BEDFORD, Mass. — TimeTrade Systems, provider of self-service appointment scheduling, announced it will host a complimentary Webcast on April 17 entitled "Drive More Business with Personalized In-Store Services and Web Technology." The session will feature Todd Haggerty, manager of store and HR systems at David's Bridal and retail expert Doug Fleener, president and managing partner of Dynamic Experiences Group.
David's Bridal, with more than 285 locations nationwide and in Puerto Rico, is the largest and most successful bridal retailer in the United States. Nearly one in three brides wearing a gown to walk down the aisle will do so in a David's Bridal wedding dress. In 2007, the company's Web site was recognized as one of Internet Retailers' "Hot 100 Internet Sites."
Dynamic Experiences Group consults with retailers to increase sales and improve staff effectiveness. Its clients include national and regional specialty chains as well as independent retailers. The organization's collaborative approach with its client's key personnel ensures the client achieves his/her business goals with a long-term sustainable solution.
"Personalized retail services have become a trend in customer service," said Ed Mallen, president of TimeTrade Systems. "Big-box retailers, well-known specialty retailers like David's Bridal — as well as smaller organizations — have come to realize that by providing personalized attention and reducing customers' wait time, businesses can experience enhancements in operational efficiency and brand loyalty. As this greatly improves the customer's overall experience, organizations quickly reap the benefits."
