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Top 100: 15. Best Buy

As small and large consumer electronics stores (e.g., Circuit City) faltered in 2008, thanks in large part to a U.S. economic downturn, retail giant Best Buy stepped up its efforts to increase customer service. CEO Brian Dunn sent a pre-holiday e-mail to employees asking them to "redouble our efforts and deepen our commitment to each other, to our company, to our strategy and to the customers we serve."

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