Media Kit

Fb Share

I caught up with author, speaker and investor Guy Kawasaki to discuss his new book Enchantment: The Art of Changing Hearts, Minds and Actions. Specifically, I was interested to explore how retail brands can move beyond engagement to the realm of "enchantment" that Guy describes. And with e-commerce growth outpacing brick and mortar retail at a rate of 3 to 1, there's a new sense of urgency for retailers to literally enchant their customers into life-long loyalty.

In our time together we covered everything from the BP oil spill to Walmart's operational dominance not to mention Guy's passion for the game of hockey!

The video of our chat is broken into three separate segments. Enjoy!

Related Content

User Comments – Give us your opinion!
Products & Services

RFID & Customer Driven Smart Shelves

http://global.networldalliance.com/new/images/products/RFIDnanoShelf_100.gif

2911/RFID-Customer-Driven-Smart-Shelves

Cell Phone/Mobile Charging Station

http://global.networldalliance.com/new/images/products/6655.png

6655/Cell-Phone-Mobile-Charging-Station

Impulse buying

http://global.networldalliance.com/new/images/products/6645.png

6645/Impulse-buying

Retail Shop Along Facilitator

http://global.networldalliance.com/new/images/products/3781.png

3781/Retail-Shop-Along-Facilitator

Digital Signage & Kiosk Software - Nanopoint

http://global.networldalliance.com/new/images/products/2259.png

2259/Digital-Signage-Kiosk-Software-Nanopoint

Total-Mobile Swipe

http://global.networldalliance.com/new/images/products/6203.png

6203/Total-Mobile-Swipe

Retail Keynote Speaker on Customer Experience

http://global.networldalliance.com/new/images/products/349.png

349/Retail-Keynote-Speaker-on-Customer-Experience

PeopleMatter HIRE™

http://global.networldalliance.com/new/images/products/4625.png

4625/PeopleMatter-HIRE

Qwick Codes Mobile Wallet

http://global.networldalliance.com/new/images/products/4294.png

4294/Qwick-Codes-Mobile-Wallet

LG 84WS70MS-B

http://global.networldalliance.com/new/images/products/6417.png

6417/LG-84WS70MS-B

Retail Prophet

Latest posts by Doug Stephens
Doug Stephens
Retail futurist, Doug Stephens is an in-demand speaker for private and public sector audiences across North America on the mega-trends shaping a new era of retailing and consumerism. His thinking has influenced many of North America's best-known brands. Doug is a regular guest expert on the CTV television series App Central TV and media contact on trends in the retail landscape.
CONNECT 2014 Mobile Innovation Summit
Request Information From Suppliers
Save time looking for suppliers. Complete this form to submit a Request for Information to our entire network of partners.