FEATURES


Why you should take retail traffic indexes with a grain of salt

Why are there such discrepancies in these indexes ... and whom should you believe?

Building loyalty with mobile: Where to start?

Eric Buckner, Senior Product Manager - Mobile for Sears Holdings, discusses where to start when considering a mobile loyalty program.

2015 Retail Customer Experience Top 100

Consumers weigh in on the top brands in four categories, including overall customer experience.

Sponsored by: Sutherland Global Services Inc.

San Francisco Soup Company executive discusses the restaurant's use of BLE beacons

Clayton Chan, COO for San Francisco Soup Company, discusses the restaurant chain's use of BLE beacons.

How to turn angry customers into customer evangelists

Like most brilliant ideas, the premise is simple, but the results are excellent. It not only resolves the customer's complaint and restores confidence in the company but also makes the customer feel like part of the team.

Virtual Currency: The Next Disruptor in Payments

Virtual currency, such as Bitcoin, is the next disruptor in payments. Adoption is on the rise and consumers want places to spend their bitcoin.

Starbucks suspends 'Race Together' campaign amid criticism

Hoping to encourage a dialogue around race-related issues, the Seattle-based coffee giant devised the now partially dismantled "Race Together" campaign where baristas write the slogan on Starbucks coffee cups, and engage select customers in a conversation on race.

The weak link in Apple Pay's security chain

Crooks have been using a surprisingly low-tech tactic to worm their way around Apple Pay's tokenization and biometric safeguards.

Your employees are your brand

There is a direct tie to loyalty and retention between how companies treat their employees and how they treat their customers.

Are your fans mad about your brand?

With March Madness upon us, here's how retailers can learn from sporting fanatics.

The two types of retail leaders

What did your employees personally focus on yesterday to accelerate sales growth? Does each employee know what his or her next level of performance is?

Apple Watch aims to alter payment and shopping experience

Apple revealed new details about its latest device as the wearable market received a major shot in the arm Monday.

Five major misconceptions about cryptocurrency

With all the heated rhetoric surrounding the topic, we thought it would be helpful to reach out to people who work with cryptocurrencies on a daily basis to get to the bottom of the most common misconceptions.

From stock options to oranges: Whole Foods Rewards is a natural for growth

Whole Foods is enjoying the fruits of its marketing labor these days, but its long-term success may rely more on its affinity for workers than affinity with shoppers.

Playing the JCPenney blame game

No, it's not a new promotion, but the latest excuse for holiday losses.

The ROI of social engagement

Current social media trends put the focus on context.

Why the empowered customer is good for retail

While the Internet trained consumers to be extreme deal-seekers, the mobile revolution is empowering them to be extreme convenience-seekers.

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NEWS


GestureTek teams with beacon tech provider Ap1 to beacon-enhanced gesture-controlled signage at GlobalShop15

Partnership is intended to enhance the display system by enabling real-time response capabilities, micro-positioning and social profiling for connectivity to both the customer's smartphone and the display content.

Capgemini report finds modern loyalty programs insufficient and ineffective

A report by Capgemini Group, consulting and technology company, has found that most loyalty programs do not meet the needs of customers nor do they actively engage consumers.

Retail ISAC launches cyber sharing portal supported by FS-ISAC

The Retail Cyber Intelligence Sharing Center (R-CISC) announced it has reached another key milestone and expanded the capabilities of its Retail Information Sharing Analysis Center (Retail ISAC) with the establishment of an intelligence sharing portal managed by the FS-ISAC.

US retailers struggling to meet consumer expectations around mobile, in-store experience

Only 42 percent of shoppers found it easy to complete a purchase using a mobile device, and when asked which aspect of the shopping experience is most in need of an upgrade, 39 percent ranked the physical store first.

Goorin Bros. achieves PCI compliance with fingerprint readers

Employees log on with their unique biometric credential and are automatically logged off after each transaction.

Zumigo launches validation service for online retailers

Identity verification company Zumigo Corp. has introduced what it says is the industry's first merchant payments validation service based on the real-time location of a customer's mobile phone, as well as a service to verify consumers' identity and credit card credentials during online purchases to prevent e-commerce fraud.

Study finds 330 million payment cards 'in the clear'

More than 6 in 10 businesses store unencrypted cardholder data, SecurityMetrics says.

Survey says nearly half of product manufacturers implementing item-level RFID

For retailers, RFID provides greater than 95-percent inventory accuracy, improved sales, decreased out-of-stocks, increased margins and expedited returns, according to Auburn University research.

Amex pushes forward major retail rewards initiative

AT&T, ExxonMobil, Macy's, Nationwide, Rite Aid, Direct Energy and Hulu will be initial partners.

Intel lists job opening for cryptocurrency researcher

International developer Intel appears to be engaging the world of cryptocurrency with a job listing for a cryptocurrency researcher. According to the job posting, the primary job of the candidate would be to, "Investigate hardware and software capabilities that advance the performance, robustness, and scalability of open, decentralised ledgers."

