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April Quote
What your customers experience in the store is who you are to them. Their experience becomes the story they share with their friends and colleagues (your future customers). That story is your brand's best ambassador.
Cultivate it well.
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Mike Wittenstein
Mike Wittenstein helps his clients beat their competitors by differentiating their brands with memorable and profitable customer experiences. As an interactive agency leader, e-Visionary at IBM, interim CXO, and now as a speaker, Mike has guided hundreds of companies to adjust their front-line experience for bottom-line results. He is the go-to guy on aligning management, marketing, people, and technology to deliver great customer and employee experiences.
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