FEATURES


Photo highlights from #CONNECTsummit2014

See a little bit of what you missed if you didn't join us for #CONNECTsummit2014.

Seven disruptive trends that will kill the 'dinosaurs of retail'

Retail evolution is speeding up, and it waits for no one.

The Retailer's Mobile Strategy Guide

Many retailers have fully embraced data-driven marketing to inform customer communications for channels such as email, direct mail, online advertising and more. However, mobile is a different animal because it’s intensely personal. Learn more with The Retailer's Mobile Strategy Guide.

Sponsored by: Urban Airship

The real secrets to creating a memorable customer experience

Research points to a strong return on investment for creating positive and memorable customer experiences.

New guide caters to restaurateurs, retailers looking to boost income with ATMs

'How to Profit from ATMs: A Guide for Retailers and Restaurateurs' delivers 40 pages packed with essential information about the business of owning, operating and earning revenue from ATMs.

Retail Satisfaction Barometer 2014

How do mobile POS and in-store technology influence shopper satisfaction levels, and the resulting rise in sales and profits for retailers? The latest Retail Satisfaction Barometer (RSB) survey based on ACSI (Customer Satisfaction Index) methodology reports what technology trends and drivers impact key business areas.

Sponsored by: Toshiba Global Commerce Solutions

Why it's time to retire the concept of generations

For marketers, labeling a target market as "millennials" or "boomers" makes as much sense as grouping all the Capricorns together and targeting them.

What did you miss at #CONNECTsummit14? Check out the highlights

#CONNECTsummit14 included mobile innovation leaders from across the spectrum: tech, restaurant, retail.

How to create immersive in-store experiences with directional audio

Combining directional audio with digital signage offers an entirely new dimension to customer engagement.

Understanding the lifetime value of a loyal customer

It is a business practice so long-standing it is practically a cliché. Companies fall all over themselves to woo new customers, but once they get them, they have no idea how to make them profitable.

Why the Alibaba IPO is a golden opportunity for online retailers

For online retailers, Alibaba’s enormity is a good illustration of the vast size and opportunity presented by Chinese e-commerce, which has recently been deemed the biggest e-commerce market in the world.

Is the Amazon Fire phone the ultimate showrooming machine?

Amazon's first smartphone combines visual product recognition with one-click shopping from the online giant's inventory. Should other retailers be scared?

The four different types of specialty retail associates

How your employees can gawk, stalk, talk or rock the retail sales experience.

An in-depth look at Apple Pay, and what it means for retailers

Apple introduces mobile wallet capabilities that combine NFC, Passbook and Touch ID. The company has support from banks, major card issuers and retailers.

iPhone mobile payment option opens up opportunity for marketers

With Apple's rollout of Apple Pay, now might be a good time for marketers to get to know Passbook.

Mastering customer retention using data

According to global consulting firm Bain & Company, it costs six to seven times more for an organization to acquire a new customer than to keep an existing one.

Roundtable: Experts talk digital customer engagement

Four digital signage and in-store merchandising experts talk about the customer engagement challenges facing retailers ahead of this year's DSA event.

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NEWS


Sephora, Starbucks, Home Depot rank highest in digital gifting benchmark

Sephora, which has ranked among the top five spots for the past two years, took the number one spot for the first time this year.

MCX intends to expand network through InComm partnership

InComm, a provider of integrated point-of-sale technology products to retailers, has entered into a strategic partnership with the Merchant Customer Exchange, a company formed by the nation's leading merchants to develop a customer-centric and mobile payment network.

Hy-Vee to utilize Agilence's Retail 20/20 to improve in-store operations

The employee-owned grocer is based in West Des Moines, Iowa, and operates 237 stores in Iowa, Illinois, Missouri, Kansas, Nebraska, South Dakota, Minnesota, and Wisconsin.

PayPal and eBay to become separate companies next year

Move comes months after investor Carl Icahn suggested a split so that both entities could focus on their strengths.

Bigcommerce launches real-time analytics platform for retailers

Bigcommerce Analytics delivers information such as best-selling products, popular categories, average order value (AOV), purchase funnel analysis, abandoned carts, category-level merchandising and customer acquisition insights.

Comosoft taps digital signage and mobile for in-store marketing

Comosoft Inc. recently announced the development of two new point-of-sale technologies for high-volume multichannel marketers: in-store digital signage and location-based services.

South Korean firm acquires shopkick mobile app

SKP seeks to expand its global market reach with U.S. entry and intends to expand beyond mobile with online and offline shopping experiences.

Report says social media less important in the shopping process than two years ago

According to the report, compared to 2012, less importance is being placed on following retailers on social media, finding out about new products through blogs, and participating in online retail customer communities.

Mood Media launches streaming music service for business

The company said Mood Mix is designed to give small business owners a high level of control and interaction with their music programming, allowing brands to customize their soundtracks by mixing musical genres, decades, artists and albums.

