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Ideas to retain service quality in a growing company
Small companies often deliver a higher-quality customer experience than larger companies. But as small companies grow, it becomes more difficult to stay close to the customer, and deliver a personalized experience.
Listen to this roundtable teleconference from Friday, May 6, 2011 as top Focus Experts explore ways to retain a high-quality service experience throughout growth and expansion. You can expect to learn:
- How to get your front-line employees to act in your best interest
- How to use technology, including CRM software and database marketing, to stay close to the customer
- how to use social media to stay connected with your customers
This roundtable was put on by Focus.com and includes Mike Wittenstein, Jim Watson, Michelle Babb, Lynn Hunsaker, and Angel Tuccy.
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Mike Wittenstein
Mike Wittenstein helps his clients beat their competitors by differentiating their brands with memorable and profitable customer experiences. As an interactive agency leader, e-Visionary at IBM, interim CXO, and now as a speaker, Mike has guided hundreds of companies to adjust their front-line experience for bottom-line results. He is the go-to guy on aligning management, marketing, people, and technology to deliver great customer and employee experiences.
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