FEATURES


How to create immersive in-store experiences with directional audio

Combining directional audio with digital signage offers an entirely new dimension to customer engagement.

Understanding the lifetime value of a loyal customer

It is a business practice so long-standing it is practically a cliché. Companies fall all over themselves to woo new customers, but once they get them, they have no idea how to make them profitable.

Infographic: 5 Lessons Learned From Recent Retail Data Breaches

Recent retail data breaches have put a spotlight on the frequency of these incidents. This infographic shows us the lessons learned and what you can do to protect yourself.

Sponsored by: Vendor Safe Technologies

The four different types of specialty retail associates

How your employees can gawk, stalk, talk or rock the retail sales experience.

iPhone mobile payment option opens up opportunity for marketers

With Apple's rollout of Apple Pay, now might be a good time for marketers to get to know Passbook.

5 Ways Mobile Apps are Driving the Store of the Future

Improve revenue, loyalty, and productivity while controlling costs. Download this white paper to find out how retailers with a powerful, effective mobile app program in place can win the battle for shoppers’ eyes and ears — and wallets.

Sponsored by: Microstrategy

Mastering customer retention using data

According to global consulting firm Bain & Company, it costs six to seven times more for an organization to acquire a new customer than to keep an existing one.

Roundtable: Experts talk digital customer engagement

Four digital signage and in-store merchandising experts talk about the customer engagement challenges facing retailers ahead of this year's DSA event.

Apple and NFC: 10 key considerations for retailers

Apple's next iPhone might be capable of NFC payments. Most retailers are not well-prepared, though there is still time.

Walmart's web efforts leave much in store

Walmart created some buzz when it announced plans to personalize its online shopping experience, but the news failed to address the white elephant that is Walmart's cornerstone: those big stores.

#CONNECTsummit14: Jack Philbin on mobile marketing best practices

During this year's CONNECT Mobile Innovation Summit, Vibes CEO Jack Philbin led the opening panel on the future of mobile and what it means for retail.

#CONNECTsummit14: Marketers should opt in to text as key mobile messaging channel

When it comes to building relationships with hardcore fans, marketers shouldn't overlook the original mobile messaging channel: text.

#CONNECTsummit14: Using Big Data to give customers what they want

The big message from this year's CONNECT Mobile Innovation Summit was not about retailers and restaurants deciding if mobile should be part of their digital efforts. Rather, it was about how brands should layer mobile into everything else they are doing.

#CONNECTsummit14: mobile experience first, payments second

Brands are more concerned about creating the right overall mobile experience that will keep users coming back again and again.

#CONNECTsummit14: Beacons offer immediacy, simplicity and context

Beacons are powerful tools, enabling marketers to push the right message to the right person in the right place at the right time.

Backoff is the new standard by which other malware will be judged

Every now and then, hackers develop a piece of malware that is so insidious, it changes the landscape of computer security. While there are many contenders for this dubious list, CodeRed, Zeus, and now Backoff are certainly worthy of inclusion.

Seven critical questions required for business decision precision

Today's retail stakes are too high for "lies, damned lies, and statistics."

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NEWS


DSA extends deadline for entries for annual Crown Awards to Sept. 22, adds Mobile category

The Digital Screenmedia Association has extended its deadline for entries for its annual DSA Crown Awards that recognize "outstanding and best-in-class" content across digital signage, mobile technologies, and self-service and interactive kiosks, according to an announcement from the DSA. The new deadline is 5 p.m. Eastern on Monday, Sept. 22.

Home Depot data breach comes into focus

The account information for 56 million payment cards was compromised in a malware attack that lasted five months.

ID TECH lists new mPOS as Visa Ready

UniPay is a combination magnetic stripe and EMV mobile reader that connects through the audio jack port of a mobile device.

Simon announces retail startup competition

Simon Launch organizers will select 10 startup finalists to pitch a panel of judges and will then select up to three winners.

Starbucks redesigns Android app

Starbucks has redesigned its Android app, adding several new features.

More than half of Americans are unhappy with their loyalty programs

Ninety-three percent of U.S. consumers said the type of reward offered is a “very important” or “somewhat important” factor in their decisions to join a loyalty program and to remain engaged with a brand.

Mood Media activates location-based technology in 75,000 locations

Presence is an inaudible digital signal broadcast through Mood’s global content delivery network of media players. With the Presence signal activated, clients can communicate with consumers while they are in their location and deliver relevant, engaging content to enhance the in-store experience.

Study: QuikTrip, Wawa named favorite convenience stores

Other regional players such as Sheetz, RaceTrac and Speedway also earned high enough scores to land in the top five.

Feedvisor launches repricing dashboard for online retailers

According to the company, the Revenue Intelligence Dashboard utilizes self-learning algorithms to present the seller with in-depth business information and adaptive alerts, enabling smarter decision making and optimized business operations.

