Lisa develops and applies public relations and marketing strategies for new and existing clients at JZMcBride and Associates. With 18 years of reporting experience, most in business and specifically consumer behavior, she is highly skilled at researching data and teasing out the trends.
James Bickers is the senior editor of Retail Customer Experience, and also manages live events and webinars for Networld Media Group. He has more than 20 years experience as a journalist and innovative content strategist, with publication credits in national, international and regional publications.
Ron Bowers and Frank Mayer & Associates are recognized for their expertise of the in-store merchandising marketplace. Their creative insight has developed leading edge point of purchase displays, digital signage, kiosks, mobile, and self-service retail customer experiences.
Cherryh Butler has been a reporter for nearly 10 years, writing on a variety of topics ranging from the restaurant industry to business and health and fitness news. Before joining FastCasual.com as editor, she oversaw KioskMarketplace.com and PizzaMarketplace.com and contributed to RetailCustomerExperience.com. She's also written for several daily newspapers, magazines and websites, including The Kansas City Star and American Fitness magazine.
Bill Cusick is founder of Customerspectives, a customer/prospect experience firm, and author of "All Customers Are Irrational" (AMACOM). He has helped Fortune 500 companies, as well as small and midsize companies, to improve profitability through better experience and communications.
Bradley K. Cyprus has more than 20 years experience in the security industry. He manages the development of in-house solutions to validate compliance, and he is a resource that Vendor Safe customers can rely upon to help interpret the PCI standard.
Gary Edwards is chief customer officer at Empathica, a leading global provider of Customer Experience Management (CEM) solutions to the world’s most respected multi-unit enterprises in retail, food services, banking, petro and hospitality sectors. Gary is responsible for oversight of sales, marketing, client strategy, account management, marketing science and retail insights. Gary is involved in solving business challenges with research and technology solutions. He has served a key leadership ro
Doug Fleener, the former director of retail for Bose Corporation, is president and managing partner of Dynamic Experiences Group LLC, a proven retail and customer experience firm that works with progressive retailers and other customer-focused companies.
Harry J. Friedman is an internationally acclaimed retail authority, consultant, trainer, speaker, and author. Since founding The Friedman Group in 1980, his high-performance sales and management training systems have been used by over 500,000 retailers worldwide.
Jeff is executive vice president at Barkley, an advertising agency in Kansas City, Missouri. He is also the lead editor of MillennialMarketing.com and a co-author of Marketing to Millennials: Reach the Largest and Most Influential Generation of Consumers Ever, which will be available July 17, 2013.
A shopper marketer with 20 years of experience with major brands including Best Buy, Procter & Gamble, Sony, Target, Walmart and many others. Jason leads the Strategy practice for CrossView, a leading provider of cross-channel commerce solutions.
In her role as Senior Editor, Sharon writes and edits stories for COLLOQUY magazine. She helps develop future communications and research initiatives, and also works on white papers and thought leadership content for other lines of business within LoyaltyOne.
As Senior Editor, Phaedra leads the creation of new editorial pieces for multiple content platforms in the COLLOQUY media enterprise: COLLOQUY magazine, the Enterprise Loyalty in Practice journal, COLLOQUY web site, COLLOQUY social media blog as well as other LoyaltyOne vehicles.
Jim Joseph is an award-winning marketing professional who specializes in building consumer brands. His client experience includes blockbuster brands like Kellogg's, Kraft, Cadillac, Tylenol, Clean & Clear, and Wal-Mart. He is currently President of Lippe Taylor Brand Communications in New York.
John Kenney has over 20 years of retail and retail IT experience. Kenney has experience directing POS and returns capability for a Fortune 50 retailer, directing POS and store system outsourcing and offshoring initiatives, and managing global IT delivery teams.
Harvey Mackay is the author of the New York Times #1 bestsellers Swim With The Sharks Without Being Eaten Alive and Beware the Naked Man Who Offers You His Shirt. Both books are among the top 15 inspirational business books of all time. Harvey’s books have sold 10 million copies worldwide, been translated into 37 languages and sold in 80 countries.
Mark Murray started The Store Channel to help brands tell new stories in new ways at retail. His approach of "scripting" customer experiences has cut the pattern for award-winning store types in Europe, Latin America and the U.S. Murray's ad agency pedigree included stints as both account and strategy team lead.
Kimberly Nasief been in the customer experience industry for nearly two decades. She is president & founder of Measure Consumer Perspectives, a global mystery shopping and consumer feedback firm. She is also a wife, mother, Star Wars fan, and geek.
