FRANKLIN, Tenn. — Transactions at self-service kiosks will surpass $607 billion this year in North America as consumers continue to embrace self-service technology, according to a new research study conducted by the IHL Group, an analyst firm and consultancy that serves retailers and retail technology vendors.
That amount will more than triple by 2012 to more than $1.7 trillion, the study predicts.
"We expect continued double-digit growth in the revenue generated by self-service transactions for the foreseeable future," said Lee Holman, lead retail analyst of the IHL Group. "The results of this study confirm what we've been seeing for the past several years — namely, that consumers are showing a preference for self-service kiosk activity of all kinds."
The new research study, 2008 North American Self-Service Kiosks, examines the increasing use of six types of self-service kiosks where payment is accepted: self-checkout systems, ticketing kiosks, check-in kiosks, food ordering, postal systems and other retail kiosks.
