To reduce costs, JCPenney realized early on that they needed to streamline their training methods and improve efficiency. In 1996, they shifted from a traditional method to a distance learning model.

Like many other service departments, Euro offers their customers a TV viewing area as a courtesy in the customer lounge. Euro decided to take advantage of that experience by surrounding the TV …

The advent of technology like TiVo, digital video recorders and on-demand services is not only making it easier to catch your favorite programming, it is also allowing a consumer to skip commercials …

As content was a focus of the pre-show day and expo, we highlight the featured content providers and the software that drives it.

LINDON, Utah — Helius, a Hughes company, announced the availability of MediaAuthor 2.0, a software application that works as a plug-in to Microsoft PowerPoint and allows anyone to create …

As a dealer of luxury automobiles, Euro Motorcars’ clientele is distinguished by discerning taste. So when the business wanted to integrate service-department messaging into their customer lounge …

Learn about the exciting capabilities of MPEG-4--the new standard for digital video compression.

The demand within Safeway to provide more content related to ongoing corporate communications and up-to-date employee training on products, customer service practices and compliance related issues is …