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PayPal partners with Discover to further its offline strategy
New deal with Discover gives PayPal potential of accessing seven million point of sale terminals.3 comments- James Wester -
IKEA checks out of self-service
Deployment quirks made kiosks actually increase wait-time and inconvenience for shoppers.5 comments- Natalie Gagliordi -
RCE Podcast episode 7: What is Merchant Customer Exchange, and why should you care?
The big news this week was the announcement of Merchant Customer Exchange, a mobile payments initiative launched by some big-name retailers including Walmart, Lowe's, Target, Sears and more. But what … -
Webinar to discuss strategies for successfully marketing mobile applications
Mobile app experts provide advice for developers looking to get their apps noticed. -
When will the penny finally drop for J.C. Penney's Ron Johnson?
J.C. Penney showed a big 2Q 2012 loss, down another 23 percent, which is much bigger than expected. -
Apple understands customers, so can you
Retail expert talks about the "Apple-ization of Retail."1 comment- Cherryh A. Butler -
5 tips to finding, keeping great employees
Retail Customer Experience Executive Summit attendees learned what topics to discuss with future hires.- Cherryh A. Butler -
5 ways to win at social media
Social media expert Dave Kerpen shares the secrets of using social media to increase the bottom line.1 comment- Cherryh A. Butler -
3 retailers who are getting mobile right
Execs from Redbox, Coldwell Banker and Guaranteed Rates share their companies' mobile strategies.2 comments- Cherryh A. Butler -
Loyalty programs overrated?
In a session at the Retail Customer Experience Executive Summit a marketing CEO shares the key to retaining customers.- Cherryh A. Butler -
Is the future of digital signage for sale, retail?
LG has inked a deal to offer a turnkey digital signage solution aimed at SMBs in a retail electronics chain.- Christopher Hall -
RCE Podcast episode 6: The Chick-fil-A debacle and how retail is becoming more political
Wednesday's "appreciation day" set sales records at Chick-fil-A, and polarized an awful lot of people in the process. Meanwhile, other retailers have come out on the opposite side of the issue … -
Australian daily seeks relevance through mobile commerce
Perth newspaper adds QR codes to advertisments to make shopping via a mobile phone easier.2 comments -
Customer experience lessons from the NBC Olympic #epicfail
NBC shows us why retailers must cater to their customers' needs, not their own agendas.1 comment -
RCE Podcast episode 5: Amazon profits plummet, more JC Penney news, and whether 'Made in America' still matters
Amazon made an awful lot of money in the second quarter - but kept only a fraction of it. We run the numbers in this episode, then talk about all of the news coming out of the JC Penney camp lately …2 comments -
Redbox responsible for Coinstar's Q2 growth
Q2 earnings call detailed the company's new ventures, didn't address streaming service scheduled to launch this year.- Cherryh A. Butler -
4 retailers with hot summer marketing tactics
Retail experts discuss how to incorporate summer into marketing plans.- Cherryh A. Butler -
RCE Podcast episode 4: Mobile retail marketing and Walmart's innovative approach to back-to-school
The mobile phone brings with it an almost infinite array of possibilities for retail marketers, but new innovations bring new concerns about ethical marketing and the extent to which consumers are … -
Small pet retailer still running with the big dogs
The CEO of a small chain of pet boutiques explains how he competes with big-box competitors.- Cherryh A. Butler -
Commentary: Paying attention to the Retail Rule of Six
Loyal customers are six times more likely to rebuff competitive offers, especially price-based offers.1 comment
