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Seven critical questions required for business decision precision

Today's retail stakes are too high for "lies, damned lies, and statistics."

Embracing big data, technology and omni-channel operations to enhance the customer experience

The retail world today is epitomized by near-global access to the Internet and speedy adoption rates of smartphones.

Using Tablets to Transform Retail Experience

Tablets have been touted as "reinventing" and "revolutionizing" retail. Retailers and consumer-facing businesses have been testing the use of tablets to gain operational and marketing advantages. Download Frank Mayer's white paper to learn more about how to use Tablets to Transform Retail Experience.

Sponsored by: Frank Mayer and Associates, Inc.

Customer service is simple, but it is not always easy

The difference between good and great is often just a little bit of extra effort by the employees who serve the customer.

New guide caters to restaurateurs, retailers looking to boost income with ATMs

'How to Profit from ATMs: A Guide for Retailers and Restaurateurs' delivers 40 pages packed with essential information about the business of owning, operating and earning revenue from ATMs.

Big and Small Data

Now is the time to organize this rich data and break it into smaller data, allowing you to better understand it, resulting in benefits such as improved engagement with your customers. You can utilize the mass of information in a useful way, enabling you to make more accurate decisions during all steps of the retailing process.

Sponsored by: Pickn'Tell

Summit to take a deep dive into the future of ATM and mobile technologies

The second annual ATM & Mobile Innovation Summit in September will feature experts with exceptional depth of knowledge in areas of innovation, security, compliance and regulation.

Sportswear retailer Pro Direct store design goes high-tech

Pro Direct's vision was to capture the dynamic feeling of walking into a physical realization of their website.

CONNECT Summit to delve into the evolving impact of mobile

Nikki Baird, Jack Philbin among the keynote speakers for the inaugural executive event.

Four considerations for providing the best mobile customer experience

Is it harder to deliver a positive customer experience via mobile platforms? Forty percent of e-commerce executives say yes.

Five disruptive retail trends to watch for

Retailers who approach their offerings to act more like a partner than a promoter will likely emerge the victors in the future of retail.

Maslow's hierarchy of needs and the psychology of loyalty programs

Psychology 101 meets loyalty marketing.

Why brand longevity means avoiding shortcuts

What happens, in a good story, when we skip certain parts or make changes to it? Quite simply, the essence of the story changes.

Photos: Inside the new TargetExpress format

This past weekend, Target debuted its new store format, TargetExpress, which the company said is its smallest-footprint store to date.

Seven lessons in upselling, learned from a trip to the mechanic

Customers typically don't question your motivations when you bundle offerings. They do when you try to upsell.

Winning the online retail war with merchandising

Online merchandising is still evolving, and many e-retailers are overlooking invaluable tactics.

5 Lessons Learned From Recent Retail Data Breaches [infographic]

Here are some hard lessons learned for retailers concerning data breaches.

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NEWS


Companies partner to expand WordPress e-commerce capabilities

WooThemes and 2Checkout collaborate to offer online payment technology in nearly 200 countries to accept payments in 26 currencies.

Diane von Furstenberg testing 'clickable/actionable' videos on Facebook

The shopping-via-video experience allows customers to make a purchase by clicking on individual items within the video.

Tyco updates retail RFID tools

The new features enable retailers to maximize existing investments in iOS devices for RFID inventory transactions and to support in-store mobility strategies.

ChannelAdvisor publishes new Multichannel E-Commerce Study

Study finds that 90 percent of retailers surveyed are selling on marketplaces, 64 percent are using digital marketing.

Back-to-school shoppers still wrapping up shopping lists

Coupon usage is growing among back-to-school and college shoppers.

New platform lets fashion mavens shop straight from the runway

Shoppers can now reserve new looks straight off the fashion runway with an assist from pre-order platform Luevo.

Square expands capital program

Victory Park Capital invests in Square so that mPOS provider can target more small businesses with lending opportunities.

ShopSavvy gives consumers expanded retailer tracking

Company updated mobile app to give consumers the ability to track sales from their favorite brands and merchants.

Kaspersky study finds consumers nonchalant about data security

When it comes to protecting their personal and financial information online, consumers just might be their own worst enemy.

Square goes on the defensive in light of Amazon Local Register

The mPOS provider addressed in a blog post what it called myths about it pricing, service and a number of other issues.

Supervalu the latest brand to report data breach

The company doesn't specify that PIN numbers were stolen, but refers to 'other numerical information' in the announcement that its POS system was compromised.

PassMarket, NCR Silver connect to enhance mobile shopping experience

The iMobile3 PassMarket mobile app provides customers with rewards, offers, gifting, messaging, store locator and payment features to simplify the shopping experience for customers using their mobile devices.