Amazon offering one-hour delivery in Baltimore, Miami

According to the company, the Prime Now service will be available to Baltimore and Miami subscribers from 8 a.m. to 10 p.m., seven days a week.

Target adds one-year return policy

The retailer also rolled out a one-year return guarantee for guests using Target's baby, college or wedding Gift Registry.

PetSmart and Amazon.com earn top customer experience ratings

PetSmart and Amazon.com deliver the best customer experience in the retail industry, according to the 2015 Temkin Experience Ratings, an annual ranking of companies based on a survey of 10,000 U.S. consumers.

Visa hits the road

The card giant has embarked on a nationwide tour to explain how and why businesses should prepare to accept chip transactions.

QuickBooks Online now integrating with Bigcommerce

The direct integration is first available to Bigcommerce merchants, and will automatically update and transfer invoices, expenses and other financial data.

Walmart highlighting women-owned brands with logo program

The products will be sold in all Walmart stores nationwide and will have a prominent presence on a dedicated section of the retailer's website.

GameStop buying customer gift cards issued by other retailers

More than 90 retail branded gift cards are accepted, including Barnes & Noble, Gap, JCPenney and Target.

Edgecase debuts visual shopping for mobile

Retailers can now let shoppers tap and swipe their way to a more relevant selection of products to drive new levels of engagement, all within the mobile browser.

Study says online shoppers want more flexibility

Online shoppers around the world want the ability to search and shop on multiple channels and devices, expect to see alternate delivery and payment options, and when it comes to shipping and returns, "free" is a driving factor to complete the sale.

Jirafe announces predictive commerce intelligence platform Insight

With the release, online merchants can get answers about their customer, marketing, and merchandising data and take action on what they learn in seconds.

Report says retailers didn't get much love on Valentine's Day

According to the report, traffic declined year-over-year due to harsh weather across much of the country, and storefront conversion was negatively impacted by a less promotional environment.

In-mall mobile retail solution StepsAway expands footprint into 10 new malls

Major retailers such as GNC and Things Remembered are extending StepsAway engagement to drive more brick-and-mortar transactions.

Vitamin Shoppe announces Watts as new CEO

Vitamin Shoppe reported today that Colin Watts will be joining the company as its new chief executive officer effective April 6, 2015. Watts will also become a member of the Board of Directors.

Target shares roadmap to transform business

At a meeting today for the investor community, Target Corporation Chairman and CEO Brian Cornell and members of his leadership team presented the vision and strategies that will transform the retailer's business.

Ingenico releases new mPOS device for contactless payments

The RP170c is fully compatible with the Ingenico Mobile Solutions m-commerce platform, including its mPOS application, management portals and gateway to instantly accept all of the latest NFC payment methods.

Petland hires former Walmart VP

Petland Inc. has announced the hiring of Tony Samples as Vice President of Corporate Stores. According to the company, Samples will lead Petland's retail store division and oversee the company's merchandising and marketing efforts.

Everything But Water adopts Mi9 Retail End-to-End Suite

Everything But Water said it is using the Mi9 Retail End-to-End Suite to increase business efficiency, streamline processes and improve visibility into merchandising operations and order fulfillment.

Ingram Micro, iQmetrix partner on POS and inventory visibility

As part of a new agreement, Ingram Micro Mobility announced it will integrate with iQmetrix's RQ Retail Management system to provide its retail customers with real-time point-of-sale (POS) and inventory visibility.

Goodwill, Walmart partner on retail career-training program

The Careers in Retail Initiative was made possible by a $3 million grant from the Walmart Foundation for a period of two years.

Bigcommerce, Square partner on e-commerce offering

According to the companies, Square merchants with brick-and-mortar stores in the U.S. and Canada can launch a branded, customizable store in just a few minutes.

New ICXA to promote tech-driven customer experience across all consumer channels

The newly launched Interactive Customer Experience Association will host its first annual ICX Summit in Chicago on June 29-30, 2015.

Two-thirds of consumers expect drone-delivery in the next five years, study says

According to the Walker Sands 2015 Future of Retail Study, two-thirds of consumers expect to receive their first drone-delivered package in the next five years, and nearly 80 percent are willing to pay for it.

IBM empowering Shiseido Beauty Consultants with mobile platform

IBM has announced its collaboration with global cosmetics manufacturer Shiseido Co. Ltd. to provide its nearly 10,000 Beauty Consultants in Japan with mobile apps designed to provide new customer services, customer-centric product improvements and social innovations.

GuestLogix lands agreement for onboard iPhone retail platform with large air carrier

Global provider of ancillary-focused merchandising, payment and business intelligence technology to airlines and the passenger travel industry today announced it will be supporting one of its largest customers' initiative to implement Apple iPhone devices for multipurpose use by flight attendants onboard.

Modest intros new platform aimed at streamlining m-commerce

Modest, a company founded by four engineers from President Obama's re-election campaign, today introduced a mobile commerce platform for retailers designed to allow them to create a free mobile app store or drop a smooth shopping experience into an existing mobile app in minutes.

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