• Store makeover starts at Orange to improve customer care facilities

    Tags: Customer Service
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Mobile Today (U.K.): Orange is looking to boost the quality of customer service in its stores by giving new and existing stores improved customer care facilities. The operator will give 100 of its existing stores makeovers within the next year and has started implementing its plan to open 60 new outlets by the end of 2009. The outlets will contain private consultation areas for customers, with PCs and screens to connect customers to the information they need, as well as phones for calling customer services for free.

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