FEATURES


App-less mobile tool strives to engage shoppers, boost traffic and sales

Web platform offers up engagement opportunity as well as data analytics capability.

Webinar download available: What Which Wich learned on its quest for perfect CRM

Experts offered insight on how to choose the best customer relationship management partner and technology from the enterprise retailer perspective and the vendor viewpoint.

6 Steps to Help You Choose the POS Software that Best Suits Your Business

POS software is a key component of every business establishment and plays a critical role in fostering the success of any business. This makes it important to select the right solution from among the many solutions offered by a seemingly endless roster of vendors.

Sponsored by: Touch Dynamic

Back to School: Shoppers will make more trips, spend more and seek out the best price

Survey reveals traditional items being replaced on shopping lists, and students are even buying their own supplies these days.

No surprise: Gallup finds mobile wallets low priority for consumers

Just 13 percent of more than 17,000 consumers surveyed have a digital wallet on their smartphone.

Barriers to the Adoption of Digital Signage

Being a digitally advanced retailer in 2015 requires change and innovation throughout the business. The convergence of new devices and technological advancements has guided the growth of online and in store retailing.

Sponsored by: SignStix

Back to School: How one NY retailer is approaching the business season

In this fourth installment of the 10-part Back-to-School series the focus is on a NY clothing retailer undertaking new strategies to boost loyalty and revamp its perceived brand.

Back to School: Sales to dip nearly 10% despite other economy gains

Despite positive economic moves in the housing and job markets, the retail back-to-school sales season won't be as robust as last year. Overall, however, spending has been on a steady and healthy progression.

How 'informed' employees will make your restaurant more money

Developing a culture of learning is a 365-day commitment that will motivate staff and have a significant impact on the bottom line if retailers put in the time and effort.

The clash of a crying toddler and the customer dining experience

Sometimes ensuring a good customer experience requires taking a deep breath and strategy.

Mobile online retail payments in focus

Total mobile online retail payments are expected to grow from $75.8 billion to $217.4 billion at a 23 percent compounded annual growth rate between 2014 and 2019, according to Javelin's Mobile Online Retail Payments Forecast.

Amazon bested Black Friday in Prime Day sales event

Amazon’s Prime Day sales promotion was already beating the mega online retailer’s 2014 Black Friday order rate by late afternoon Wednesday, with eight hours remaining in the deal event.

How digital signage is leading retail's 'Internet of Things'

The Internet of Everything has changed the retail landscape when it comes to the customer experience; one of the principal endpoint solutions being utilized across that landscape is digital signage.

A customer experience can have a shelf life of forever so make it good

Just as a great experience can boost business, a horrid customer experience can hurt the bottom line. What message would you send in the latter situation?

Back to School: Not too early to start planning as new trends factor into strategy

In this first part of a 10-part series on back-to-school retail strategies experts offer up insight on new trends and why you need to start planning for the school shopping season right now.

3 ways to prep for the ban on trans fats

Food retailers can prepare for the ban by taking a few necessary steps.

Restaurant taps mobile tech to boost consumer experience, save money and hone marketing

Tablets and a business intelligence service is helping a restaurant chain to not only foster more efficient customer point of sales it’s helping gleam valuable data to drive greater engagement.

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NEWS


FiveStars partners with Advantage Waypoint to drive growth, company expansion

Marketing automation and loyalty program provider FiveStars is partnering with Advantage Waypoint to drive merchant expansion and speed growth.

Tesla engages electric car customers to drive sales, save costs

Referral program success could prove valuable for Tesla and its customers, while driving down car costs.

Retail sales heading upward as summer hits full swing

July delivers small sales boost but not as much as industry watchers expected.

Consumers getting more price conscious, luxury retailers hitting new lows

Discount shopping on national brand an increasing trend, reports analyst.

TJX buying Trade Secret for Australia expansion strategy

Off-price retailer move should be finalized by year's end.

Mobile payment gains ground but cash, debit cards still rule the register

Retail payment remains a mix of options as consumers focus on convenience, reveals new study.

Franchise industry group leader fires back on labor proposals

Proposed labor rules could destroy the industry, claims International Franchise Association chief.

Consumer apps are a must-have for the food retail business, reveals new research

Grocery apps for shoppers are a great way to enhance customer interaction and spur consumer loyalty.

Pilot success spurs mobile ad efforts at Marathon stores

A 90-day trial run by Golden Pantry Food Stores reveals iSIGN technology to be an effective marketing tool.

