NEW YORK — Forrester's first-ever Customer Experience Forum will bring together customer experience professionals from top companies that share one thing in common: their firms are navigating their way through a multiyear journey to customer experience excellence — despite the current economic downturn. The event begins today and goes through tomorrow at the Grand Hyatt New York in New York City.
As part of the Forum, Forrester will recognize companies that lead the way in collecting, interpreting, and reacting to customer feedback by announcing the winners of the first-ever Forrester Voice Of The Customer Award. Information about the 2009 Voice Of The Customer Award is available at http://blogs.forrester.com/customer_experience/.
In addition to Forrester analysts, featured guest speakers include:
- C. David Cush, Chief Executive Officer, Virgin America
- Aisling Hassell, Vice President, Customer Experience and Online, Symantec
- Ingrid Lindberg, Customer Experience Officer, CIGNA
- F. William McNabb III, President and Chief Executive Officer, Vanguard
- Martin A. Nisenholtz, Senior Vice President, Digital Operations, The New York Times Company
- Wayne Peacock, Executive Vice President, Enterprise Business Operations, USAA
- Sohrab Vossoughi, President and Founder, Ziba Design
The Forum offers four in-depth tracks designed for Customer Experience professionals, one-on-one meetings with Forrester analysts, and peer-networking events. Members of Forrester Leadership Boards, including members of the Forrester Customer Experience Council, will be attending a post-Event panel and cocktail reception, while members of Forrester's Customer Experience Council will gather for a dinner during the Forum.
Nearly 20 sponsors, including platinum sponsor Acxiom and gold sponsors Effectiveui, Molecular, Sapient, and Sitecore, will share their solutions in a technology showcase. Attendees can also register for the post-Forum Workshop "Win Customer Loyalty By Demonstrating Customer Advocacy."
