Back-to-School: Generational needs, budget-conscious shoppers present retail challenges

Shoppers are investing in electronic gadgets and keeping an eye on the school spending budget this year.

Back to School: Shoppers will make more trips, spend more and seek out the best price

Survey reveals traditional items being replaced on shopping lists, and students are even buying their own supplies these days.

No surprise: Gallup finds mobile wallets low priority for consumers

Just 13 percent of more than 17,000 consumers surveyed have a digital wallet on their smartphone.

Amazon earnings reveal big sales, accomplishments across business lines

Amazon had a good second quarter, and leaders said it proved once again the retailer’s motto of great prices, shopping convenience and putting the customer first is reaping big rewards.

Back to School: How one NY retailer is approaching the business season

In this fourth installment of the 10-part Back-to-School series the focus is on a NY clothing retailer undertaking new strategies to boost loyalty and revamp its perceived brand.

Back to School: Sales to dip nearly 10% despite other economy gains

Despite positive economic moves in the housing and job markets, the retail back-to-school sales season won't be as robust as last year. Overall, however, spending has been on a steady and healthy progression.

How 'informed' employees will make your restaurant more money

Developing a culture of learning is a 365-day commitment that will motivate staff and have a significant impact on the bottom line if retailers put in the time and effort.

The clash of a crying toddler and the customer dining experience

Sometimes ensuring a good customer experience requires taking a deep breath and strategy.

Facebook 'buy' button ignites debate regarding consumer adoption

Facebook is adding a ‘buy’ button so its zillions of users can shop as they socialize and the move has industry watchers buzzing.

Mobile online retail payments in focus

Total mobile online retail payments are expected to grow from $75.8 billion to $217.4 billion at a 23 percent compounded annual growth rate between 2014 and 2019, according to Javelin's Mobile Online Retail Payments Forecast.

How to avoid potential handcuffs lurking in the credit card transaction

Plastic holders can make purchases easier, faster, and usually in greater quantities than they would if they were paying with paper. This makes transacting credit cards for sales a necessary evil.

Amazon bested Black Friday in Prime Day sales event

Amazon’s Prime Day sales promotion was already beating the mega online retailer’s 2014 Black Friday order rate by late afternoon Wednesday, with eight hours remaining in the deal event.

Wal-Mart aims to beat Amazon with big sale, shipping incentive

Just one week after Amazon announced a big retail sales push with its ‘Prime Day’ event happening Wednesday, mega competitor Wal-Mart announces its response: an online sale that promises to beat Amazon.

ICXSummit15: From scavenger hunt to Skydeck, the highlight reel

From an Under Armour installation that tests athletic ability to a Warby Parker photo booth experience, interactive customer experience was the order of the day at the inaugural Interactive Customer Experience Summit, held June 28-30 at the Sofitel Chicago Water Tower.

How digital signage is leading retail's 'Internet of Things'

The Internet of Everything has changed the retail landscape when it comes to the customer experience; one of the principal endpoint solutions being utilized across that landscape is digital signage.

Back to School: 8 tips for enhancing mobile customer experience

In Part 2 of our Back-to-School series, an expert offers tips on enticing the mobile shopper and ensuring the mobile retail experience is rewarding for the consumer.

A customer experience can have a shelf life of forever so make it good

Just as a great experience can boost business, a horrid customer experience can hurt the bottom line. What message would you send in the latter situation?

Back to School: Not too early to start planning as new trends factor into strategy

In this first part of a 10-part series on back-to-school retail strategies experts offer up insight on new trends and why you need to start planning for the school shopping season right now.

3 ways to prep for the ban on trans fats

Food retailers can prepare for the ban by taking a few necessary steps.

Restaurant taps mobile tech to boost consumer experience, save money and hone marketing

Tablets and a business intelligence service is helping a restaurant chain to not only foster more efficient customer point of sales it’s helping gleam valuable data to drive greater engagement.

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