FEATURES


Respect your customer's time by resolving complaints quickly

Statistics show that the average adult in the United States spends 364 minutes on the phone every year waiting, and hoping, to talk to someone who can correct their bad experience.

Nine common mistakes that can wreck your retail business

You can't always blame your company's hard times on the economy or the competition. Sometimes, it's a lack of focus on the fundamentals.

The Container Store Sales and Performance Analysis

The Container Store partnered with MicroStrategy to build a mobile app for their store leadership teams that provides them with information such as sales recaps, payroll performance, and trend reports.

Sponsored by: Microstrategy

Don't let 'holiday creep' ruin your retail story

On the surface, holiday creep may not seem like a problem for retailers, but when you take a closer look, you can see how this phenomenon contributes to the erosion of brands.

A customer service lesson from Hy-Vee's social media team

You cannot stop your customers from talking about you on social media. Good or bad, they will tell the world of their experiences. Find a way to use it to your advantage.

Branded application or Mobile Site?

Branded application or mobile site? Why apparel retailer's benefit from an app.

Sponsored by: Pickn'Tell

PCI 3.0 is a wake-up call for SAQ C merchants

Merchants should be prepared to increase their security measures if they are going to comply with the PCI 3.0 standard.

When marketing to millennials, don't forget the basics

In planning for marketing to millennials at retail, there is still a commonality of experience that requires in-store merchandising not to lose sight of the fundamentals.

How retail shelf media can turn browsers into buyers

A dynamic signage expert takes a deep dive into shelf-level digital signage.

Macy's omnichannel strategy: Moving engagement as well as sweaters

Do bricks and mortar cost more than bytes and channels? For Macy's, the question may not matter as much as whether the two investments, combined, sell more sweaters, suits and shoes.

How mobile changes consumer behavior

When 82 percent of U.S. adults own smartphones, and 91 percent keep them with them at all times, a mobile strategy for retail becomes more important than ever.

Why you should solve customer problems, even when they're not your fault

Your store may not have created the problem, but it is still yours to solve.

Photo highlights from #CONNECTsummit14

See a little bit of what you missed if you didn't join us for #CONNECTsummit2014.

Generation D and brand identity

A lot of companies across the globe are going to die over the next few years – not because of macroeconomic stress, but because there is an entire emerging generation of customers who hate doing business with them.

Why back-to-school is still in play for retailers

The beginning of school does not mean the end of this seasonal retail rush.

Are you prepared for the mobile revolution? Take this 10-question quiz to find out.

If you're not up to speed on mobile and all of its implications for retail, you will find the future to be very challenging.

Seven disruptive trends that will kill the 'dinosaurs of retail'

Retail evolution is speeding up, and it waits for no one.

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NEWS


CardFlight inks pact with Anovia for customized mobile products

As part of the partnership, Anovia will leverage CardFlight's SwipeSimple product as their preferred mobile POS solution.

Webinar on text analytics for retail data now available on demand

The webinar covers the basics of text analytics and offers some case studies on how retail brands can use the technology to mine the massive amounts of data they are collecting.

First Data launches Perka retail beacon platform

Merchants placing the beacon near the store entrance or point of sale can sync the beacon with their Perka mobile loyalty program.

SpinDing launching game-based marketing platform for retailers, brands

The game was originally launched in 1992 on a kiosk network that reached more than 4,000 supermarket locations. The company said it is relaunching the game and transitioning it to consumer devices.

Neiman Marcus partners with POPSUGAR on luxury box

Media firm POPSUGAR has announced its second annual collaborative holiday gift box with specialty retailer Neiman Marcus. According to the companies, the limited-edition box will feature a curated assortment of beauty, fashion and home items for the holiday gift-giving season.

RetailNext adds new features to in-store analytics platform

According to the company, new features in this version include multiple video stream export, Micros XBR integration, Japanese-language support, security improvements and more.

Staples investigating possible data breach

Has POS malware become an 'easy button' for payment card data theft and counterfeiting?

Visa champions nationwide chip card education campaign

The company will work with public- and private-sector partners in an effort to educate merchants, policymakers, civic leaders and consumers about EMV.

Venuelabs launches free social listening tool for small businesses

AboutLocal lets small retailers listen to and engage with their customers in real time across hundreds of disparate online channels.

QVC promotes Mary Campbell to executive vice president, commerce platforms

Campbell, who reports to Mike George, president and chief executive officer of QVC, Inc., is responsible for guiding the strategic direction of the company's TV, web, mobile, tablet and social while translating the QVC brand across all platforms to drive customer engagement and e-commerce sales.

