ANAHEIM, Calif. — Where 2 Get It announced its partnership with Escalate Retail, a company that offers software that simplifies the challenge of cross-channel commerce in the store, on the Web, and over the phone.
Through the partnership, retailers using Escalate's Blue Martini e-Commerce Suite will be able to quickly and easily integrate Where 2 Get It's Business Locator technology into their e-commerce Web sites. Integration with Where 2 Get It enhances the functionality of Escalate Retail's Buy Anywhere/Fulfill Anywhere Commerce, which enables retailers to win over cross-channel customers by allowing them to buy anywhere, while enabling retail organizations to fulfill from anywhere.
The partnership between Escalate and Where 2 Get It helps consumers quickly and easily locate the store nearest them. Where 2 Get It's Business Locator provides shoppers with a store locator on the Web site, interactive maps, driving directions for store pick-up of online purchases, and links to driving directions built into purchase confirmation e-mails.
The solution also integrates with the internal Contact Center so customer service representatives can quickly answer questions about the closest store location and directions. The Business Locator can also be configured to list store hours and special events for each location, complementing the content-rich capabilities of Escalate Blue Martini e-commerce sites.
