"Entertainment shopping" can be fun for shoppers and profitable for retailers, but it can also ignite controversy.

A clever scratch-off feature isn't enough to salvage this thin offering.

At the heart of the coming year is a focus on the "new shopper."

The company is confident the system it is calling the "first true vending kiosk" will be a showstopper.

Half of consumers now say they seek out private brands over traditional ones.

New trends in technology and social media allow grocers to create a differentiated shopping experience.

A retail marketing expert argues for more differentiation, and less advertising, in the aisles.

A study of 10,000 online shoppers reveals where retailers should focus their social media efforts.

New research from a cultural anthropologist offers timely advice for retail.

Time-crunched mothers head to the Web to meet their many unique needs – so online retailers need to be ready to serve them.

Forrester Research's customer experience guru shares an 8-step checklist for designing an experience and keeping it on track.

With global spending on technology products and services expected to grow 8.1 percent to more than $1.6 trillion, 2010 is likely to be a major year for retailer adoption of digital media …

Warner Bros. and redbox agree to a 28-delay on new releases at the discount DVD-rental kiosks; redbox-parent Coinstar's shares close 50 cents higher.

Macy's leaves the Web site format behind with an app that lets shoppers browse inventory in the manner they choose.

Keeping the price tag somewhat hidden is part of a strategy by major brands to counter the Internet's tendency to drive prices down.

How the "luxury" retailer grew at an amazing pace in 2009, despite the recession.

The first installment of this new weekly feature takes a close look at Sears' remarkable iPhone concierge app.

A Gen-Y marketer offers three tips for reaching the most demanding, most technologically savvy demographic yet.

Escalate Retail isoffering a novel approach to all-channel commerce, using shoppers' own smartphones as a "Pocket Kiosk …

Apple's new iPad device could shake up the book market. Here are five ways to sell more traditional books during the upcoming e-book wave.