DAYTON, Ohio — NCR Corp. announced that it has signed a global reseller agreement with Experticity, the pioneer of live on-screen expert sales and customer support technologies. This agreement enables NCR to resell the Experticity multichannel technology platform through its worldwide sales channel.
Experticity gives retailers a new vehicle for ensuring customers receive face-to-face service when and where they need it. It is the only retail-specific solution that engages shoppers at the point of service with high-quality, live video customer support. Remote expert service agents — supplied by the retailer, consumer goods manufacturer or a third party — can be accessed by the consumer according to language and skill.
"Self-service continues to be a key enabler in improving operational efficiency and the value of consumer interaction," said Richard Arnold, NCR vice president, Retail Industry Marketing. "In today's world of multichannel retailing, delivering the right information at the right moment to shoppers is critical in supporting the purchase decision. Experticity's innovative live video technology paired with flexible and robust self-service kiosks from NCR provides retailers with a way to redefine the in-store experience for their customers, while also improving business efficiencies by optimizing staffing resources."
NCR's professional services team will stage, deploy and support the Experticity software platform. As an authorized reseller of Experticity's technology, NCR can now supplement its existing suite of technology offerings with the industry's first market-proven in-store video customer support solution.
