Media Kit

Fb Share

Over the last few weeks I've had the opportunity to work with some great retailers. Of course I'm biased, but I also see the very things that make them great. This is what a great retail organization looks like:
 
1. They balance strong culture with high expectations. One of the analogies I like to use is that culture and expectations are like the opposite ends of a barbell. If you put 50 pounds on only one end of a barbell it's almost impossible to lift. Put 50 pounds on each end of a barbell and it's easier to lift even though it weighs twice as much.
 
Having high expectations but a poor culture usually makes for a miserable work environment with poor performance. Having great culture with poor expectations leads to mediocrity and poor performance, too. Combine the two and you've got a winning formula.
 
2. The leaders are focused on employee development. Whether it's the owner of a national, regional, or local retailer, or the head of retail for an international brand, these leaders run great companies or organizations because they push to keep improving their employees.
 
Too often leaders are focused on products and results, and look at growing their people as not much more than an afterthought. Great leaders know that the way to stay competitive in an ever-changing business environment is to grow their business through their people.
 
3. They're never satisfied...in a good way. One reason good companies and people never reach greatness is because they fall into the trap of complacency. I know a number of once-good retailers who are no longer in business. I'm not sure good even keeps you in the game anymore. Great retailers are always driven to be better.
 
It doesn't mean they're never satisfied with their employee's performance, but they never rest on their laurels and they won't let their people do so, either. Stop and rest too long and you slowly drift backwards.
 
What I love about these attributes is that they work for long-term strategy and for today. They apply to companies of any sizes, and leaders in any position.
 
So what about your day and your company? What will your great look like today? Will you balance a great work environment with high expectations? Will you create greatness through your people being better today than they were yesterday? And last but not least, will you be not satisfied in a good way?
 
Praise your people, take advantage of teachable moments, and make it a great day!

Related Content

User Comments – Give us your opinion!
  • Elaine Hayes
    96241830
    I'm interested in how you would define a 'strong Culture'. Thanks
Products & Services

Slabb X1 Wall-Mount Kiosk

http://global.networldalliance.com/new/images/products/6475.png

6475/Slabb-X1-Wall-Mount-Kiosk

Giant LCD Signage | 82" NEC MultiSync LCD8205

http://global.networldalliance.com/new/images/products/8205_w_model_HO_std2_100.gif

238/Giant-LCD-Signage-82-NEC-MultiSync-LCD8205

John Deere Live!

http://global.networldalliance.com/new/images/products/570.png

153/John-Deere-Live

Qtrac Media Manager for Digital Signage

http://global.networldalliance.com/new/images/products/6173.png

6173/Qtrac-Media-Manager-for-Digital-Signage

Advanced Wireless

http://global.networldalliance.com/new/images/products/6635.png

6635/Advanced-Wireless

PeopleMatter LEARN™

http://global.networldalliance.com/new/images/products/4627.png

4627/PeopleMatter-LEARN

LG 42WS50BS-B

http://global.networldalliance.com/new/images/products/6443.png

6443/LG-42WS50BS-B

Big Impact Professional-Grade LCD | 70” NEC P701

http://global.networldalliance.com/new/images/products/4701.png

4701/Big-Impact-Professional-Grade-LCD-70-NEC-P701

Media Player by ComQi

http://global.networldalliance.com/new/images/products/mediaplayer_100.gif

186/Media-Player-by-ComQi

LG 42LN549E

http://global.networldalliance.com/new/images/products/6447.png

6447/LG-42LN549E

The Retail Contrarian

Latest posts by Doug Fleener
Doug Fleener
Doug Fleener, the former director of retail for Bose Corporation, is president and managing partner of Dynamic Experiences Group LLC, a proven retail and customer experience firm that works with progressive retailers and other customer-focused companies.
CONNECT 2014 Mobile Innovation Summit
Request Information From Suppliers
Save time looking for suppliers. Complete this form to submit a Request for Information to our entire network of partners.