 'beyond digital' approach to power omnichannel experience

A successfully digitally transformed organization delivers superior digital experience around products and services. That, in turn, creates value and stickiness, transforms technology and operations, and utilizes internal digital and information assets as platforms.

With omnichannel the devil is in the data

Retailers (and their suppliers) must leverage the omnichannel network to stay relevant and harness these rich cross-channel opportunities.

Black Friday: Gimmick, gone or more relevant than ever?

Is Black Friday relevant, needed, necessary, or even a valuable marketing opportunity, or has it become a gimmick in the retailer's quest to grab consumers' attention earlier than ever?

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RESOURCES




Study Reveals 2016 Holiday Shoppers’ Growing Retail Customer Service Expectations

Radial and CFI Group surveyed U.S. consumers to discover their expectations for the 2016 holiday shopping season in the areas of customer service, ordering, and fulfillment and delivery. Get the results to meet and exceed your customer expectations during the holiday season and beyond.

Type: Case Study

Sponsor: Radial




Implementing a Billpay Kiosk Project Step-by-Step

Deploying billpay kiosks looks like a complicated process, but it doesn’t need to be.

Type: White Paper

Sponsor: U.S. Payments




Judicial Efficiency through the use of Self-service Kiosks

The kiosks provide the means by which applicants access the judicial system’s software.

Type: White Paper

Sponsor: SlabbKiosks




[WEBINAR] Why merchant-branded mobile payments is a successful approach to meeting consumer expectations

Date: December 6, 2016 | Time: 11:00 AM ET | Duration: 60 Minutes | Adoption of device-based offerings have been tepid so far. Are you on the same page as your customers when it comes to mobile checkout? Download this webinar to find out.

Type: Webinar

Sponsor: IBM Corporation




Digital Signage Statistics [Infographic]

Digital signage is a powerful visual communication tool that engages audiences, improves efficiency and reduces operating costs. But how do we know that it actually works? What hard evidence is there to justify the implementation of digital signage? Increasing adoption rates and company case studies tell us that digital signage is

Type: Infographic

Sponsor: Mvix




Ringing Up POS System Sales with Intel® vPro™ Technology

The market for point-of-sale (POS) machines is extremely competitive, but POS machine designers can get an edge by appealing to two top retailer concerns: security and maintenance costs. Solve these problems for retailers and they are likely to line up to buy your money-saving solution.

Type: White Paper

Sponsor: Intel Internet of Things Solutions Alliance


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