5 'don’ts' and 1 ‘do’ for making the customer experience rich and robust

Simple, common sense strategies in communicating with shoppers can prove rewarding for businesses and consumers.

Pop-ups: From temporary to trendsetting.

Brands are using pop-ups to create eye-catching and exclusive encounters that shake up their customers’ routines and create buzz.

Mobile Wallets 101

This report provides an introduction to mobile wallets, and explains why they should accept mobile proximity/point-of-sale payments through their own mobile app, through financial institution-issued mobile wallets, and through third-party mobile wallets.

Sponsored by: The CardLinx Association

Will the future of retail be place, purple fairy dust or prime?

The battle for core customers is heating up on many fronts

Creating a personal experience: First steps and the best steps

Experts offer up insight on what to do first in the personalization strategy and how to get started with some simple steps.

Snapshot: The Growth of Digital Signage

Digital signage is more prevalent than ever. Over the past ten years it has replaced static signage as the standard method of communicating with targeted audiences. Now it’s a booming industry adopted by all markets, thanks to its modern appeal, effectiveness, and ease of use.

Sponsored by: Industry Weapon Inc

The next era of retail disruption: Experience

Retailers must embrace the latest disruption in retail, the experience, in order to keep up with ever-growing consumer expectations — and technologies such as digital signage will play a key role in doing so.

Online personal touch can prove as elusive as finding boat sneakers in the fall

The personal experience can be missing at even the most tenured ecommerce retailers as a search for white sneakers reveals.

Creating a personal experience: Misconceptions, why data is a critical element

The good news is that technology is making it an easier and more affordable strategy, but retailers need to have the right data. They can’t afford to push the strategy off to the sidelines.

Discover the key to creating a 1-to-1 customer experience

Attaining the holy grail in customer service is extremely challenging but doable. One viable approach is using a recommender system.

Kate Spade redefines the retail store associate role in a very thoughtful approach

Fashion retailers' new job titles and job requirements reflect how deeply it believes everyone at Kate Spade is a brand ambassador.

Consumers want convenient, flexible, and simple ways to pay

Retailers who make the purchase process slow, arduous and inconvenient aren't going to score big with consumers in the near future.

Costco loses court round in Tiffany ring legal battle

Wholesale retailer under scrutiny for Tiffany ring allegations and Tiffany gets green light from judge to pursue damages.

Why the brick-and-mortar storefront isn’t going anywhere

In-store and online retail experiences are not mutually exclusive. In each retail environment the customers deserves the same loyalty points, custom product recommendations, local sales insight.

Nominations Call: Who are today’s top customer experience innovators?

Know a customer experience guru? Nominate them for our top list of innovators in the industry.

How loyalty programs can drive retailers, customers to embrace mobile payments

The point of sale is a valuable moment to boost a consumer's experience. If managed right it can also be a huge loyalty-boosting event.

Propelling change requires innovation, talent and technology

It’s hard to change someone’s mind once they have it made up right? But retailers expect this every day. We expect shoppers to change brands and behaviors, and we expect employees to change and embrace new ways of communicating with customers to promote our products.

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Denver Airport home to flagship Time Travel fashion retail location

Travelers have a new retail experience while waiting for a flight.

Mounting losses prompt bankruptcy filing by American Apparel

Retailer will keep operating while restructuring debt.

BCR group taps veteran for experience director role

Role will focus on integrating business strategy with customer experience.

Discount retailer taps longtime supermarket leader for CEO role

Kroger, Proctor & Gamble veteran will take the helm.

Brookstone launching digital signage 'Lift and Learn' product displays in mall stores

Brookstone, the retail chain specializing in new technologies and smart lifestyle products, is introducing dynamic digital retail displays at its Pheasant Lane Mall store in Nashua, New Hampshire, ahead of a larger rollout in 2016.

Twitter rolls out 'Buy Now' button

Adidas, Best Buy, and PacSun are among the first retailers to use the feature.

Microsoft prepping for NY, Australia retail store grand openings

Microsoft will debut two new brick-and-mortar retail stores in the next two months, launching a flagship New York City location and a Sydney, Australia, store.

