Media Kit

Fb Share

Caring about people isn't enough on its own to create a transformational customer experience. Without caring, however, treasured moments of genuine human warmth and connection just don't happen. Imagine how you would feel if your car accidentally hit a pedestrian. Most people would be devastated. Volvo has just introduced an innovation—a pedestrian airbag—which allows you to widen your sphere of care beyond your concern for your family's safety to the safety of an unknown pedestrian who could impulsively dart in front of you.

Sensors indicate contact between car and pedestrian. The inflating airbag lifts the rear of the hood (creating a smoother vehicle contour), then covers the hard pillars and about 1/3 of the windshield (possibly cushioning a blow to the head). See how it works in this animation from Volvo below:

In the customer experience profession, we usually focus on taking great care of customers. Happy customers, says conventional wisdom, is good for business. Volvo's pedestrian airbag technology teaches us that, sometimes, taking care of others is as important as taking care of the customer! For many people, peace of mind is worth a few dollars.

Thank you, Volvo!

Related Content

User Comments – Give us your opinion!
Products & Services

Netswipe®

http://global.networldalliance.com/new/images/products/6343.png

6343/Netswipe

IPAD® PIN Transaction Device

http://global.networldalliance.com/new/images/products/4297.png

4297/IPAD-PIN-Transaction-Device

Retail KIOSKS

http://global.networldalliance.com/new/images/products/2079.png

2079/Retail-KIOSKS

High-Performance Commercial-Grade LCD | 65” NEC V651

http://global.networldalliance.com/new/images/products/4704.png

4704/High-Performance-Commercial-Grade-LCD-65-NEC-V651

Slabb X10 Informational Wayfinding Kiosk

http://global.networldalliance.com/new/images/products/6473.png

6473/Slabb-X10-Informational-Wayfinding-Kiosk

Slabb X7E Transactional Kiosk

http://global.networldalliance.com/new/images/products/7025.png

7025/Slabb-X7E-Transactional-Kiosk

LG 47WL10MS-B

http://global.networldalliance.com/new/images/products/6435.png

6435/LG-47WL10MS-B

ReflectView Software Suite for Digital Signage

http://global.networldalliance.com/new/images/products/2779.png

2779/ReflectView-Software-Suite-for-Digital-Signage

Healthcare KIOSKS

http://global.networldalliance.com/new/images/products/4619.png

4619/Healthcare-KIOSKS

Olea Retail Kiosks

http://global.networldalliance.com/new/images/products/5481.png

5481/Olea-Retail-Kiosks

Storyminers

Latest posts by Mike Wittenstein
Mike Wittenstein
Mike Wittenstein, founder of Storyminers, is a practicing customer experience consultant and speaker with over two decades of experience. His work has taken him to more than 25 countries and he has helped over 400 companies with his expertise in using customer experience design as a strategy for increasing sales and profit.
CONNECT 2014 Mobile Innovation Summit
Request Information From Suppliers
Save time looking for suppliers. Complete this form to submit a Request for Information to our entire network of partners.