Target announces plans for 2014 holiday season

In addition to free shipping on all online orders through Dec. 20, Target said it now has more than 65,000 items available for "buy online, pickup in-store." The retailer said 80 percent of online orders are currently being fulfilled within one hour.

Report says most retailers are lagging on omnichannel

Overall, the majority of retailers are struggling to implement technologies now regularly expected by consumers, which prevents them from exploring future retail opportunities.

Jumio intros new scanning tech for mobile retailers

BAM Checkout's embeddable product is intended to provide a simple checkout experience by enabling users to bypass nearly all manual key entry when completing a mobile purchase.

Half of US POS terminals will be chip-enabled by end of 2015

Massive data breaches in the past year seem to have prodded retailers to take action to curb their potential exposure to losses from fraud.

MasterCard, Zwipe team up to roll out first-ever biometric contactless payment card

Biometric authentication replaces PIN entry, enabling cardholders to make contactless payments in any amount, unlike current NFC-enabled payment solutions.

Swirl launches mobile ad exchange

According to the company, Swirl’s platform enables retailers and brands to reach consumers with highly relevant content and offers delivered to their smartphones while they shop in participating retail locations nationwide.

Almost half of Americans are likely to avoid retailers affected by data breaches

This holiday season, almost half of Americans are likely to avoid shopping at stores that were affected by data breaches over the past year.

Showrooming dips, but 'webrooming' surges, according to survey

New research in 17 countries shows consumers combining online, in-person shopping for even low-value purchases.

Simon Malls implementing Ziploop mobile shopping app

According to the company, Ziploop provides shoppers with an effortless way to organize their shopping activities across all devices, at home or on the go.

Visa, Chase add Apple Pay capabilities for merchants, customers

Visa and Chase both announced this week that its customers and merchants will soon have access to Apple Pay. Starting Oct.

Neiman Marcus president named to Under Armour board

Under Armour, Inc. has announced that Karen Katz, President and CEO of Neiman Marcus Group LTD LLC, has joined the company's board of directors.

Expect 47% of US terminals to be EMV-enabled by 2016

The estimates are based on forecasts provided by acquirers representing approximately 80 percent of U.S. purchase volume.

Outerwall wins software innovation award

Outerwall Inc. is the winner of the 2014 Software AG Innovation Award in Digital Enterprise for its enterprise management software.

ShopKeep adds EMV, NFC acceptance to new reader

ShopKeep said its new card reader brings the latest advancement in U.S. payment technology to thousands of merchants.

Whole Foods launches 'Responsibly Grown' produce rating system

The new rating system labels fresh fruits, vegetables and flowers as "good," "better" or "best" to help shoppers make more informed choices in the produce and floral departments, and it prohibits some of the most hazardous neurotoxins still allowed in agriculture.

Calvin Klein brings interactive shopping experience to Macy's

The Calvin Klein Interactive Denim Shopping Assistant is an interactive touch display and sales assistance application developed to support shoppers as they navigate the denim category. Visitors to the Herald Square flagship location can explore the brand, shop its offerings and learn more about CK's range of denim merchandise.

American Eagle Outfitters says beacons are driving better sales

American Eagle customers received a message upon entering the store, offering a small incentive for visiting the fitting rooms. Resulting data showed the percentage of users who visited the fitting room area to try on clothes was more than double for those who received the messages vs. those who that didn’t.

Study says consumer satisfaction with supermarkets is very high

The research found that supermarkets continue to generate high satisfaction among their shoppers, scoring an average of 4.46 on a five-point scale, where five is highest.

Webinar to discuss I-9 trends and tips

Homeland Security isn't just targeting big businesses anymore. Small to mid-size companies are under an increasingly watchful eye.

September spending shows slight retreat from August

Following a summer in which spending growth hit several year-long highs, September spending slowed slightly when compared to August numbers.

European PCI community confab addresses future of payments security

The conference focused on providing a greater understanding of PCI standards, solutions and services and their application in today's business environment.

Retailers falling short of consumers' omnichannel expectations

A new study from OrderDynamics reveals that retailers are offering the wrong delivery and inventory services across channels.

Online holiday shopping to be more influenced by social media this year

Survey results show 36 percent of shoppers intend to buy gifts via their mobile device, up 29 percent from last year, and 49 percent will make purchases based on a social referral.

September retail sales fall short

Traffic decreased substantially compared to last year and last month. However, healthier economic conditions and less government disruption led to significant improvements in duration and bounce rate compared to last year.

ICSC predicts 4 percent rise in holiday retail revenue

Positive economic signals point to a stronger holiday shopping season as the International Council of Shopping Centers (ICSC) forecasts a 4.0 percent increase in sales during the November-December holiday shopping period, the strongest gain in three years. Total holiday shopping...

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