PADERBORN, Germany — Some 100,000 ATMs and other self-service devices on five continents are now monitored by Wincor Nixdorf AG's ProView software solution, the company announced in a news release.
ProView is used to control and remotely monitor self-service systems. To date, the solution has been installed on devices in more than 40 countries. The machines range from ATMs, transaction terminals, account statement printers, postage stamp and transportation ticket terminals, as well as cash-deposit systems and kiosks.
Financial institutions using ProView include Raiffeisen Bank Group in Austria, Halkbank in Turkey, CIMB Bank in Malaysia, and Susquehanna Bancshares in the United States. The software has even taken a lead in Eastern Europe, where leading retail banks Privatbank and Nadra Bank have signed for the service.
ProView has been adapted to address the particular requirements of self-service equipment. All transaction-data is analyzed by the ProView agent on the terminal level and is transferred to the ProView server for processing and output.
ProView ensures system availability: detailed information about the operating state of each terminal enables fast, targeted resolution, Wincor says. Remote service means repairs can be carried out via electronic access from a central location, ensuring that device downtimes and site visits by technicians can be minimized. As a result, this solution leads to highly relevant cost savings and increases the overall profitability of the institution's self-service network.
ProView also protects ATMs from manipulation. Wincor Nixdorf's antiskimming module monitors the entire area around the card input slot. If a foreign device is detected, the ATM sends a message — known as an "event" — to ProView. This message brings an immediate initiation of a variety of defensive measures, including an alert to the customer.
And ProView has been expanded to incorporate a new function for incident management called, simply, Incident Manager. When an error occurs, a ticket is opened that documents every individual step, stores information and displays the current status of the repair work.
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