Sears adding drive-thru returns and exchanges

According to the company, customers can pick up, return or exchange purchases without leaving their vehicle, with a guaranteed wait time of five minutes or less.

TNS unveils new cardholder data encryption solution

TNS' Managed POS Encryption includes support for the VeriShield Protect end-to-end encryption solution from VeriFone and Trustwave's hardware-agnostic point-to-point encryption.

E-receipt analytics app Slice opens its API

Slice, which offers an eponymous shopping app that extracts and organizes online shopping data from e-receipts, announced it has opened its API to web publishers.

More than 60 percent of consumers are increasing their online shopping activity

The SmartFocus survey also reveals a significant age-related gap in digital shopping preferences. Nearly half of all millennials spend more time shopping online than in stores while only 27 percent of baby boomers prefer to shop online.

Macy's new tech plans include Apple Pay, smart fitting rooms, more

The company outlined its latest advancements in omnichannel strategy and technology as the company continues to add new dimensions for attracting shoppers and serving the needs of individual customers.

Report says August retail spending growth strongest in 13 months

Leisure spending is at a six-month high; late-season travel, back-to-school spending propel growth.

Foot Locker adding same-day delivery

Shoppers can select same-day or next-day delivery for $5. Customers will also have the option of shopping in the Foot Locker store and having their items delivered to a local destination of their choice.

August retail sales increased 0.5 percent

When combined with revisions to July, August sales indicate a consistent improvement in consumer confidence and spending but run contrary to August's lackluster jobs report.

TSYS works with merchants on Apple Pay

Company announced a partnership with iMobile to process transactions from Apple's new mobile-payments system.

Bank of England addresses digital currencies

Institution does not believe Bitcoin poses a risk to financial stability in the UK.

Study finds retailers cautiously optimistic about 2014 holiday sales

The most significant shifts for retailers in the 2014 holiday season can be found in omnichannel, which is changing the landscape for companies and impacting their holiday staffing strategies.

ICSC says momentum for marketplace fairness at an all-time high

Seven in ten Americans support legislation requiring sales tax collection at the time of purchase. This represents an increase of six percentage points since 2013 and eleven percentage points since 2012.

Toys"R"Us unveils its holiday marketing plans

Free online layaway, an enhanced loyalty program are among the new strategies for the toy retailer.

Independent grocers hold ground in tough fiscal year 2013

The National Grocers Association and FMS Solutions today released the results of their joint 2014 Independent Grocers Financial Survey, covering fiscal year 2013. Independents' financial performance much mirrored the nation's economy, which showed modest growth and both ups and downs in consumer, financial and market performance indicators.

Apple unveils Apple Pay mobile wallet at iPhone launch event

Apple Pay, which is set to launch in the U.S. in October, uses a secure element in the phone to store card information. It eliminates the need for a mag stripe, instead generating a single-use, unique number for each transaction.

Whole Foods Market offering one-hour delivery, in-store pickup

Whole Foods Market and one-hour grocery delivery service Instacart have announced a new partnership that enables customers to have Whole Foods Market products delivered in as little as one hour.

Home Depot confirms data breach

Retailer is still in the process of determining the scope of the intrusion, which first began in April.

Twitter adding a 'Buy' button

The initial partnership consists of deals with Burberry, DonorsChoose and GLAAD, and also with a variety of big names in entertainment, including Brad Paisley, Demi Lovato, Eminem, Pharrell, Paramore, Ryan Adams, Soundgarden and others.

Report says that for first time, online shoppers primarily interact with brands via mobile

In August 2014, mobile devices generated 51 percent of all online retail visits, the majority of which occurred on Apple devices. In 2010, only four percent of all online retail visits were mobile.

Apple to use NFC, tokenization in new iPhone and iWatch, according to report

Devices will work in tandem to share tokens to verify payments.

Catalina acquires load-to-card digital coupon firm Cellfire

The company currently delivers millions of digital coupons every week with a reach of 22,000 stores nationwide.

IBM unveils back-to-school online shopping numbers

Overall, U.S. retail online sales for August were up more than 11 percent as compared to the same period last year.

Nearly a quarter of shoppers choose to go to a competitor due to dissatisfaction with their retail experience

46 percent of shoppers who have unsatisfactory retail experiences do not let the retailer know and almost a quarter of these opt to shop at a competitor when they are unsatisfied with the cleanliness of the store, store associates, or the checkout process.

Mobile payments must be relevant, useful, study confirms

Young adults are especially interested in wearable mobile technologies that they can use for banking and making payments.

Staples updates its omnichannel experience

The enhancements include the ability to buy products online and pick them up in-store within hours; an easier way to pay online via Visa Checkout; new in-store kiosks; and the company's first iPad app.

MCX reveals its mobile payments network, CurrentC

CurrentC has been launched in private pilot mode in select locations across the country. The private pilot will expand through 2014, with regional and national rollouts to follow in 2015.

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