Fueling the fire: Motivating your staff over the next week

Take a lesson from the 'age of rail' to keep your stores humming through this last week of holiday shopping.

How to ensure stellar customer engagement for 2015

Getting retail employees to engage with customers is tough. Here are four things you can do to help them succeed.

How to align your loyalty program with your company's charitable works

It took Scrooge three ghosts and a long night to become a charitable man. For many loyalty marketers, it only requires the spirit of competition.

A customer service robot lands a retail job

Lowe's is experimenting with customer service robots. What could possibly go wrong?

#GivingTuesday: Do we need another holiday this season?

Another holiday concocted to get us to buy more gifts? On the contrary, this special day is a simple idea that can become one of your most important traditions of the holiday season.

The key piece missing from Apple Pay

Apple Pay diminishes the ability to track shopper behavior. This is among the reasons that some major retailers are not accepting it.

Once again, retailers face a short holiday season

This year, retailers have 26 days between Black Friday and Christmas. That's only one more day than last year's similarly compressed season.

Virtual currencies: bitcoin and beyond [infographic]

An array of virtual currencies are making their presence known.

Don't inadvertently uninspire your employees

Building up your store associates is critical, but so too is not tearing them down.

An amazing customer service idea: The $5 lifeboat

The second-generation owner of a chain of Ace Hardware stores, Tom Glenn, tells an inspiring story about his father, Elder Glenn.

Five retailers using technology to create remarkable shopping experiences

Customers are willing to pay more for a better experience. Here are five retailers using technology to deliver it to them.

'Tis the season for insane pricing strategies

In times of heavy discounting, retailers are ignoring the power of convenience.

Gamifying your loyalty program: Five tips for a good hand

Gamification is among the buzziest trends in loyalty marketing these days, and while it can be a compelling tool for early engagement, its effectiveness depends on the nimbleness of the hands behind the game.

Should your stores have a lifetime return policy?

How Trader Joe's, Nordstrom and others benefit from offering this extremely generous policy.

Bitcoin, other virtual currencies are a global reality

Mark Ranta from ACI Worldwide believes bitcoin and its alternatives are here to stay, but how can they be regulated?

Inside the new Kohl's Yes2You reward program

Yes2You Rewards is a currency-neutral customer loyalty program that rewards at a rate of 5 percent on spending in-store and online. The Wisconsin-based department store chain operates 1,163 stores in 49 states.

Learning from an amazing sales experience

What makes a great retail salesperson? Sometimes it's what you'd least expect.

Respect your customer's time by resolving complaints quickly

Statistics show that the average adult in the United States spends 364 minutes on the phone every year waiting, and hoping, to talk to someone who can correct their bad experience.

Nine common mistakes that can wreck your retail business

You can't always blame your company's hard times on the economy or the competition. Sometimes, it's a lack of focus on the fundamentals.

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