Live webinar: How millennials disrupt shopping and the new world of connected shopping

Retail Customer Experience is hosting a free one-hour webinar focusing on the shifting marketing, merchandising and brand strategies in the quest to attract the millennial consumer

The birds and the bees of customer experience design

Meeting customer expectations has changed, forever. Meantime, corporate initiatives can take a long time to implement and poorly executed inititives can really challenge the return on investment.

LIVE WEBINAR: Millennials Disrupt Shopping: The New World of Connected Shopping

Date: December 10, 2015 | Time: 2:00 PM EST | Millennials are a strong and powerful influence in the retail segment and are disrupting traditional shopping patterns with their instant, constant connectedness.

Sponsored by: Blackhawk Engagement Solutions, Inc.

Video: Why, how data drives Dickey's BBQ

Dickey's BBQ CEO Roland Dickey Jr., discusses his three-prong approach to the guest experience and the chain's use of technology.

7 steps to digital signage success

Digital signage end-users know that the implementation process can be arduous; it's time to understand why that is and what they can do about it.

In-store Digital Deployments | ebook

Your playbook to creating relevant, contextual, and personalized experiences.

Sponsored by: Moki

4 questions retailers must answer to drive the ultimate customer experience

Retailers face an increasingly competitive marketplace, buffeted continually by the need to evolve and adopt the newest technologies introduced to the market.

3 cases illustrating how Amazon outclasses its competitors

Amazon continues to soar by innovating in ways other can't imagine.

Seeking youth, Macy's flagship gets a $400M face-lift. But what of loyalty?

Youth comes but once, but if you are a retailer, it comes continuously. As Macy's continues its three-year strategy to appeal to teen shoppers, a flagship effort presents further opportunities for its rewards initiatives.

Email beats out social network tools in consumer communications

Retailers are more responsive and quicker to answer consumer inquiries via email and the varying degrees of communication response time reflects a big chasm for the retail-shopper relationship, reveals a new study.

REI, sales and cold turkey: How some brands live the mission, and some miss it

REI’s daring decision to close its doors on Black Friday represents the latest effort in the broadening movement of conscientious consumerism. The hitch for such organizations is balancing their desire to live a chosen mission while also making a living. How REI, Ten Thousand Villages and others do it, and why some fail.

Consumers are rapidly blurring lines and changing channels

Future success requires going boldly where no one has gone before.

Keeping customers happy with loyalty kiosks

We've all heard the many sayings about the importance of satisfying customers by providing optimal customer service. One key way to keep customers satisfied is to offer a loyalty program.

Photo gallery: Fast Casual Executive Summit takes over Miami

If you missed this year's Fast Casual Executive Summit, check out all the action in our photo gallery. And, there's always next year!

Why consumers are driving the retail mobile experience

Executives at Money 20/20 conference discussed the importance of user feedback when developing and tweaking products and services.

Successful brand leaders share advice, tips and industry insight

Restaurant operators and successful business leaders offer up perspectives about what it takes to be a success and remain a successful venture.

Navigating the crossover: Fast casualization of the restaurant industry

Switching into fast casual dining requires more than getting food to the table quicker. It demands new strategies from menu decisions to customer experience elements.

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Black Friday loved by younger consumers, not so much by the older shopper

Black Friday is more appealing to the younger consumer as they are the most interested in potential saving.

Amazon most intimate brand, reveals new research

When it comes to brand intimacy Amazon is leading the pack.

E. coli outbreak traced to Costco chicken salad

So far 19 people in seven states have been infected with five being hospitalized.

Live webinar targets location-based marketing for retail segment

As consumer usage continues to shift to mobile, location-based advertising is becoming one of the fastest growing strategies for retailers when it comes to digital advertising Using real-time location data connects real-world behavior — like the places consumers visit and...

Same-day delivery matters more to young shoppers than older consumers

The younger shopping set is much more interested in same-day delivery than the senior set and such a retail strategy could pay off given the focus on serving the millennial this holiday shopping season.

Tennessee tops in Black Friday consumer enthusiasm, shopper assaults

Retailers in Tennessee, Arkansas and Alabama are most likely shoring up storefront security more than competitors in New York, California and Florida given those three states are the top three in terms of Black Friday fighting incidents.

Ex-Walgreens leader steps into new chief role at Kohl’s

Kohl’s has a new chief operating officer, having hired on former Walgreens e-commerce chief Sona Chawla.

Lululemon takes a community, concierge approach to lure in shoppers

Lululemon Athletica is aiming to lure in shoppers, and keep them browsing longer in its retail space and taking a few new approaches to making that happen.

