David Anzia is Senior Vice President-Sales for Frank Mayer and Associates, Inc. With twenty-plus years at FMA, David has been instrumental in developing and nurturing numerous long-term account relationships that have contributed to the company’s success.
I have worked with kiosks and self-service solutions for the public sector for the past 7 years. During this time I have gathered a wealth of knowledge and experience on touchscreen solutions and public sector services. I work closely with high-level public sector contacts from the Met Police through to Councils and Trusts to deliver high value contracts awarded through competitive tender processes.
Lisa leads the creation of editorials and feature stories for COLLOQUY and oversees the work of contributing editors and writers. With 18 years of reporting experience, most in business and specifically consumer behavior, she is highly skilled at researching data and teasing out the trends. A background in graphic design enables her to see ideas in three dimensions and tell the story visually.
James Bickers is the senior editor of Retail Customer Experience, and also manages webinars for Networld Media Group. He has more than 20 years experience as a journalist and innovative content strategist, with publication credits in national, international and regional publications.
Jeanne spent 25 years leading customer experience at Lands End, Coldwell Banker, Allstate, Mazda, and Microsoft. Her bestselling books are "Chief Customer Officer" and “I Love You More than My Dog.”
Ron Bowers and Frank Mayer & Associates are recognized for their expertise of the in-store merchandising marketplace. Their creative insight has developed leading edge point of purchase displays, digital signage, kiosks, mobile, and self-service retail customer experiences.
Cherryh Butler has been a reporter for nearly 10 years, writing on a variety of topics ranging from the restaurant industry to business and health and fitness news. Before joining FastCasual.com as editor, she oversaw KioskMarketplace.com and PizzaMarketplace.com and contributed to RetailCustomerExperience.com. She's also written for several daily newspapers, magazines and websites, including The Kansas City Star and American Fitness magazine.
Peggy Carlaw is the founder of Impact Learning Systems. Impact helps companies create a customer-focused culture and improve the customer experience while producing measurable business results.
Barbara Crowhurst is North America's #1 Retail Business Coach. She is also a writer, international speaker and trainer. Her comprehensive and detailed approach to retail comes from years of working in the industry. Her career has taken her from working with some of the largest corporate retailers in North America to consulting with thousands of independent retail specialty stores.
Bill Cusick is founder of Customerspectives, a customer/prospect experience firm, and author of "All Customers Are Irrational" (AMACOM). He has helped Fortune 500 companies, as well as small and midsize companies, to improve profitability through better experience and communications.
Bradley K. Cyprus has more than 20 years experience in the security industry. He manages the development of in-house solutions to validate compliance, and he is a resource that Vendor Safe customers can rely upon to help interpret the PCI standard.
Dr. Gary Edwards is chief customer officer at Mindshare Technologies, a leading global provider of Voice of the Customer (VoC) solutions to the world’s most respected multi-unit enterprises. Gary is responsible for oversight of Market Insights and Sales. At Mindshare, Gary is actively involved in helping brands solve business challenges with research and technology solutions.
Flanigan is the new executive director of the Digital Screenmedia Association. You can also find him writing regularly at his own blog, Experiate.net.
Doug Fleener, the former director of retail for Bose Corporation, is president and managing partner of Dynamic Experiences Group LLC, a proven retail and customer experience firm that works with progressive retailers and other customer-focused companies.
Harry J. Friedman is an internationally acclaimed retail authority, consultant, trainer, speaker, and author. Since founding The Friedman Group in 1980, his high-performance sales and management training systems have been used by over 500,000 retailers worldwide.
Jeff is executive vice president at Barkley, an advertising agency in Kansas City, Missouri. He is also the lead editor of MillennialMarketing.com and a co-author of Marketing to Millennials: Reach the Largest and Most Influential Generation of Consumers Ever, which will be available July 17, 2013.
Dale Furtwengler is a professional speaker, author and business consultant. His latest book, "Pricing for Profit," is dedicated to helping organizations break the bonds of industry pricing.
Carmine Gallo is president of Gallo Communications Group, a popular keynote speaker and author of The Apple Experience.