Study: Consumer loyalty is a pretty fickle thing

Consumers will jump ship for better security, convenient payment options and alluring discounts.

GameStop kicks off holiday layaway program

The global game retailer GameStop is launching its holiday layaway program and promising to boast the most popular products for consumers.

Epicor rolls out new inventory, donations features in product upgrade

New features range from business analytics to charitable donation capabilities.

More than a few retailers playing catch-up in EMV card compliance

While the big retailers are compliant with the EMV credit card chip mandate hitting today, many retailers are playing catch-up, a new study reveals.

J.C. Penney taps senior leader for chief merchant role

Newly minted CEO makes a big executive appointment.

Retailers share smartphone apps they find invaluable

A good work-life balance is key when you're a retail business owner. Find out which apps are helping retailers with that goal.

Kohl’s propels omnichannel, digital strategy to make shopping easier than ever

Kohl’s is launching a slew of omnichannel and digital strategies aimed at making shopping online and at its brick-and-mortar location easier than ever.

Consumers shopping more and that's a good omen as holiday season looms

Consumers are spending more thanks to lower gas prices, increased hiring and wages.

Amazon debuts Detroit office as tech hub location, expansion is ahead

Currently there are about 100 employees working in software development, advertising and engineering at the new office.

Whole Foods slicing workforce to remain competitive, lower pricing

Whole Foods Market plans to reduce its workforce by 1.6 percent in the next two months.

PAR launches POS terminal for restaurant, retail deployments

The eighth-generation platform uses Intel processor technology to maximize performance and enhance guest experience.

Couche-Tard aims to refresh, streamline brands

The goal is to boost consumer recognition and drive stronger product marketing.

Macy's targets millennial consumers with a special shopping experience

Special shopping section will even boast a 'blow dry bar' in the near future.

DirectBuy debuts app to drive consumer website access, product sales

New mobile app features unique product recommendation service.

The Irish are here, the Irish are here and why US retail should be worried

Primark sells retail goods very cheap, between 20 to 40 percent less than U.S. stores, and one analyst notes it's not good news the Irish company is now in America.

FTC chief not too happy about Staples-Office Depot deal, claims report

Megamerger doesn't seem to have federal regulator support but final decision not due until mid October.

GE hires new marketing chief in move to be a digital brand

Corporate leadership shuffle reflects shift in marketing focus.

ShopKeep acquires iPad and iPhone POS system provider

Ambur provides a feature-rich set of options specifically designed for full-service, quick-service and fast casual restaurants, as well as bars and food trucks.

Retailers not too knowledgeable about top shoppers reveals new survey

Insightful and useful information on loyal consumers is lacking, reports new study.

Kohl’s looking to hire on nearly 70K for holiday shopping rush

Seasonal workers will take roles in stores, fulfillment centers and credit operations.

Emerson takes a model approach to retail systems research and technology development

Simulated retail environment will foster greater systems and controls innovations.

Walmart hiring 60K employees for holiday season workforce

The bottom line will be a bit bigger given the minimum-wage increase put into place earlier this year.

Amazon expands delivery service in southern California

The etailer is also boosting delivery service for items purchased at local Los Angeles stores.

Holiday shopping season underway but big consumer wave hasn't hit just yet

The good news for retailers who haven’t yet geared up for the big holiday sales push is that more than half, 55 percent, won’t be anywhere near done with holiday shopping until into December.

Men's Wearhouse founder launching clothing rental business

Men's Wearhouse founder is more than optimistic on new tuxedo rental venture. He thinks it's a clear winner.

Target, Cub Foods latest to get into home food delivery service

The race to be the best at food delivery is getting more competitive than ever.

Why it's time to gear up for the big holiday shopping season

New survey reveals small businesses should get going on digital strategy to capitalize on holiday sales time.

Saks, Lord & Taylor sign on for American Dream

The American Dream mega complex will boast retail, restaurants and entertainment when it opens in summer 2017 and expects to welcome 40 million visitors each year.

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