United Kingdom-based Retail Week reports that grocer Waitrose is deploying a real-time customer feedback system from Fizzback. The system will allow shoppers to give their feedback via multiple channels, including text messages, Web, e-mail and phone.

According to the report, the system "organises customer comment, pulling out information such as subject, sentiment, location and behavioural indicators, which can be used to measure performance against the retailer’s key performance indicators."

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User Comments – Give us your opinion!
  • murali menon
    75873619
    excellent experience at your branch in new malden. friendly staff and the cake mixture I bought turned out to be very popular with discerning family.
  • Graham Hoad
    68703628
    When I visited your recently opened Ipswich store the queue was unbelievably long.
  • jackie teece
    44969149
    staff at your lichfield store are very accomodating and nothing is too much trouble for them. i will be shopping here more often many thanks for an enjoyable shop jackie teece
  • Peter H Rogers
    44325646
    Always feel welcome at Whetstone. Staff friendly & helpfull

    Phrog
  • Alan Smith
    44177277
    I have been shopping in the Ecclesall Road branch in Sheffield for a number of years and have been impressed with the friendly atmosphere generated by the staff, in particular Francesca who is very popular and Diane and Sue who made us laugh yesterday.
  • Tony Kirk
    42191680
    We use both Bromley (very large) and Biggin Hill (much smaller) supermarkets. Both have first class trained staff, so helpful, pleasant and have not failed to answer our questions in several years. Well coached, informative (both young and older staff) are difficult to find elsewhere in the area. Well done! Surprisingly, the smaller branch has a more extensive stationary, magazine section which I find very useful.
  • Esther Perks
    42180119
    Having had problems with delivery of party food ordered on-line the local branch in Wimborne were very helpful and pleasant and resolved the problems.
    Thanks
  • Sue Phillips
    41239074
    We often use the cafe in the Salisbury branch, and have noticed that there always seems to be a long queue. This is because there are customers waiting for food and also just drinks in the same queue. As there are two tills at this cafe would it not be possible to have one member of staff to deal with coffee or tea and then use the second till? This is often not 'manned'. Yesterday we waited 10 minutes for coffee!
  • graeme varey
    40434523
    really good service
  • Donald Close
    40294533
    sadly not a perfect experience. Till and Rotisserie staff were efficient and helpful, but there were long queues at 3pm and not enough tills open. Management must keep watch and call on reserve staff and tills when queues build up, like they do in other supermarkets, for example Lidl and Tesco. Don't doubt me, send observers there to confirm
  • Eifion Evans
    40191578
    We are always happy to use your Chandlers Ford Store, Staff of all grades from the juniors to Andy the Store Manager are always very approachable and helpful. Keep up the good work
  • Bryan Fowler
    39921282
    I am a regular shopper at Weston-super-Mare Branch. The quality of your products is outstanding, the staff are friendly and helpful,there is ample parking and the prices are right.
  • Helga Bogisch-Francis
    39493214
    I love your Wallingford branch. Staff are always friendly and helpful, although the 'Have a nice day' from the lady at the till who gave me the invite to feedback seemed a bit artificial and 'put on'.
  • Roma Robertson
    36393226
    I visited my Wilmslow Waitrose store this morning, served by Mandee, who was most helpful and cheerful. However, I do have one complaint - I bought a packet of Simmers Abernethy biscuits and was horrified when I opened the packet to find only four whole biscuits out of the whole lot. Please also note my new e-mail address - romarobertson@timetalk.co.uk
  • geoffrey freeborn
    33693174
    I have purchase goods from Waitrose,John Lewis,and Heelas since 1958and still find them alloffering a far friendly,co-operative and efficient service than any other retail organisation, once again THANK YOU
  • geoffrey freeborn
    33692869
    I buy most of my weekly shopping from Waitrose or John lewis,,including Electrical goods,with garantees up to 3 years one cannot go wrong g freeborn
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