Consumers are wary, rightly so, of any attempt to use their personal information to gather data and sell products.

Company announces partners bringing its offline strategy to the real world.

Industry experts discuss a few solutions that have enhanced the customer experience.

The beauty pioneer changed the way people think about hair and built a retail empire in the process.

Pearson discusses the importance of relevance when it comes to building a loyalty program that people will care about.

Retailers have to get smart when it comes to digital signage placement.

The bottom line for retailers is this: Now, the way Facebook works can be customized to lift sales.

Experts discuss why the retail giant is shrinking and whether it can stage a comeback.

Retailers can use digital signage and kiosks to get customers to buy in-store rather than online.

Merchants must look beyond the payment to find value in mobile payments.

Payment company releases new product to make on-and-offline shopping easier.

The U.S. Postal Service is testing shipping kiosks in retail settings.

Mother's Day shopping can be big bucks for retailers, but there are still a few ways to get shoppers to spend even more.

Smart retailers make customers feel that their preferences, wants and needs are a priority from the minute they walk into the store.

What an 18-year-old on a crime spree teaches us about branding.

NCR is confident that independent retailers will quickly adopt its new "total retail solution."

Sheridan Orr gives an overview and history of the ever-changing customer experience.

Retail experts and techies debate the technology's feasibility and why retailers should care.

Far from being just a feature, customization is a product strategy.

The online retailer's deal with J.K. Rowling might hint at its digital retail dominance.