Shoppers have more choices than ever. Great experiences can keep them loyal and away from the competition.

Once again, our team of retail experts sat down to identify the hundreds of trends, technologies, brands, strategies and people that are having an impact on retail. They then assigned them numerical …

New technologies, such as mobile, touchscreens and tablets, are offering retailers more ways to connect with customers. Learn what technologies are available and how to maximize their effectiveness.

Implementing EMV payment in the merchant environment – background, purpose and concepts.

The right project management tool can save deployers time, offer better information and provide cost savings.

New tools are helping to shorten training and make customer service better than ever.

Social media is reshaping the way people communicate, and retailers need to be a part of the conversation.

It’s been a rough couple of years for retail, but it’s been especially bad for some. Here are seven particularly startling “retail fails” from the past year. Which ones did we miss?

Having the right employees at the right time can be a critical component of success.

Supported by major credit card companies and retailers alike, near field communication is making its way as a top method of payment processing and advertising.

Deployment of the technology yields benefits on both sides of the counter.

Mobile technology is prompting fast and furious change in the worlds of retail and foodservice.

Integrating POS systems, installing new equipment and managing service calls can be time-consuming and expensive. A tech partner can help.

Technology can create new ways to engage customers with intelligent means to manage, monitor and measure interactions.

Investing in an HRM application has proven to be one of the most effective ways for businesses to reduce costs, improve productivity and increase employee engagement and satisfaction, while also …

Who a business operator chooses to handle card processing services can have a significant impact on the bottom line.

With the advent of the digital age, retailers have an array of new channels for marketing their businesses, but it can be a challenge to make those channels work together.

It’s not about product price, it’s about customer relationships. It’s about every interaction you have with your customer during their life cycle. And, with an increasing number of interaction …

The cost of losing a seasoned employee can run into the thousands of dollars. Taking a few simple steps can mean a significant boost to the bottom line.

Although there are more ways than ever before to engage with customers, keeping track of all of those conversations and providing a consistent message can pose a challenge.