TripAdvisor app integration expands customer engagement capability

The new TripAdvisor integration is the latest addition to Enplug’s app portfolio geared toward boosting customer interaction via social networks

NRF expects 2015 second half to be more robust in sales activity

While the NRF's initial sales expectations aren't what they were back in February there is still a big bright spot ahead for retailers in the second half of 2015.

Apple Watch to hit Best Buy shelves in time for holiday retail season

Best Buy tapped to sell Apple Watch starting Aug. 7.

Macy's aims to engage, tap shoppers' opinion in merchandising move

The goal is to engage young shoppers in merchandising to ensure its Junior department is hip.

Paytronix launches platform to 'measure, improve loyalty campaign performance'

Paytronix Systems has unveiled the Paytronix Campaign Center, an enhancement to the Paytronix Rewards Platform that enables marketers to determine the effectiveness of their campaigns in five minutes or less.

Report: Amazon launching drive-thru grocery store concept

Amazon is reportedly once again expanding its retail footprint, this time with a Silicon Valley-based food selling operation.

Children's deaths ignite massive Ikea dresser recall

Reports of children killed last year is prompting the Swedish furniture seller to provide consumers with wall-mount kits to stop dressers from flipping over on children.

Girl toy sales slump proving to be a challenge for retailers

Girls aren't buying as many toys these days as boys and it's impacting the bottom line for retailers.

Google mobile buy button move is all about helping consumers, retailers

Search giant Google not only wants its users to find what they need but buy what they need without leaving its website.

LIVE Webinar: Managing customer relationships– what Which Wich learned on its search for the perfect CRM

Free webinar offers insight from sandwich chain Which Wich regarding implementing a successful customer relationship management strategy.

PayPal officially separates from eBay

PayPal previously was listed on the Nasdaq under the same ticker symbol "PYPL" before it was acquired by eBay Inc. in 2002 for $1.5 billion.

Wells Fargo & Company veteran tapped to lead new client experience division

Chris Calvert and her team are focused on boosting customer service across the insurance business.

First Data buys Transaction Wireless to bolster digital gift card platform

First Data Corporation hopes to bolster its prepaid gift card solution by buying digital gift card pioneer Transaction Wireless, a San Diego-based enterprise digital gift card distribution platform.

Airport shoppers enjoying new interactive retail experience

Travelers at San Francisco International airport are now tapping interactive screens if looking to buy headphones or a cold healthy drink.

Dysfunctional consumers require most attention as they can hurt revenue big time

Every retailer knows to pay attention and reward the loyal, happy consumer but they also need to pay close attention to the irate, angry shopper.

Toys "R" Us prepping new online platform in ecommerce revamp

Toys “R” Us is moving its ecommerce operations in-house and developing a new online shopping platform.

Fee-based loyalty programs embraced by millenials

When it comes to fee-based retail loyalty programs the millennial shopper is the most enthusiastic.

AmEx gets PayPal-like with Express Checkout

AmEx Express Checkout enables AmEx cardholders to check out quickly at participating online merchants by using their americanexpress.com account login.

Sionic Mobile updates loyalty app

The latest version of the app has new features and functionality, including an interactive user interface, a two-tap checkout process and instant, real-time rewards for every purchase completed using the app.

Webinar download available: Tips for ensuring retail business continuity

A retail store chain IT leader offers insight on how he's ensuring Internet connectivity and why he went with a wireless technology approach.

Retailers push for tax-free weekend to spur late summer shopping traffic

Massachusetts retailers are hoping to spur business in mid-August with a sales tax-free weekend.

Men are from Mars, women from Venus in the retail shopping environment

When it comes to retail shopping men and women have very distinct behaviors, both in the brick and mortar environment and online, and retailers need to tune marketing and merchandising approaches to meet the varied needs.

Starbucks stirs up price hikes

Starbucks is increasing prices ranging from 5 to 20 cents per drink in the U.S

American Apparel aims to cut $30M in costs, layoffs

American Apparel is aiming to slice $30 million in operating expenses in the next 18 months via layoffs and store closures as the fashion clothing retailer continues on its turnaround quest.

Webinar offers tips on balancing POS tax-exempt processes, customer service

Not only is there potential to frustrate a loyal customer, but an inefficient tax-exempt POS process can draw audit scrutiny and big fines. Free live webinar offers insight on avoiding the scenario.

MobiKwik expands retailer network in India for mobile payments

India-based online wallet MobiKwik last week announced an agreement with retail outlet WHSmith India to enable digital payments at multiple offline outlets.

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