Top 10 sales bad habits (and how to break them)

Kevin Cundiff, vice president of warranty retail for Foretgra, lists the Top 10 mistakes retailers make and how to correct them.

Why millennials are careful shoppers

Millennials' constant connectivity and dependence on social media means that they trust their friends and social networks. However, when it comes to making purchasing decisions, they rely on strangers even more.

Is Facebook Messenger coming to retail?

With a reach of more than 600 million active monthly mobile users, Facebook Messenger as a business platform has the potential to make quite an impact. Alex Hum considers the possibilities.

Taking a closer look at AmEx's land of Plenti

Once again, one of the latest trends in U.S. retail is following that of Europe, and even the world. Like shifting hemlines and boot heights, the launch of the Plenti coalition loyalty program by American Express comes after the same movement has been embraced, particularly among retailers, globally.

Under Armour boosts customer experience with digital signage in new Chicago store

Athletic apparel and gear retailer Under Armour recently opened the doors of its newest specialty retail location on Chicago's Magnificent Mile – and the new space is a high-tech wonderland.

The future of customer service is now

The 'customer service experience' encompasses every interaction, or touchpoint, that a customer has with your company; deliver value, and the customers will embrace your new technology and better customer service experience.

EMV shift could also shift NFC payments adoption

With about six months to go before merchants have to make the switch to POS terminals that accept chip cards, some industry executives are expecting proximity mobile payments to get a boost since the new terminals also have contactless technology.

BJ's Restaurants exec discusses benefits of chain's mobile app

Tim Hackbardt, VP of Marketing for BJ's Restaurants, talks about the many ways the chain's mobile app improves the customer experience.

The ultimate retail disruptors: Shoppers are the new POS

Why do retail stores still have "cash registers"?

How retailers can win by making things easier

The world is becoming more complicated, and technology is to blame. Here's a look at how technology can make things simpler again.

How SeaWorld's mobile app enhances the guest experience

Len Dudis describes SeaWorld's folio approach to guest payments via its mobile app.

A customer service journey map can lead to instant gratification

Customer experience expert outlines how a customer journey map can lead to instant gratification and avoid 'instant misery' for customers.

Spiral Anti-Sweep Hook™

Provide a secure solution for high-theft pegged products while maintaining product availability for self-serve to the customer. Each knob turn draws product forward and releases a single package. Its intuitive design alerts store personnel when multiple products are being dispensed at once.

P.O.P. Security™ Invisi-Shield® System

Protect high-value, high-theft product, while allowing customers access to product for purchase. Clear sliding panels prevent “shelf sweeping” theft while maintaining an unobstructed view of product. Panels are available for narrow or wide product and feature contoured edges for comfortable shopping.

Power Zone® FlexRoller™ System for Yogurt

Increase sales and provide savings on labor and shrink costs. The gravity-feed design utilizes integrated rollers for a smooth self-facing shopping experience keeping product front and center at all times. Clear retainers maximize product visibility and allow packages to be shopped from any angle.

Power Zone® FlexRoller™ Self-facing System

Deliver a flexible solution for merchandising a wide range of products. The gravity-feed design utilizes integrated rollers for a smooth self-facing shopping experience, keeping product front and center at all times. The system is available for cooler, gondola upright, and warehouse racking applications.

Learn why 'Fitting Rooms Matter'

'No buying decision is final until the try-on is complete!' says fitting room expert and Alert Tech CEO Marge Laney, who's on a one-woman mission to improve fitting rooms in retail apparel stores, in this excerpt from her new book, 'Fit Happens: Analog Buying in a Digital World.'

Pizza Hut executive discusses importance of mobile customer engagement

Baron Concors, Chief Digital Officer at Pizza Hut, discusses why it's important to think mobile first.

Hitting the bull's-eye will require more than moms in minivans

Can a retailer really target a customer segment and create loyalty in today's omnichannel retail marketplace?

Why you should take retail traffic indexes with a grain of salt

Why are there such discrepancies in these indexes ... and whom should you believe?

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