subscribe | advertise | contact us
Companies & Products News Research White Papers Top 100 Other Resources Project Help
search this site
get news
privacy policy
 
 

 

Digital Signage Association

Reach thousands of potential customers through Retail Customer Experience and its sister sites.

Click to find out how.

Digital Signage Expo

LG Electronics

Hercules Networks

>Shopper Marketing

    

New research initiative to measure qualitative effectiveness of in-store marketing

William Zurynetz
• 10 Apr 2009

ALEXANDRIA, Va. — POPAI, the Global Association for Marketing at Retail, is launching retail-level research across multiple trade channels — including supermarkets, drug stores, mass merchandisers and convenience stores — to determine what displays, marketing at retail materials and shelf layouts work best and, most importantly, why and how they turn shoppers into buyers.

The Marketing at Retail Initiative, dubbed MARI, was initiated five years ago to deliver industry metrics. The project will be the largest qualitative study on shopper engagement in the world and will help to develop a metric by which brands and retailers can gauge in-store merchandising effectiveness and quantify shopper engagement.

UK-based SheridanGlobal Group Limited has been contracted to conduct the research using its purpose-designed shopper insight technologies. SheridanGlobal has established a subsidiary company in the United States. MARI will field in the United States in spring 2009 with the first wave of results delivered in late 2009.

Among participants in the study to date are 7-Eleven Inc., Ahold, Frito-Lay North America, Walgreens, Pepsi-Cola North America Beverages and a major mass retailer.

"Marketers and retailers are gathering shopper insight data and factoring that information into their strategic marketing plans which culminate in-store, where as many as 70 percent of all purchase decisions are made," POPAI president and chief executive Dick Blatt said in making the announcement.

"The MARI project will help leverage shopper insights obtained at retail by delivering unprecedented qualitative findings regarding what displays are most effective — and more importantly why, in virtually any category, among display type and in-aisle location. The possibilities are limited only by the retail environment. If it's at retail, we can measure its impact," he added.

MARI looks at multiple factors influencing consumer decision-making in-store — from display location and message to determining the importance of the ability to "Wow" consumers with specific messages. It can also now look at shopper behavior as it relates to non-promoted products sold on-shelf.

The research is conducted in real stores where shoppers are equipped with special ClipCam glasses. These glasses record video of the consumer's movement and field of vision in-store, which is tracked along with their purchases and product interactions. The video is then overlaid with consumer interviews, display audits and other information to create four ratios for each in-store display including impact, effectiveness, engagement and conversion.




Related articles on this topic: Shopper Marketing

Retail media consultant Laura Davis-Taylor joins Creative Realities
Study: Brands more influential than price
ISME: Design of the Times 2009 award winners announced
Retail Commission will share insights at ISME
Making the case for custom point-of-purchase content

 

© 2010 NetWorld Alliance LLC. All rights reserved.

MOST POPULAR
Halfords reaches one millionth online reservation for in-store pickup
Getting feedback
Driver's license scanning reduces fraud, but may alienate shoppers
The changing face of Black Friday
Four ways to get online shoppers to contribute reviews
7 keys to customer experience in 2010
The 5 biggest retail customer experience stories of 2009
Top 10 brand and marketing trends for 2010
How consumers killed customer service
Denver retailer is half gallery, half store

NEWS HEADLINESsponsored by
Multi-channel: Target mobile tech converts gift cards to virtual barcodes
Kiosks: Survey indicates majority of wine shoppers would use self-service wine info kiosks
Supply Chain: Jo-Ann Stores goes live with JDA supply chain management
Furniture and Fixtures: StoreFixture launches new line of retail display elements
Store Layout and Design: Green Room Retail CEO chimes in on pop-up shop phenom
Kiosks: Video game buy-back company e-Play halts operations
Retail - Online: Syncsort announces clickstream data integration tool
More News Headlines

FEATURE STORIES
Why Generation Y isn't buying your products
Focus on Escalate Retail's new Pocket Kiosk
What the iPad means for booksellers
Five great uses of social media at retail
More Feature Stories

WHITE PAPERS
All-in-One Panel PCs Give Boost to Kaon
In-store Web sites: The pitfalls
AML M7225 Handheld Computer
Webinar: Digital Out-of-Home (DOOH) Advertising - An Agency Perspective Overcoming Challenges with New Approaches
Segmented Touch Digital Technology Aims for Niche
Shipping Service Helps Kayak Retailer Reach Global Customers
Acrilex builds backdrop for Urban Decay products in Sephora stores
More Guides & Special Reports

FEATURED PRODUCTS
Guidon Performance Solutions Webinar
CoolSign Digital Signage Software
Customer Experience Assessment
Browser Lockdown Software - KioWare Lite
More Featured Products

VIDEO GALLERY
IdentityMine's Retail Map on Microsoft Surface
NRF: NCR music download station
NRF: Nanonation Frameworks DS signage software
NRF: Intel's Smart POS self-checkout
NRF: Cisco Retail booth walk-through
More Videos

PHOTO GALLERIES
Five great uses of social media at retail
Inside the Motorola Innovation Center
NRF 99th Annual Convention & Expo
Lotte Centum City Department Store, South Korea
More Photo Galleries

ALSO ON NETWORLD ALLIANCE
Digital Signage Expo 2010 adds free educational workshop program   DigitalSignageToday
BroadSign signs on former Netkey sales exec   DigitalSignageToday
Viva Group inks deal for digital signage in Canadian Mister Muffler stores   DigitalSignageToday
Survey indicates majority of wine shoppers would use self-service wine info kiosks   SelfServiceWorld
Fujitsu prototype using facial recognition tech to personalize kiosk experience   SelfServiceWorld
U.K. airline bmi checking in with IBM   SelfServiceWorld
 
   
 
   
 
© 2010 NetWorld Alliance

More info on customer experience strategies:

Get the latest retail customer experience news delivered to your in-box.

Click here to sign up for free.