Understanding PCI DSS and Payment Card Security

  • CCEO? Companies weigh adding chief customer-experience officers

    Tags: Customer Experience
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ClickZ: When Gartner analyst Ed Thompson spoke at his company's CRM Summit, he discussed the trend of uniting customer-experience initiatives in a single group. Few organizations today can come to internal agreement on what the phrase means, he said, let alone define success relative to it.
 

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