A shopper marketer with 20 years of experience with major brands including Best Buy, Procter & Gamble, Sony, Target, Walmart and many others. Jason leads the Strategy practice for CrossView, a leading provider of cross-channel commerce solutions.
In her role as Senior Editor, Sharon writes and edits stories for COLLOQUY magazine. She helps develop future communications and research initiatives, and also works on white papers and thought leadership content for other lines of business within LoyaltyOne.
As Senior Editor, Phaedra leads the creation of new editorial pieces for multiple content platforms in the COLLOQUY media enterprise: COLLOQUY magazine, the Enterprise Loyalty in Practice journal, COLLOQUY web site, COLLOQUY social media blog as well as other LoyaltyOne vehicles.
Short Bio: Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Jim Joseph is an award-winning marketing professional who specializes in building consumer brands. His client experience includes blockbuster brands like Kellogg's, Kraft, Cadillac, Tylenol, Clean & Clear, and Wal-Mart. He is currently President of Lippe Taylor Brand Communications in New York.
John Kenney has over 20 years of retail and retail IT experience. Kenney has experience directing POS and returns capability for a Fortune 50 retailer, directing POS and store system outsourcing and offshoring initiatives, and managing global IT delivery teams.
Harvey Mackay is the author of the New York Times #1 bestsellers Swim With The Sharks Without Being Eaten Alive and Beware the Naked Man Who Offers You His Shirt. Both books are among the top 15 inspirational business books of all time. Harvey’s books have sold 10 million copies worldwide, been translated into 37 languages and sold in 80 countries.
Mark Murray started The Store Channel to help brands tell new stories in new ways at retail. His approach of "scripting" customer experiences has cut the pattern for award-winning store types in Europe, Latin America and the U.S. Murray's ad agency pedigree included stints as both account and strategy team lead.
Kimberly Nasief been in the customer experience industry for nearly two decades. She is president & founder of Measure Consumer Perspectives, a global mystery shopping and consumer feedback firm. She is also a wife, mother, Star Wars fan, and geek.
Arturo is the managing partner of Marketealo, a strategic marketing and innovation firm that creates and markets Latin-inspired brands. He is a forward thinking and passionate marketer, brand builder, innovator and entrepreneur with 11+ years experience leading teams to grow top consumer brands in the food & beverage, consumer products and mobile industries in the multicultural and mainstream market.
Sheridan Orr is the Managing Partner of the Interrobang! Agency, a consulting firm specializing in brand experiences. She has a decade of experience in consumer behaviors, brands, technology and design. Her passion is in crafting engaging and connected customer experiences.
Bryan Pearson is President and CEO of LoyaltyOne Inc. and the author of the best-selling book The Loyalty Leap: Turning Customer Information into Customer Intimacy.
Susie Pecuch is a Customer Experience Architect. She designs customer experiences that create word-of-mouth marketing momentum and bottom line results. She has worked with some of the top companies in the world including Disney, NIKE and Singapore Airlines.
Chris H. Petersen, PhD, CEO of Integrated Marketing Solutions is a strategic consultant who specializes in retail, leadership, marketing, and measurement. He has built a legacy through working with Fortune 500 companies to achieve measurable results in improving their performance and partnerships. Chris is the founder of IMS Retail University, a series of strategic workshops focusing on the critical elements of competing profitably in the increasingly complex retail marketplace.
Bob Phibbs, the Retail Doctor, is a popular motivational speaker and small business Consultant who has transformed thousands of businesses throughout the world with his straightforward, proven advice. His success at making over businesses has been featured on PBS Life & Times, in the Los Angeles Times, Entrepreneur magazine, and the New York Times.
Aaron Shapiro is CEO at HUGE, where he helps companies reimagine how they interact with consumers and manage their business in a digitally driven economy. He is also the author of "Users Not Customers: Who Really Determines the Success of Your Business."
Andrew Sharpe is the founder and Chief Storytelling Officer for BRANDSPANK Retailer Marketing--an agency that specializes in user-experience & consumer engagement for bricks & mortar retailers. A self-described retail marketing insight-er, he’s also a highly regarded blogger and presenter.
