The birds and the bees of customer experience design

Meeting customer expectations has changed, forever. Meantime, corporate initiatives can take a long time to implement and poorly executed inititives can really challenge the return on investment.

5 pros and cons of scaling a retail operation

Before you sign on the dotted line for a new location, consider these pros and cons of scaling your retail business.

Walmart inventory cuts – 5 ways to make room for the best shoppers

Walmart’s recent attempt to reduce shelf stock has vendors concerned, but the greater consideration should be applied to shoppers. Walmart may be doing so, as it appears to be relying more heavily on greater amounts of reliable data. Here, a closer look at how data can help

10 reasons retailers should embark on digital signage

Small and medium-sized retailers struggle to compete with corporate giants but digital signage can give a helping hand by providing a platform to grab the attention of new customers, drive customer traffic and boost sales.

Video: Why, how data drives Dickey's BBQ

Dickey's BBQ CEO Roland Dickey Jr., discusses his three-prong approach to the guest experience and the chain's use of technology.

7 steps to digital signage success

Digital signage end-users know that the implementation process can be arduous; it's time to understand why that is and what they can do about it.

4 questions retailers must answer to drive the ultimate customer experience

Retailers face an increasingly competitive marketplace, buffeted continually by the need to evolve and adopt the newest technologies introduced to the market.

3 cases illustrating how Amazon outclasses its competitors

Amazon continues to soar by innovating in ways other can't imagine.

Seeking youth, Macy's flagship gets a $400M face-lift. But what of loyalty?

Youth comes but once, but if you are a retailer, it comes continuously. As Macy's continues its three-year strategy to appeal to teen shoppers, a flagship effort presents further opportunities for its rewards initiatives.

Email beats out social network tools in consumer communications

Retailers are more responsive and quicker to answer consumer inquiries via email and the varying degrees of communication response time reflects a big chasm for the retail-shopper relationship, reveals a new study.

REI, sales and cold turkey: How some brands live the mission, and some miss it

REI’s daring decision to close its doors on Black Friday represents the latest effort in the broadening movement of conscientious consumerism. The hitch for such organizations is balancing their desire to live a chosen mission while also making a living. How REI, Ten Thousand Villages and others do it, and why some fail.

Consumers are rapidly blurring lines and changing channels

Future success requires going boldly where no one has gone before.

Keeping customers happy with loyalty kiosks

We've all heard the many sayings about the importance of satisfying customers by providing optimal customer service. One key way to keep customers satisfied is to offer a loyalty program.

Photo gallery: Fast Casual Executive Summit takes over Miami

If you missed this year's Fast Casual Executive Summit, check out all the action in our photo gallery. And, there's always next year!

Why consumers are driving the retail mobile experience

Executives at Money 20/20 conference discussed the importance of user feedback when developing and tweaking products and services.

Successful brand leaders share advice, tips and industry insight

Restaurant operators and successful business leaders offer up perspectives about what it takes to be a success and remain a successful venture.

Navigating the crossover: Fast casualization of the restaurant industry

Switching into fast casual dining requires more than getting food to the table quicker. It demands new strategies from menu decisions to customer experience elements.

7 questions to ask in choosing a mobile payments solution

The unprecedented evolution of the payments space can be intimidating to any business but it's not an insurmountable challenge.

Tips, advice on preparing the brand for unit expansion

Brand unit and location growth requires capital and resources, but there are some other critical aspects as well, according to several successful franchise and restaurant leaders.

Building the brand culture: It’s all about empowering employees

Establishing a 'cult' philosophy in building a robust brand culture isn't a bad thing. In fact, it's one of several valuable and viable approaches.

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