ICX Symposium: Chick-fil-A, Fiserv, HomeDepot.com execs set to talk future of CX

The ICX Symposium in Atlanta later this month will feature a keynote address from three friends, executives at major brands, talking about the future of customer experience. ICX Association head Scott Slucher interviewed the trio about what to expect.

5 'don’ts' and 1 ‘do’ for making the customer experience rich and robust

Simple, common sense strategies in communicating with shoppers can prove rewarding for businesses and consumers.

From baby shoes to custom shoes in supply chain reliability

Our version of the supply chain today has become much more complex. Along with this complexity, the role of supply chain management (SCM) has increased in importance.

Pop-ups: From temporary to trendsetting.

Brands are using pop-ups to create eye-catching and exclusive encounters that shake up their customers’ routines and create buzz.

Will the future of retail be place, purple fairy dust or prime?

The battle for core customers is heating up on many fronts

The next era of retail disruption: Experience

Retailers must embrace the latest disruption in retail, the experience, in order to keep up with ever-growing consumer expectations — and technologies such as digital signage will play a key role in doing so.

Online personal touch can prove as elusive as finding boat sneakers in the fall

The personal experience can be missing at even the most tenured ecommerce retailers as a search for white sneakers reveals.

Kate Spade redefines the retail store associate role in a very thoughtful approach

Fashion retailers' new job titles and job requirements reflect how deeply it believes everyone at Kate Spade is a brand ambassador.

How loyalty programs can drive retailers, customers to embrace mobile payments

The point of sale is a valuable moment to boost a consumer's experience. If managed right it can also be a huge loyalty-boosting event.

Propelling change requires innovation, talent and technology

It’s hard to change someone’s mind once they have it made up right? But retailers expect this every day. We expect shoppers to change brands and behaviors, and we expect employees to change and embrace new ways of communicating with customers to promote our products.

How to build a multi-sensory experience in the retail environment

It takes a lot of work for retail brands to deliver a remarkable experience. It can be done, however, by making sure the consumer environment touches each of the five senses.

Reasons digital wallets are destined to be ‘the’ payment process

The future of payments will be based on three things: versatility (online and offline usage), convenience, and security. Digital wallets provide all three.

Why retailers' collaboration is more than a win-win, it's a win-win-win

Collaboration and partnerships between retailers are more common than ever, and that's a great thing for veteran retailers and newcomers launching products. It's great for the consumer as well.

CONNECT: How to get your app into the hands of millennials

Millennials will only keep 20 apps on a phone so the challenge is creating one that makes the cut.

CONNECT: Why restaurants aren't deploying beacons

A recent panel at Networld Media Group's CONNECT Mobile Innovation Summit discussed beacon technology's role with restaurateurs and retailers today.

CONNECT: How to get your app into the hands of millennials

Millennials will only keep 20 apps on a phone so the challenge is creating one that makes the cut.

Back-to-School: 4 ways retailers can cash in

Retailers need to recognize the event of back-to-school shopping has changed. It’s no longer a mother-child outing shaped by retailers. Now students are fashion influencers through a crop of well-watched blogs.

Store design: It just keeps getting smarter… and sexier

There's no question that today's shoppers want to be wowed. Tech-savvy and design-smart, they're looking for interactive and visually appealing experiences that jolt them out of the day-to-day.

Say what? A Wheaties beer? Yup, and it’s called HefeWheaties

Breakfast food retailer delves into a new product line, just like high-end fashion retailer Lululemon. One hint: it comes with foam on top.

Beyond engagement: Top must-haves to drive customer experience forward

The customer experience doesn’t start and stop at a brand destination. It continues on social channels, where you have no control on what’s shared.

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