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Mobile: The new screen in a multiscreen world
A recent symposium in Dallas discussed ways to fit interactive and mobile technologies into the omnichannel equation.
Will an Internet sales tax bring fairness or confusion?
The Marketplace Fairness Act is causing a divide in the industry and has tax experts bracing for chaos.
Retail reboot: The changing face of retail worldwide
The evolution and tide of consumer change is global ... and is escalating.
Google finds the silver lining to showrooming
New report finds consumers depend on their smartphones, but it's not all bad for merchants.
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Kroger proposal seeks to pull human trafficking from supply chain
A pile of honeycrisp apples in the grocery aisle isn't likely to get shoppers thinking about human trafficking, but some shareholders of Kroger Co …Lisa Biank Fasig -
At Best Buy, the best customer experiences come from employee buy-in
Ask any consumer about his or her best buying experience, and you'll hear it did not simply involve a product purchase, but an entire brand encounter …Bryan Pearson -
A case for simplicity in retail
Nothing seems simple anymore. It's amazing how complex our lives have become with the technology that was supposed to simplify our lives! As I was …Chris Petersen -
How to build an expert customer service problem resolution approach
An expert approach to customer service requires a well-defined process for problem resolution. Let's look at how to start setting up such a process …Micah Solomon -
Pricing: Innovation vs. enhancement
Innovations premiums are huge. Early adopters often pay 3 to 4 times the price the mass market does. But what about product improvements? Do they …Dale Furtwengler
