Retailers can start factoring in shoppers' senses when figuring out how to increase dwell time. A new study by Washington State University researchers has found that combining tunes with simple, store-appropriate smells could help retailers.

Looking over related scientific research — and making sure their sounds, music and displays match their customer base — could help stores improve the shopping experience and draw in business, said Eric Spangenberg, dean of the college of business at Washington State University, in an article on

Spangenberg said pairing the wrong scents with unsuitable music or failing to keep a consistent sensory experience could scare away shoppers. Faster-tempo music isn't always a good idea, he said, as slower music encourages customers to spend more time mulling purchases.

The article discussed a company called ScentAir, which provides scents to businesses as a means of improving customer experience and marketing. Demand for scent-related product increases at the holidays, said Ed Burke, the company's marketing director.

"If they're putting a lot of effort into decorating for the holiday, what scent is crucial?" he said. The company consults with clients about what type of scent — simple or complex, holiday or signature — will best appeal to customers and make their store come across as authentic, he said.

Read more about customer experience

Related Content

User Comments – Give us your opinion!
Products & Services



Cisco Digital Media Suite for Digital Signage, Business IPTV, …


LG 42LN549E


Digital Signage & Kiosk Software - Nanopoint


Qtrac Call-Forward Electronic Queuing System


ReflectView Software Suite for Digital Signage


Brand extension


LG 42LN541C


Self-Service Solutions


NEC NP Installation Series


Vend and PayPal White Paper
CONNECT 2014 Mobile Innovation Summit
Request Information From Suppliers
Save time looking for suppliers. Complete this form to submit a Request for Information to our entire network of partners.