Colin Shaw is founder & CEO of Beyond Philosophy, one of world's first organizations devoted to customer experience. Colin is an international author of four best-selling books. Beyond Philosophy has a proven track record. They provide consulting, specialized research & training from Atlanta, Georgia and London, England.
Solomon is a customer service, hospitality and marketing speaker, strategist and acclaimed author of the new book, "High-Tech, High-Touch Customer Service."
Cary Stemle has more than 20 years of experience in print and online journalism, covering business, public affairs, politics, sports, arts and culture and more. He has a bachelor's degree in history and an associate's degree in journalism from Indiana University Southeast. He joined Mobile Payments Today in July 2013.
Retail futurist, Doug Stephens is an in-demand speaker for private and public sector audiences across North America on the mega-trends shaping a new era of retailing and consumerism. His thinking has influenced many of North America's best-known brands. Doug is a regular guest expert on the CTV television series App Central TV and media contact on trends in the retail landscape.
Greg Swistak is the president of Ikoniq, a provider of custom carts, kiosks and repurposed shipping containers.
Lynn Switanowski is the Founder of Creative Business Consulting Group, an International Retail Consulting firm based in Boston, MA. With more than 25 years retail experience CBCG partners with retailers to create and implement profit improving sales, inventory management, marketing and social media programs.
James Tenser is an analyst and consultant specializing in shopper-centric business strategy, research and marketing content for the retail, services and consumer goods sector. Since 1998, his practice, VSN Strategies, has served a diverse clientele of brands and solution providers.
Fred directs the Retail Services Consulting Practice at LoyaltyOne. With more than 15 years of strategic marketing experience with major department stores, specialty stores and consumer product companies, he is responsible for designing loyalty strategy solutions for clients that amplify their brand positioning and deliver outstanding results.
Laurel Tielis is a former retail reporter at WWD, HFN, the Miami Herald, People Magazine and others. She is a sought-after speaker on the topic of how retailers can increase sales, and is the author of "Ka-Ching! How to Ring Up More Sales."
Adam is a Customer Experience Strategist and owner of CTS Service Solutions, a customer experience consultancy that helps organizations deliver Hero-Class Customer ServiceTM. Adam is a customer service speaker, founder of the popular Customers That Stick blog, and author of a forthcoming book on frontline customer service (AMACOM Books, Spring 2015).
AnnaMaria Turano is a partner of MCAworks, a strategic marketing consulting firm based in Westport, CT. She develops insight-driven customer value propositions and strategic marketing plans for companies such as MasterCard, PepsiCo, Pfizer, Subway and Verizon. She is an Adjunct Professor of Marketing at NYU’s Sterns School of Business, and is co-author of "StopWatch Marketing."
Jeannie is the Chief Customer Experience Investigator™ and the CEO/Founder of 360Connext, a Customer Experience consulting firm based in the Chicago area. Jeannie's solid grasp of the entire spectrum of challenges and services involved in the totality of customer experience is unparalleled and is what earned her a place in the 2012 TEDx Naperville experience. She's also been quoted in CRAIN'S Chicago Business, Investor’s Business Daily, the Chicago Tribune and the Chicago Sun Times.
Jeff Weidauer is vice president of marketing and strategy for Vestcom, a provider of integrated shopper marketing solutions. With over 30 years of retail experience, Jeff is a prominent speaker, writer and expert source to retailers, brands and media on shopper marketing and the evolving retail industry.
Mike Wittenstein, founder of Storyminers, is a practicing customer experience consultant and speaker with over two decades of experience. His work has taken him to more than 25 countries and he has helped over 400 companies with his expertise in using customer experience design as a strategy for increasing sales and profit.
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BLOGGERS
Customer Experience on the Move
Why certification matters
Public relations and marketing strategies
Egging for the bigger basket
Marketing and brand communication
How Chevy wins at storytelling
Selling in the Real World
Four myths of the marketplace
Get to the Heart of Customer Service
How customer service builds brand loyalty
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