While they remain the most requested holiday item, shoppers are expected to pull back on buying gift cards again this year. According to NRF's 2009 Holiday Consumer Intentions and Actions Survey …
Blogger Brad Slavin recently wrote about a visit to the Shops at Mission Viejo mall, which is notable as one of the locations for the new Microsoft retail stores. And while he wasn't expecting too …
RSR's newest research study, "Using Business Intelligence to Help Control Outcomes in an Uncontrollable World," published in partnership with the National Retail Federation and sponsored by SAP …
Talk about having limited SKUs — video game forum NeoGAF has spotted a pop-up store dedicated to a single product, Electronic Arts' Wii workout software "EA Sports Active." According to the …
It's the year for a little more green and a little less plastic. According to NRF's 2009 Holiday Consumer Intentions and Actions survey, conducted by BIGresearch, one-fourth (24.9 percent) of …
Digital advancements continue to drive a new approach to shopping, with social media and mobile phones emerging as key influencers this holiday season, according to Deloitte's 24th Annual Holiday …
The line between outlet stores and mainstream retail is blurring this holiday season as even upscale and luxury chains ratchet back their inventories and slash prices. The success or failure of these …
This holiday season could be a make or break year for many retailers as most cannot survive another year of suppressed sales. However, on the bright side, the overall holiday retail outlook is …
Altierre Corp. today expanded its line of wireless products with the introduction of the Out-of-Stock Sensor Solution, which alerts retailers when it's time to re-stock inventory on shelves. "Out-of …
As one of the busiest shopping days of the year approaches, retailers are focusing on one key component of their holiday plans: crowd control. With the help of several retailers, along with their …
ResponseTek, a provider of on-demand customer experience management (CEM) software, has announced the Fall 2009 release of its ResponseTek:CEM solution. Retailers can use the tool to survey …
The National Retail Federation has added new products to a consumer alert about common household items being sold through some online auction sites, warning that these items could be stolen or …
The Digital Signage Association (DSA) is holding a free webinar entitled "Digital Signage Future Trends" on Tuesday, Nov. 3 at 12 noon Eastern time. In this webinar, DSA will share some of the …
Though return fraud continues to plague the retail industry, changes in policies have helped companies see improvements in some areas. According to NRF's annual Return Fraud Survey, completed by loss …
People love technology, and the field of electronics retailing has come on strong in recent years, thanks to consumer adoption of personal computers, MP3 players and cellular phones. But electronic devices can be complex, making this a tricky sale — electronics retailers need to balance product selection and depth with accessibility and a customer service staff that can demystify the goods.
Products may be set, but people can improve. Here are four practical ways retailers can leverage front-line employees this holiday season.
A visit to the first Microsoft store reveals that comparisons to Apple are like apples and oranges.
The electronics retailer's site has properly integrated in-store pickup, but less-than-relevant cross-sell intelligence.
While most retailers can't lean on Steve Jobs for help with reinvention, there are lessons that all can learn from the Apple/Disney partnership …
Technology has made it possible to deliver music, movies, books and more without a physical product. But is that good for shoppers or retailers …- James Bickers
Customer-centric experience design is explored in this final installment of "Where's the Opportunity?"- Mike Wittenstein
