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3 ways to prep for the ban on trans fats

Food retailers can prepare for the ban by taking a few necessary steps.

Restaurant taps mobile tech to boost consumer experience, save money and hone marketing

Tablets and a business intelligence service is helping a restaurant chain to not only foster more efficient customer point of sales it’s helping gleam valuable data to drive greater engagement.

LIVE WEBINAR: 3 Ways to Get the Most out of your Traffic & Conversion Program

Date: July 16, 2015 | Time: 2.00 PM EDT If you’re already tracking traffic and conversion in your stores, this webinar is a must-see. If you haven’t implemented traffic counters but are considering it, the insights from this webinar will save you time, money and pain.

Sponsored by: HeadCount Corporation

Top customer experience tech honored at ICXSummit15

The ICX Association earlier this week handed out its 2015 Excellence Awards to 14 winners in the categories of digital signage, kiosk and self-service and mobile, as applied across many vertical markets.

ICXSummit: How to bring 'social proof' into your brick-and-mortar locations

Brick-and-mortar retailers and restaurants must find ways to bring “social proof” to their stores and technology may be the way to do it.

LIVE WEBINAR: Balancing Sales Tax Compliance with Customer Experience

Date:Tue, Jul 21, 2015, Time:02:00 PM EDT, Duration:1 hour | Setting up and verifying tax-exempt status manually at the point of sale creates delays and frustration among customers. Failing to handle these documents properly can increase audit-risk and result in costly fines.

Sponsored by: Avalara

Interactive customer experience technology has to surprise and delight

Customers expect a personalized experience that surprises and delights them, and most will trade bits of information about themselves if they receive something in return.

Retailers facing 'egg-ceptional' customer dilemma

Retail foodservice faces a big customer experience hurdle due to the shortage of eggs thanks to an Avian flu outbreak.

Why cost cutting strategies require putting the customer first

Retailers, like every business niche, are continually striving to save money while making more money, and if you’ve been reading the national business headlines, you may have noticed a new trend that seems to be taking root.

Are you 'CONNECTING' with your customers?

The CONNECT 2015 Mobile Innovation Summit will teach restaurant operators and retailers how to provide customers with mobile connections to help build a loyal fan base.

Ensuring a ‘pop-up’ effort pops for consumers and doesn’t flame out in failure

The ‘pop up’ customer engagement experience isn’t brand-new, but it certainly isn’t old hat as many a retailer is embarking on either the first ‘pop up’ effort or getting ready to put those initial lessons learned into play on a second project.

Interactive customer experience technology has to provide value

Consumers with a natural sense of curiosity want to engage with technology, says Eric Vazquez, project manager for Encore Event technologies, but will the technology provide value to the consumer and if so, in what form and to what end?

Boosting sales on hot summer days requires cool customer engagement approaches

As school days wind down, and beach trips and vacations ramp up, enticing consumers into stores gets a bit more challenging, especially once the shopping mania of Father’s Day in late June comes and goes.

Foodservice industry has 3 years to cut the fat

A FDA decision gives the industry until 2018 to remove trans fats from all foods, which the federal agency estimates causes 20,000 heart attacks and 7,000 deaths from heart disease each year.

5 ways surveillance can improve retailer ops

The advancements in video surveillance over recent years have made it possible for retailers and business managers to document operations, observe customer traffic, keep a close eye on cash handling, make sure safety protocols are met, track inventory and monitor employee behavior.

Hello from the new editor, we want your insight

There hasn’t been a more exciting time for retailers thanks to all the emerging technologies. Retailers must learn about new platforms designed for engaging consumers and improving the customer experience as well as strategies incorporating both tech and tools for advancing and expanding the retail business industry.

Walmart’s new strategy isn’t really new but it's banking on super powers

Every retailer is focused on improving the customer experience. Even the world’s biggest retailer — Walmart — is embarking on a huge journey and banking on its associates to carry the ball across the goal line.

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NEWS


Webinar offers tips on balancing POS tax-exempt processes, customer service

Not only is there potential to frustrate a loyal customer, but an inefficient tax-exempt POS process can draw audit scrutiny and big fines. Free live webinar offers insight on avoiding the scenario.

MobiKwik expands retailer network in India for mobile payments

India-based online wallet MobiKwik last week announced an agreement with retail outlet WHSmith India to enable digital payments at multiple offline outlets.

Amazon celebrating big anniversary in prime fashion

It's been 20 years since Amazon.com opened its doors and the e-tailer is using the big occasion to promote its top-tier membership service and one of its latest Prime consumer services.

Whole Foods chiefs: We're sorry we overcharged customers

Whole Foods apologizes for overcharging incidents, vows to beef up training.

Barnes & Noble taps new chief as plans to split company up move forward

Bookseller Barnes & Noble has a new chief running its retail business segment.

Retailers hiring on a growth path, 50K new June jobs

The U.S. business segment is growing with 237,000 jobs added in June.

STRATACACHE expands shopper marketing with IZ-ON acquisition

Dayton, Ohio-based digital signage provider announced its acquisition of IZ-ON Media, a digital media company specializing in in-store shopper marketing solutions designed to activate shoppers along the path to purchase.

Health-and-beauty chain Clicks South Africa clicks on digital signage for in-store marketing

South African health-and-beauty retail chain Clicks has announced a partnership with South African digital signage solutions company Moving Tactics that entails installing digital signage within the chain's top 25 stores nationally, as well as marketing the media platform to Clicks' private-label suppliers and other brand suppliers.

