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Should retail selling floors encourage English-only?
Whole Foods is reviewing its language policy after two Spanish-speaking workers said they were suspended for complaining about it …
Mobile engagement is now a consumer expectation
Experts predict mobile payments will reach critical mass in the next few years.
Sport Chek Retail Lab cultivates tech-heavy customer experience
The Canadian sporting goods chain created an award-winning retail environment at its flagship in Toronto.
How tablets and touchscreens are integral to the in-store experience
Retailers must incorporate technology that customers want in order to provide a seamless omnichannel experience.
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The retail customer experience: In banking, pharmacies and other locked-in-customer situations
To discuss why the retail customer experience matters, even when your customers are locked into buying from you, we need to back up a step or two …Micah Solomon -
Retail trends in customer experience
With today's consumers looking for more out of their retail experiences and actively seeking out opportunities to build relationships with the brands …Gary Edwards -
The problem with big data
What are you doing about big data? That is a question making the rounds with retailers today. Or turned around it's, "What am I supposed to do about …Jeff Weidauer -
What ails Carnival?
When we think of a carnival we think of fun and good times. Unfortunately that's not the image that comes to mind for the cruise line's passengers …Dale Furtwengler -
Kroger proposal seeks to pull human trafficking from supply chain
A pile of honeycrisp apples in the grocery aisle isn't likely to get shoppers thinking about human trafficking, but some shareholders of Kroger Co …Lisa Biank Fasig
