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At the 2011 Retail Customer Experience Executive Summit held in Minneapolis on August 8-10, 2011, I worked with some of the world’s best customer experience designers and practitioners. Here, a few of them share their "Big Idea" in one minute or less.

Doug Stephens
Retail Consultant and Futurist

Caitlin Kelly
Author of “Malled”, a book about working in retail

Bob Phibbs
The Retail Doctor

Asif Khan
Founder and Leader, Location-Based Marketing Association

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Customer Experience Architect

Latest posts by Mike Wittenstein
Mike Wittenstein
Mike Wittenstein helps his clients beat their competitors by differentiating their brands with memorable and profitable customer experiences. As an interactive agency leader, e-Visionary at IBM, interim CXO, and now as a speaker, Mike has guided hundreds of companies to adjust their front-line experience for bottom-line results. He is the go-to guy on aligning management, marketing, people, and technology to deliver great customer and employee experiences.
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