Abercrombie & Fitch enjoys healthy profit, smaller sales dip for quarter

Clothing retailer Abercrombie & Fitch got an early holiday gift with its latest earnings report.

Walmart revamps Cyber Monday into Cyber Sunday

The world's biggest retailer jump starts the online shopping day of the year one day earlier and is offering quadruple the number of sales items.

Dunkin' Donuts testing on-the-go ordering, delivery service

Dunkin' Donuts is testing mobile ordering in Portland, Maine, and delivery service in Dallas.

Denver airport parking facility parks digital signage in executive lounge

Flyte Systems is making travel out of Denver International Airport easier thanks to its FlyteBoard digital signage display at ParkDIA, Denver's newest near-airport parking company, the company announced.

Report: Sustainability top trend in foodservice packaging

The Foodservice Packaging Institute's 2015 Trends Report reveals foodservice operators are looking for environmentally friendly packaging and customization techniques to differentiate products.

Samsung Pay coming to budget phones?

Samsung Electronics reportedly is planning to bring its new mobile-payment system to mid- and low-end handsets.

Wal-Mart bests expectations on quarterly earnings

Financial results arrive as retailers put finishing touches on holiday sales strategies.

Start-up targets Amazon with pricing service benefitting retailers, consumers

Price service aims to connect local retailers with Amazon Prime members who want the cheapest price while supporting nearby stores.

Food, beverage, grocery lead charge in fostering inclusive workplaces

When it comes to inclusive benefits and protections supporting workplace equality for the lesbian, gay, bisexual, and transgender workforce, the food, beverage and grocery sectors are leading the charge.

Retail infusion taking flight at SFO airport concourse

The customer experience will be very different for airport travelers taking flight from United Airlines T3 concourse thanks to more dining, retail and amenities.

Consumer spend slowdown ahead? October sales indicate it may be coming

Yet reports indicate consumers are confident and have more disposable income so November could be a much different scenario compared to October.

Urban Outfitters moves into food service with Pizzeria Vetri acquisition

Consumer demand for casual dining a big reason for retailer's move into pizza market.

Marriott buying Starwood hotel chain for $12.2B

Merger of two powerhouse brands will be beneficial for consumers, operators and shareholders, according to Marriott chief.

Consumer discount expectation, shopping focus are hitting retail bottom line hard

Consumers have money to spend but they're looking for big items and they're expecting big discounts, and neither scenario bodes well for most retail store operations.

Digital redesign debuts at Primark store in Madrid

Squire, a U.K.-based creative content studio, and Dalziel & Pow, an independent agency that represents brands worldwide, recently announced that they partnered to bring what the companies call an innovative digital installation.

Amazon Prime delivering food from LA restaurants

LA-based restaurants either have a new partner or new competitor now that Amazon.com has expanded Prime Now, the company's one-hour delivery service, to include delivery from local restaurants.

Amazon expands retail sales landscape for Echo device

Amazon pushes Alexa and Echo onto brick-and-mortar retail shelves.

Robot aims to help retailers keep a tally on product, inventory

Robotic system can help track inventory, avoid out-of-stock scenarios and product price tag validation.

Target holiday sweater message not a jolly one for some shoppers

Target not pulling sweater off rack despite some negative shopper feedback.

Walmart going full steam on Black Friday discounts starting on Thanksgiving

Walmart adjusts holiday sales strategy in light of changing consumer shopping behavior.

China’s big online shopping day a big revenue success

The annual online Chinese shopping day beats out any other global holiday shopping season.

J.C. Penney opts to open earlier on turkey day this year

J.C. Penney is hoping Thanksgiving Day shoppers will want an earlier jump time than 5 p.m. and is opening its doors to accommodate those consumers eager to find a bargain.

ICX Association director keynote speaker at InfoComm Connections

Scott Slucher, dxecutive director of the ICX Association, will moderate a keynote session, titled "5 KPIs for successful interactive digital deployments."

3D printing kiosks arrive at Best Buy

Now, select Best Buy customers will be able to see 3D printers in action with new 3D printing kiosks designed as a partnership between kiosk manufacturer Frank Mayer and Associates Inc and ROBO 3D.

US Bank takes mobile payments to the skies

MSA Pay, which went live this week, is the first mobile payment app in the general aviation space designed specifically for the ordering, payment and backoffice needs of pilots.

Consumers more comfortable buying, using digital gift cards

The Retail Gift Card Association found that methods of purchase and redemption are rapidly shifting to a mix of both physical and digital.

Amazon nemesis strives for funding to avoid being broke as 2016 dawns

Jet.com hopes to pull in $550 million investment to keep the lights on.

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