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Retail experts share their big idea in one minute
At the 2011 Retail Customer Experience Executive Summit held in Minneapolis on August 8-10, 2011, I worked with some of the world’s best customer experience designers and practitioners. Here, a few of them share their "Big Idea" in one minute or less.
Doug Stephens
Retail Consultant and Futurist
Caitlin Kelly
Author of “Malled”, a book about working in retail
Bob Phibbs
The Retail Doctor
Asif Khan
Founder and Leader, Location-Based Marketing Association
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Mike Wittenstein
Mike Wittenstein helps his clients beat their competitors by differentiating their brands with memorable and profitable customer experiences. As an interactive agency leader, e-Visionary at IBM, interim CXO, and now as a speaker, Mike has guided hundreds of companies to adjust their front-line experience for bottom-line results. He is the go-to guy on aligning management, marketing, people, and technology to deliver great customer and employee experiences.
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