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Top 100: 41. Kiosks

Investment in Web-enabled kiosk technology is paying dividends for retailers such as Art Van Furniture, allowing the Michigan retailer to reduce store sizes and overhead while offering expanded selections and personalized service it hopes will attract increasingly sophisticated consumers. Walmart is likewise banking on user-friendly connectivity to win new customers. The retail chain is placing workstations in store aisles so that shoppers can order goods via the company’s website, which could help translate the brand to its smaller stores in urban areas.

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