Arturo is the managing partner of Marketealo, a strategic marketing and innovation firm that creates and markets Latin-inspired brands. He is a forward thinking and passionate marketer, brand builder, innovator and entrepreneur with 11+ years experience leading teams to grow top consumer brands in the food & beverage, consumer products and mobile industries in the multicultural and mainstream market.
Sheridan Orr is the Managing Partner of the Interrobang! Agency, a consulting firm specializing in brand experiences. She has a decade of experience in consumer behaviors, brands, technology and design. Her passion is in crafting engaging and connected customer experiences.
Susie Pecuch is a Customer Experience Architect. She designs customer experiences that create word-of-mouth marketing momentum and bottom line results. She has worked with some of the top companies in the world including Disney, NIKE and Singapore Airlines.
Chris H. Petersen, PhD, CEO of Integrated Marketing Solutions is a strategic consultant who specializes in retail, leadership, marketing, and measurement. He has built a legacy through working with Fortune 500 companies to achieve measurable results in improving their performance and partnerships. Chris is the founder of IMS Retail University, a series of strategic workshops focusing on the critical elements of competing profitably in the increasingly complex retail marketplace.
Bob Phibbs, the Retail Doctor, is a popular motivational speaker and small business Consultant who has transformed thousands of businesses throughout the world with his straightforward, proven advice. His success at making over businesses has been featured on PBS Life & Times, in the Los Angeles Times, Entrepreneur magazine, and the New York Times.
Aaron Shapiro is CEO at HUGE, where he helps companies reimagine how they interact with consumers and manage their business in a digitally driven economy. He is also the author of "Users Not Customers: Who Really Determines the Success of Your Business."
Colin Shaw is founder & CEO of Beyond Philosophy, one of world's first organizations devoted to customer experience. Colin is an international author of four best-selling books. Beyond Philosophy has a proven track record. They provide consulting, specialized research & training from Atlanta, Georgia and London, England.
Retail futurist, Doug Stephens is an in-demand speaker for private and public sector audiences across North America on the mega-trends shaping a new era of retailing and consumerism. His thinking has influenced many of North America's best-known brands. Doug is a regular guest expert on the CTV television series App Central TV and media contact on trends in the retail landscape.
Lynn Switanowski is the Founder of Creative Business Consulting Group, an International Retail Consulting firm based in Boston, MA. With more than 25 years retail experience CBCG partners with retailers to create and implement profit improving sales, inventory management, marketing and social media programs.
James Tenser is an analyst and consultant specializing in shopper-centric business strategy, research and marketing content for the retail, services and consumer goods sector. Since 1998, his practice, VSN Strategies, has served a diverse clientele of brands and solution providers.
Laurel Tielis is a former retail reporter at WWD, HFN, the Miami Herald, People Magazine and others. She is a sought-after speaker on the topic of how retailers can increase sales, and is the author of "Ka-Ching! How to Ring Up More Sales."
AnnaMaria Turano is a partner of MCAworks, a strategic marketing consulting firm based in Westport, CT. She develops insight-driven customer value propositions and strategic marketing plans for companies such as MasterCard, PepsiCo, Pfizer, Subway and Verizon. She is an Adjunct Professor of Marketing at NYU’s Sterns School of Business, and is co-author of "StopWatch Marketing."
Jeannie is the Chief Customer Experience Investigator™ and the CEO/Founder of 360Connext, a Customer Experience consulting firm based in the Chicago area. Jeannie's solid grasp of the entire spectrum of challenges and services involved in the totality of customer experience is unparalleled and is what earned her a place in the 2012 TEDx Naperville experience. She's also been quoted in CRAIN'S Chicago Business, Investor’s Business Daily, the Chicago Tribune and the Chicago Sun Times. Jeannie is a
Jeff Weidauer is vice president of marketing and strategy for Vestcom, a provider of integrated shopper marketing solutions. With over 30 years of retail experience, Jeff is a prominent speaker, writer and expert source to retailers, brands and media on shopper marketing and the evolving retail industry.
Mike Wittenstein helps his clients beat their competitors by differentiating their brands with memorable and profitable customer experiences. As an interactive agency leader, e-Visionary at IBM, interim CXO, and now as a speaker, Mike has guided hundreds of companies to adjust their front-line experience for bottom-line results. He is the go-to guy on aligning management, marketing, people, and technology to deliver great customer and employee experiences.