Executives from the fastest-growing video game retailer shared details on their store redesign and emphasis on in-store events.

A fundamental shift in consumer spending has led to new rules for marketing to moms, the "Chief Purchasing Officers" of the modern family.

Customers are coming to expect more personalization and choice, and retailers need to be able to accomodate them …

A new definition of value, growing consumer expectations among the things brands and retailers will need to watch for.

A team of 10 retailers will reveal best practices for shopper marketing at next week's In-Store Marketing Expo.

The entertainment company recognized an opportunity to expand its performance experience into the concession and retail shop, creating a marketplace truly in sync with the brand …

A new study finds that three out of four women who engage with brands via social networking sites say they are not influenced to purchase based on what they see online …

A $10,000 giveaway and execs from Coca-Cola and Coinstar get top billing at November's co-located tradeshows.

The Retail Doc explains why in-store staff should be moved beyond low-hanging fruit and into real selling.

Mobile applications for smart phones are poised to be the future of retailer communications with shoppers.

It's the king of online retail and a serious competitor to many a brick-and-mortar. But just how good is the Amazon customer experience?

Tough times mean retailers need to squeeze all the value they can out of their assets, and that includes the small touches that can make a big difference …

Retailers are using three pivotal tools to engage and stay top-of-mind with consumers.

Where does the shopping-averse and fashion-challenged male go for help? One answer is Trunk Club, a new online personal shopping service.

A core factor of the retail customer experience is advertising. But how we speak to a potential customer versus a customer at the point of purchase are not the same …

Now is a great time to design and launch a new customer experience — especially for brands feeling the pinch of commoditization.

In an effort to fight return fraud and abuse, a growing number of retailers are using a service that keeps a database of return activity — and feels like an invasion of privacy to some …

In a noisy environment, audio programming straddles a fine line between engaging the customer and being obtrusive. Three rules of thumb will ensure that the audience gets the message every time …

A large number of respondents to a new survey indicate a lack of assistance affected their online purchasing decisions.

A legendary retailer asks for advice on getting shoppers into the store, and Kate Newlin responds with some practical tips.