How Homebase's content strategy is driving stronger customer engagement

Taking a 'scorched earth' strategy is expensive, time consuming and challenging for retailers aiming to boost customer engagement and ecommerce. There are tools that can be integrated for fast return-on-investement.

The mobile shift is now for companies, software developers

We're long past the point where companies and software developers are in the middle of a shift to a mobile-only mindset. We’re already there and any company not thinking the same way at the moment is in danger of losing their customers to others who already possess the mobile mentality.

ICX Symposium: The future of customer experience is coming fast

With the Interactive Customer Experience Association set to host 'Inflection Point: The Future Tech of Customer Experience,' aimed at getting B2C brands ready for the future of customer engagement tech, we talked to the Association's executive director about what to expect.

Jet jettisons membership fee citing bigger than expected sales drops membership fee just as initial free three-month subscription time frame comes to a close.

Why technology collaboration, integration are key for online retail success

There's robust growth predicted for the holiday online retail season but capitalizing isn't a sure thing. An expert offers up insight on what retailers need to do to attain success.

5 'don’ts' and 1 ‘do’ for making the customer experience rich and robust

Simple, common sense strategies in communicating with shoppers can prove rewarding for businesses and consumers.

Brace yourselves: EMV is here

The liability shift hits Oct. 1, but there's still a lot of work to be done to get consumers and merchants ready for a new payments environment.

From baby shoes to custom shoes in supply chain reliability

Our version of the supply chain today has become much more complex. Along with this complexity, the role of supply chain management (SCM) has increased in importance.

Pop-ups: From temporary to trendsetting.

Brands are using pop-ups to create eye-catching and exclusive encounters that shake up their customers’ routines and create buzz.

3 email tasks to tackle before big holiday shopping season hits

With just a week or so to go before consumers start holiday shopping in earnest, retailers need to make sure these email marketing loose ends are tied up

Will the future of retail be place, purple fairy dust or prime?

The battle for core customers is heating up on many fronts

Creating a personal experience: First steps and the best steps

Experts offer up insight on what to do first in the personalization strategy and how to get started with some simple steps.

The next era of retail disruption: Experience

Retailers must embrace the latest disruption in retail, the experience, in order to keep up with ever-growing consumer expectations — and technologies such as digital signage will play a key role in doing so.

Online personal touch can prove as elusive as finding boat sneakers in the fall

The personal experience can be missing at even the most tenured ecommerce retailers as a search for white sneakers reveals.

Creating a personal experience: Misconceptions, why data is a critical element

The good news is that technology is making it an easier and more affordable strategy, but retailers need to have the right data. They can’t afford to push the strategy off to the sidelines.

Securing the retail experience: Tips to avoid the disastrous data breach

Shoppers love convenience, but as one security expert relates, convenience should never be viewed as more important than data and transaction security.

Discover the key to creating a 1-to-1 customer experience

Attaining the holy grail in customer service is extremely challenging but doable. One viable approach is using a recommender system.

Kate Spade redefines the retail store associate role in a very thoughtful approach

Fashion retailers' new job titles and job requirements reflect how deeply it believes everyone at Kate Spade is a brand ambassador.

Consumers want convenient, flexible, and simple ways to pay

Retailers who make the purchase process slow, arduous and inconvenient aren't going to score big with consumers in the near future.

Costco loses court round in Tiffany ring legal battle

Wholesale retailer under scrutiny for Tiffany ring allegations and Tiffany gets green light from judge to pursue damages.

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