New Balance uses live omnichannel event to promote its latest running-shoe launch

Footwear manufacturer New Balance is partnering with Oregon-based Brandlive to produce a four-day series of online and in-store video events, all designed to promote the debut of the latest version of the company's 880 running shoe line to retail customers as well as retail store employees.

Commerce Department says US retail sales slow in July

The U.S. Department of Commerce today reported that retail sales slowed unexpectedly in July, according to Reuters. U.S.

Big data firm consolidates global brands

London-based cloud software and big data company eCommera today announced the launch of its new global brand identity, OrderDynamics — unifying its subsidiaries under a single brand across the globe. Under OrderDynamics, the company will continue to offer an integrated...

NACS says consumer confidence plummeting in August

Just as quickly as consumer optimism surged in July, it plummeted in August, even as gas prices fell by more than 15 cents over the past month.

Retail spending growth reaches 11-month high in July

Overall retail spending growth was at its strongest levels in a year as nearly all retail categories turned in improved numbers.

CFPB issues advisory on digital currency risk, invites consumer complaints

The CFPB has previously shown an inclination toward rule-making in response to consumer complaints; now it has Bitcoin and other digital currencies in its sights.

Nordstrom launches give-back brand Treasure&Bond

Five percent of net profits will support nonprofits that empower women and girls.

Epicurious using beacons for in-store experiences

Swirl beacons installed in retail shopping locations throughout North America will be used to trigger delivery of value-added lifestyle content and personalized offers to over 9 million Epicurious mobile app users.

Starbucks' loyalty program now reminds customers to claim rewards

Starbucks wants to make sure customers never forget to claim one of its loyalty rewards again. Based on suggestions from customers, My Starbucks Rewards members will now receive a nudge via email, reminding them to claim rewards before they expire....

Research: 'Preparing for 2015: The Year of the Liability Shift'

A new Mercator research note explores factors influencing the willingness, motivation and speed of payments players in implementing EMV technology.

Study finds that digital coupons positively affect brand and loyalty

Nearly 7 in 10 consumers surveyed strongly believe that digital coupons have a positive impact on a retailer's brand, and 68 percent also say that coupons generate loyalty.

Barnes & Noble, Google team to offer same-day delivery

Barnes & Noble now has Google employees in some of its stores, pulling customer orders and prepping them for same-day delivery. According to a report from CNN, stores in Manhattan, Los Angeles and San Francisco are now offering same-day delivery...

Wipit expands product offering to include in-app barcode payments at retail POS

Mobile wallet provider's wallet is aimed at financially underserved consumers.

Global Payments to offer bitcoin acceptance

Payment solution provider Global Payments Inc. announced that it has signed a referral agreement with BitPay that will allow Global Payments to incorporate cryptocurrency into its product suite and to offer bitcoin payment acceptance to its worldwide merchants.

Amazon expands same-day delivery to six more cities

Amazon.com announced it has expanded Same-Day Delivery with new “Get It Today” capabilities for customers in Baltimore, Dallas, Indianapolis, New York City, Philadelphia and Washington DC metro areas, with more than a million eligible items now available for same-day delivery.

TouchStore aims to engage in-store shoppers on their mobile devices

TouchCommerce has announced its newest solution, TouchStore, which it says enables retailers to enhance the omni-channel shopping experience for in-store customers by providing personalized online assistance through mobile devices.

Target takes a Q2 hit of $148M in costs from data breach

The figure includes estimated probable losses for what the company believes to be 'the vast majority of actual and potential breach-related claims,' including claims by payment card networks.

Smartphone-generated retail revenue up 97.6 percent, July 2014 vs. 2013

Mobile commerce platform Branding Brand has released the results of its Mobile Commerce Index for July 2014. The worldwide data sample reports smartphone-generated traffic, orders, and revenue by consumers to retailer smartphone-optimized websites from July 2014 vs. July 2013.

Sitecore introduces .NET-based experience commerce platform

Sitecore has announced an early access program for Sitecore Commerce, which it says is the first enterprise-grade .NET customer experience management solution with fully integrated commerce functionality.

Ugam unveils Assortment Intelligence tool for retailers

Ugam has announced Assortment Intelligence, a solution that it says generates insights for retailers about what products to keep, carry and drop, based on real-time data collection and analysis.

Walmart.com getting a big overhaul

Walmart is looking at online as a growth opportunity in the face of some disappointing quarters.

Simon adding beacons to create 200 'smart malls'

The expansion of the program across a broader number of Simon's malls, Premium Outlet and Mills centers is expected to be completed by spring of 2015.

Department of Homeland Security warns retailers of new POS malware

Backoff uses a variety of methods to compromise the POS, including keylogging and injecting malicious code into explorer.exe. That second one is particularly nasty because it means the exploit will still be there if the machine is turned off or rebooted.

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