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At the 2011 Retail Customer Experience Executive Summit held in Minneapolis on August 8-10, 2011, I worked with some of the world’s best customer experience designers and practitioners. Here, a few of them share their "Big Idea" in one minute or less.

Doug Stephens
Retail Consultant and Futurist

Caitlin Kelly
Author of “Malled”, a book about working in retail

Bob Phibbs
The Retail Doctor

Asif Khan
Founder and Leader, Location-Based Marketing Association

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Mike Wittenstein
Mike Wittenstein, founder of Storyminers, is a practicing customer experience consultant and speaker with over two decades of experience. His work has taken him to more than 25 countries and he has helped over 400 companies with his expertise in using customer experience design as a strategy for increasing sales and profit.
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