A new large-scale shopper survey sheds light on consumers who mix online and in-store shopping in whatever way is most convenient for them.
Customer service doesn't have to be terrible to drive shoppers away. Indifference and lukewarm attitudes are bad enough.
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Seattle-area shoppers stumbled upon "largest photo booth in the world" over the holiday season, posting their images on 150-foot video walls at Microsoft Stores.
Michelle Evans, senior consumer finance analyst at Euromonitor International, states her case for why retailers need to have a way to reach consumers anytime and anywhere.
Do you and your staff have the right tools to improve sales?
No single metric defines the retail category as much as comp-store sales. But if this is the only tool in
your toolkit, you and your team may be wasting effort because of misleading and incomplete information.
If you strive to "serve and protect" customers by selling them what they truly need, you will earn their trust and confidence. And over time, that translates into customer loyalty.
Here are four surprisingly non-technical reasons small- to mid-size retailers have a leg up when it comes to fighting cyber-crime.
Digital signage and dynamic place-based media expert inundated by the digital flood at this year's National Retail Federation show.
Conference, held April 29 in Boston, will explore the growing trend of consumers using bitcoin and other virtual currencies as a method of payment.
The partnership between the two companies gives small and medium-sized merchants another option for mobile point-of-sale services as Microsoft positions its newest tablet as a commerce device.
The National Retail Federation has announced the launch of United for Patent Reform, a new coalition co-chaired by NRF and Oracle and comprised of grocery, hotel, retail, restaurant and technology associations and companies.
Consumer technology preferences are forcing merchants to rethink how they meet expectations.
Panelists discuss the need for merchants to build great experiences in physical enviroments and use mobile to enhance interaction.
Luxury fashion retailer Neiman Marcus has announced the rollout of the MemoryMirror by MemoMi in its Walnut Creek location, with other rollouts scheduled later this month.
Millennials controlling 70 percent of the spending power in the U.S. creates vast uncertainty among retailers, but with the strongest economy in years, optimism prevails as we begin 2015.
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Most major retailers undertake a rebranding initiative once every seven to 10 years, ranging from creating and installing new signage to a comprehensive overhaul of the physical premises.
Blue Nile, Neiman Marcus, Office Depot and Rue La La among the latest merchants who plan to offer MasterCard's digital wallet service at checkout.
Management monitors the store via web cams, and shoppers can place their orders whenever they are ready on the in-store kiosks.
Cloud-based software provider Moki has announced that Belly, which it says is the country's largest customer loyalty network and marketing solution, has selected Moki's Total Control to manage, secure and analyze 11,500 customer-facing digital signage kiosk tablets that power Belly's loyalty program in more than 10,000 businesses worldwide.
The holiday shopping season accounted for the majority of such transactions.
The company names Toys "R" Us and Hudson's Bay among its retail clients, and says it currently has a patent pending on its process of turning a photograph of a coupon into a mobile coupon.
The U.S. convenience store count increased to 152,794 stores as of Dec. 31, 2014, a nearly 1-percent increase from the year prior, according to the 2015 NACS/Nielsen Convenience Industry Store Count.
When integrated within a mobile application like Shazam, Mood Presence "listens" for Mood's proprietary digital audio watermarking and triggers an event to communicate with the consumer on his or her mobile phone.
A 'first of its kind' survey indicates that bitcoin proponents have their work cut out if they aim to educate Americans about bitcoin and its usefulness.
Toronto-based design agency Shikatani Lacroix has designed and delivered the latest retail location featuring digital signage for Canadian consumer electronics retailer The Source in Toronto Pearson International Airport.
The study also revealed that Foot Locker is consumers' favorite shoe retailer, followed by Skechers, Nike, DSW and Famous Footwear.
Consumers have embraced online shopping from their smartphones, boosting their spending by 125 percent across all product categories, according to MarketLive.
TCF Bank, Western Union and USA Technologies all announce integration within their respective businesses.
Users can link a closed-loop gift card to the app to pay for purchases at 680 locations.
According to multiple media reports, Japanese-owned specialty clothing retailer Uniqlo is planning to launch in Canada next year.
Office-supply retailer Office Depot Inc. has picked CoreMedia LiveContext software to help enhance the customer shopping experience for officedepot.com.
Chain's Paytronix-powered Refreshing Rewards program should hit 1 million registered customers in first seven months.
Global provider of cloud-based data processing services announced today that it has agreed to acquire Chase Paymentech's gift card business.
The increase in mobile device usage is being led by used car buyers, who showed the most significant increases in using smartphones and tablets for car shopping.
According to a report, the twins have managed to secure an agreement with an unnamed New York bank that will allow them to move virtual currency in and out of client checking accounts.
Despite heavy investment, only 11 percent of U.S. consumers strongly agree companies are effectively converging digital, mobile, social and traditional channels.
The company Tuesday sent Amazon Wallet users an email that said the beta program for the mobile wallet had concluded and that the app would no longer be available for new downloads.
Company partners with Beamm to provide merchants with a product that combines tablet POS software with cloud-based tools.
The leading Midwest grocer has selected Market6’s retailer/supplier collaboration software platform, Market6 Foundation, to deliver a new vendor collaboration portal for Roundy’s enterprise-wide merchandising team and consumer goods supplier community.
The new solution provides access to a catalog of more than 5 million tracks that are fully licensed for commercial use and one-on-one collaboration with a Mood Music Designer.
The endeavor will be led by Ted Hope, who co-founded the production company Good Machine, which created films such as "Eat Drink Man Woman" and "Crouching Tiger, Hidden Dragon."
He is a 17-year veteran of the company, and is the first merchant to be named chairman and CEO since co-founder Bernie Marcus.
Retailer promises 16 weeks of compensation to its 17,600 employees across Canada.
Company also puts emphasis on contactless and EMV acceptance.
Samsung Electronics America presented its interactive retail experience at NRF 2015, highlighting a range of solutions for retail environments, from the storefront to the showroom to the loading dock, warehouse and back office.
According to the company, shoppers can communicate with sales staff, browse styles, receive product recommendations, request merchandise, browse both online and in-store products, add to their basket, and request check out — all from a tablet mounted in their fitting room.
The app works with ShopKeep Register, the company’s point of sale application, and offers users the ability to monitor business operations via their mobile devices.
Suite accelerates implementation of SAP Fashion Management, helps fashion brands fast-track integration of wholesale, manufacturing and retail operations for omnichannel.
The joint solution will enable retailers and mall operators to better target and measure personalized promotions.
Although traffic dropped year-over-year as the shift toward online shopping accelerated, it was buoyed by a highly promotional month.
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In Q3, North America saw a 6.5-percent year-on-year increase in email open rates and a modest decline in clicks, both linked to the increase in mobile device usage.