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Bruce Temkin, customer experience blogger and vice president with Forrester Research, has just published his Top 10 resolutions companies should be making in the new year when it comes to customer experience. At the top of the list:

  1. We shall not let a recession take our focus away from customers
  2. We shall not let a recession eliminate our desire for innovation
  3. We shall better understand the needs of our target customers
  4. We shall solicit more, and respond quicker to, customer feedback

The full list can be found at Bruce's blog.

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