Once again, retailers face a short holiday season

This year, retailers have 26 days between Black Friday and Christmas. That's only one more day than last year's similarly compressed season.

Virtual currencies: bitcoin and beyond [infographic]

An array of virtual currencies are making their presence known.

Don't inadvertently uninspire your employees

Building up your store associates is critical, but so too is not tearing them down.

An amazing customer service idea: The $5 lifeboat

The second-generation owner of a chain of Ace Hardware stores, Tom Glenn, tells an inspiring story about his father, Elder Glenn.

Five retailers using technology to create remarkable shopping experiences

Customers are willing to pay more for a better experience. Here are five retailers using technology to deliver it to them.

'Tis the season for insane pricing strategies

In times of heavy discounting, retailers are ignoring the power of convenience.

Gamifying your loyalty program: Five tips for a good hand

Gamification is among the buzziest trends in loyalty marketing these days, and while it can be a compelling tool for early engagement, its effectiveness depends on the nimbleness of the hands behind the game.

Should your stores have a lifetime return policy?

How Trader Joe's, Nordstrom and others benefit from offering this extremely generous policy.

Bitcoin, other virtual currencies are a global reality

Mark Ranta from ACI Worldwide believes bitcoin and its alternatives are here to stay, but how can they be regulated?

Inside the new Kohl's Yes2You reward program

Yes2You Rewards is a currency-neutral customer loyalty program that rewards at a rate of 5 percent on spending in-store and online. The Wisconsin-based department store chain operates 1,163 stores in 49 states.

Learning from an amazing sales experience

What makes a great retail salesperson? Sometimes it's what you'd least expect.

Respect your customer's time by resolving complaints quickly

Statistics show that the average adult in the United States spends 364 minutes on the phone every year waiting, and hoping, to talk to someone who can correct their bad experience.

Nine common mistakes that can wreck your retail business

You can't always blame your company's hard times on the economy or the competition. Sometimes, it's a lack of focus on the fundamentals.

Don't let 'holiday creep' ruin your retail story

On the surface, holiday creep may not seem like a problem for retailers, but when you take a closer look, you can see how this phenomenon contributes to the erosion of brands.

A customer service lesson from Hy-Vee's social media team

You cannot stop your customers from talking about you on social media. Good or bad, they will tell the world of their experiences. Find a way to use it to your advantage.

PCI 3.0 is a wake-up call for SAQ C merchants

Merchants should be prepared to increase their security measures if they are going to comply with the PCI 3.0 standard.

Macy's omnichannel strategy: Moving engagement as well as sweaters

Do bricks and mortar cost more than bytes and channels? For Macy's, the question may not matter as much as whether the two investments, combined, sell more sweaters, suits and shoes.

Why you should solve customer problems, even when they're not your fault

Your store may not have created the problem, but it is still yours to solve.

Seven disruptive trends that will kill the 'dinosaurs of retail'

Retail evolution is speeding up, and it waits for no one.

The real secrets to creating a memorable customer experience

Research points to a strong return on investment for creating positive and memorable customer experiences.

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