Webinar to focus on customer traffic, conversion insight

Traffic and conversion data can be priceless if a retailer understands how to use it to drive sales, engage with shoppers and boost marketing. An expert will offer insight on how to do just that in our free webinar.

Report: Sandwiches still rule menus, homes

Roughly 79 percent of all adults have eaten a sandwich in the past seven days, according to data published in the all-new Packaged Facts report, "Sandwiches: Market Trends and Opportunities."

NRA: Expansion likely for restaurant industry

The restaurant industry outlook is positive and business owners are optimistic about improving sales in the next several months.

Restaurant group wants feds to revamp proposed overtime policy proposal

The proposed new federal overtime rules are not sitting well with the National Council of Chain Restaurants.

Online grocery shopping gaining in popularity among consumers

More consumers are jumping online to buy groceries these day, with a 29 percent increase in total online grocery shopping in the past year.

Survey: Consumers not too confident regarding retail data security

The retail industry is getting poor marks when it comes to secure handling of consumer data, ranking the lowest, along with government agencies, in a new survey.

Peapod.com debuts farm box produce service

Peapod.com is delivering local farm produce via a new service called Peapod Local Farm Box this summer in nearly a dozen states.

Shell Fuel Rewards kiosk wins 'Best Retail Deployment' at the ICX Association Awards

The Shell Fuel Rewards kiosk program, developed by Frank Mayer and Associates, recently won an award for Best Retail Deployment at the ICX Association Industry Excellence Awards.

O say does that star-spangled banner yet... pay: Patriotism pays off for Iconic brands

Values are a way consumers define what they expect from a brand. Meet or exceed those expectations and you have a differentiated brand, engaged customers and increased sales.

NRF to Congress: It's time to repeal, reform federal healthcare law

The National Retail Federation is calling on Congress to take action following the Supreme Court ruling upholding the controversial Affordable Care Act.

ConAgra steps away from $5B private label business effort

Packaged food titan ConAgra Foods is stepping away from the private label business to focus on its consumer brands and intends to be much more strident in boosting margins.

Sysco steps away from US Foods acquisition following federal court injunction

Sysco Corp. won't be appealing a federal court ruling against its planned $3.5 billion acquisition of US Foods and will be going back to the drawing board to determine other venues for expanding its food distribution business.

July 4 holiday consumer spend reflects healthy growth spurt

Consumers will spend more on July 4 food celebrations this year than they did last year, with total spend on food items expected to hit $6.6 billion.

Shoplifting, employee theft top reasons for $44B retail loss in 2014

Shoplifting is the key activity spurring retail loss and resulted in a fraud cost of $44 billion in 2014. The good news is the amount of loss is declining.

Target chief merchant stepping down

Mega retailer Target is striving to get back on track in the ever competitive marketplace and undergoing its second huge leadership change within the past year.

Women’s clothing retailer lululemon recalling elastic draw cords

Lululemon, which sells high-end women’s clothing, is being directed by the Consumer Product Safety Commission to replace the elastic drawstring used in over 300,000 tops due to potential eye and face injuries.

Webinar download available: 'How to Deliver a Stellar Site Search Experience'

Site search is one of the most critical methods of product discovery on ecommerce sites and is the focus of a webinar that's now available to readers.

Confederate flag sales flying strong for at least one retailer

Not every retailer is pulling Confederate products off the shelves in the wake of the murders in Charleston, South Carolina and push to retire flags.

Registration open: 'When Seconds Count - Ensuring Retail Business Continuity'

RetailCustomerExperience.com is joining forces with Sierra Wireless to offer a free webinar, “When Seconds Count - Ensuring Retail Business Continuity."

Alibaba going mobile to reach consumers no matter where they're shopping

A new shopping and dining service, called Koubei, promises to speed up online retail delivery services for China’s biggest ecommerce player.

Instacart expands personal delivery into Miami communities

Grocery patrons in northeast Miami-Dade county will now have another food shopping option given Instacart expanding its delivery operations, according to a Miami Herald report.

Pepper robot boasts record sales, may be the retail assistant of the future

Retail assistant of the future flies off sales shelves

Amazon revamps rating process to make reviews more valuable

The world’s biggest etailer hopes to make product reviews more valuable, and more trustworthy, for consumers by revamping and re-weighing actual reviews.

Why upscale, newer brands can escape negative Groupon effect

Some experts caution that restaurant brands may come across as desperate when they offer daily deals, but a new study from the University of Maryland's Robert H. Smith School of Business reveals certain types of venues can escape potential damage to their reputations.

'Living Services' promises to radically change retailer-consumer interaction

There’s a tsunami of change coming toward the retail business environment and interaction with the customer that may turn today’s approaches and strategies in completely new directions, impacting everything from store design to communication with consumers.

Gap store closing may spur new customer experience for brand fans and Old Navy, Banana Republic shoppers

Retail giant Gap Inc. may be closing down 175 North America stores and laying off about 250 workers but there may be a huge silver lining for another brand within the conglomerate.

Drone delivery scheduled for take off in just one year

Drones in retail delivery could be a reality within the next year as the Federal Aviation Administration is finalizing rules regarding unmanned drone operations by businesses.

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