Home Depot breach reportedly generating card fraud

Banks aren't confirming it and Home Depot insists that no PIN data was taken, but sources say bank accounts have been compromised.

Amazon lets shoppers add items to wishlist via Tweets

The announcement comes after the recent launch of a similar service, #AmazonCart, which uses the same functionality to add products to a user's Amazon shopping cart.

Gamification, digital coupon companies join forces

In their initial campaign, Dailybreak and RevTrax achieved results that were above key industry benchmarks, with 47 percent of consumers printing the coupon after viewing the offer and 60 percent of coupons printed redeemed, with two additional weeks of redemption data ahead.

Forecast says retail holiday sales to increase 4 to 4.5 percent

Digital interactions expected to influence 50 percent of retail store sales; Non-store sales to rise 13.5 to 14 percent.

Square plans to add bitcoin, Apple Pay acceptance

Square CEO Jack Dorsey recently said the company's register service will eventually accept all forms of payment, including bitcoin and Apple Pay.

Half of Americans plan to start online holiday shopping earlier this year

Overall, 70 percent of Americans consider shipping options to be an important factor in the shopping experience compared to 66 percent in 2013. Also, one-third (33 percent) of respondents said they plan to pay more attention to shipping this year compared to last year.

Survey explores upcoming priorities for online retailers

Retailers identified a renewed focus in marketing efforts, investing in tools with greater data capture and analytical capabilities.

Altierre ships more than 6 million digital tags

Four million of the company's signs are currently installed and operating in retail stores in over 1,000 US cities.

LightSpeed adding Apple Pay compatibility to its mobile POS

With LightSpeed Payments, retailers will no longer need to deal with a third party to begin accepting credit and debit cards or to access critical information about financials.

DSA extends deadline for entries for annual Crown Awards to Sept. 22, adds Mobile category

The Digital Screenmedia Association has extended its deadline for entries for its annual DSA Crown Awards that recognize "outstanding and best-in-class" content across digital signage, mobile technologies, and self-service and interactive kiosks, according to an announcement from the DSA. The new deadline is 5 p.m. Eastern on Monday, Sept. 22.

Home Depot data breach comes into focus

The account information for 56 million payment cards was compromised in a malware attack that lasted five months.

ID TECH lists new mPOS as Visa Ready

UniPay is a combination magnetic stripe and EMV mobile reader that connects through the audio jack port of a mobile device.

Simon announces retail startup competition

Simon Launch organizers will select 10 startup finalists to pitch a panel of judges and will then select up to three winners.

Starbucks redesigns Android app

Starbucks has redesigned its Android app, adding several new features.

More than half of Americans are unhappy with their loyalty programs

Ninety-three percent of U.S. consumers said the type of reward offered is a “very important” or “somewhat important” factor in their decisions to join a loyalty program and to remain engaged with a brand.

Mood Media activates location-based technology in 75,000 locations

Presence is an inaudible digital signal broadcast through Mood’s global content delivery network of media players. With the Presence signal activated, clients can communicate with consumers while they are in their location and deliver relevant, engaging content to enhance the in-store experience.

Study: QuikTrip, Wawa named favorite convenience stores

Other regional players such as Sheetz, RaceTrac and Speedway also earned high enough scores to land in the top five.

Feedvisor launches repricing dashboard for online retailers

According to the company, the Revenue Intelligence Dashboard utilizes self-learning algorithms to present the seller with in-depth business information and adaptive alerts, enabling smarter decision making and optimized business operations.

Sears adding drive-thru returns and exchanges

According to the company, customers can pick up, return or exchange purchases without leaving their vehicle, with a guaranteed wait time of five minutes or less.

TNS unveils new cardholder data encryption solution

TNS' Managed POS Encryption includes support for the VeriShield Protect end-to-end encryption solution from VeriFone and Trustwave's hardware-agnostic point-to-point encryption.

E-receipt analytics app Slice opens its API

Slice, which offers an eponymous shopping app that extracts and organizes online shopping data from e-receipts, announced it has opened its API to web publishers.

More than 60 percent of consumers are increasing their online shopping activity

The SmartFocus survey also reveals a significant age-related gap in digital shopping preferences. Nearly half of all millennials spend more time shopping online than in stores while only 27 percent of baby boomers prefer to shop online.

Macy's new tech plans include Apple Pay, smart fitting rooms, more

The company outlined its latest advancements in omnichannel strategy and technology as the company continues to add new dimensions for attracting shoppers and serving the needs of individual customers.

Report says August retail spending growth strongest in 13 months

Leisure spending is at a six-month high; late-season travel, back-to-school spending propel growth.

Foot Locker adding same-day delivery

Shoppers can select same-day or next-day delivery for $5. Customers will also have the option of shopping in the Foot Locker store and having their items delivered to a local destination of their choice.

August retail sales increased 0.5 percent

When combined with revisions to July, August sales indicate a consistent improvement in consumer confidence and spending but run contrary to August's lackluster jobs report.

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