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Mobile: The new screen in a multiscreen world
A recent symposium in Dallas discussed ways to fit interactive and mobile technologies into the omnichannel equation.
Retail reboot: The changing face of retail worldwide
The evolution and tide of consumer change is global ... and is escalating.
Google finds the silver lining to showrooming
New report finds consumers depend on their smartphones, but it's not all bad for merchants.
M&S marks payment milestone
The retailer completed its deployment of contactless terminals and released significant usage numbers.
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A case for simplicity in retail
Nothing seems simple anymore. It's amazing how complex our lives have become with the technology that was supposed to simplify our lives! As I was …Chris Petersen -
How to build an expert customer service problem resolution approach
An expert approach to customer service requires a well-defined process for problem resolution. Let's look at how to start setting up such a process …Micah Solomon -
Pricing: Innovation vs. enhancement
Innovations premiums are huge. Early adopters often pay 3 to 4 times the price the mass market does. But what about product improvements? Do they …Dale Furtwengler -
Busting the myths of specialty retail
We achieve what we believe. Sometimes that serves us well, and sometimes that holds us back. Here are some of the myths that create barriers to …Doug Fleener -
What can retail learn from community managers?
A few years ago, the role of community manager as we know it today didn't exist. Social media was in its infancy, and as brands joined in they …Jeannie Walters
