Amazon opening second fulfillment center in Joliet

As part of its drive to speed product delivery Amazon is opening its second fulfillment center in Joliet, Illinois. The center will create 2,000 full-time jobs.

McDonald's strives to boost customer experience, all the way down to the bun

McDonald's is tweaking menu offerings and revamping service to make the customer happier, and the effort involves everything from longer toasted buns to the all-day breakfast menu to new ways to order. The collective quest is to advance ahead of...

Digital marketing spend to jump big by 2020

A new Juniper Research study predicts spend on digital retail marketing will double by 2020, hitting $362 billion. Spend hit $174 billion last year, according to an announcement. Bluetooth beacon deployments will be a prime driver, as retailers tap the...

CVS Pharmacy moves to shred paper receipts with digital experience

CVS consumers won't be stuffing 20-inch cash register receipts into wallets for much longer as the retailer is moving to replace the traditional check-out transaction record with a digital approach. The digital strategy, slated to start early next month, will...

Retailers can now hire on college-trained VR professionals

Illustrating the accelerating interest in virtual reality technology, the University of Arkansas is graduating its first class of VR professionals. The college grads studied in a program created in partnership with InContext Solutions, a VR provider for retailers. "At the...

Lowe's RONA acquisition is a growth strategy move

Lowe's $2.4 billion acquisition of RONA, one of Canada's biggest home improvement retailers, is a growth strategy move, which will give Lowe's 529 store locations in the country. The deal, which finalized last week, will drive greater revenue and profit...

Survey: It's time to get personal with loyalty programs

Middle class consumers are expecting more than the traditional retail loyalty program and a personal touch to loyalty strategies can prove lucrative, according to new research. A Collinson Group survey reveals longstanding loyalty programs are proving less engaging and financial...

Apple's Union Square store is anything but square when it comes to design

It took two years but Apple's newly designed Union Square store in San Francisco is open for business and reflects the long-admired Apple design and flair. The open areas, wide glass doors and color scheme are exactly what Apple fans...

Sports Authority hits final leg in going-out-of-business journey

Tomorrow will likely be launch day for going-out-of-business sale at Sports Authority as the sportswear retailer will soon begin shuttering all of its stores. It's been three months since the company filed for bankruptcy protection but media reports reveal the...

Overtime pay impact will be a negative one, claim industry watchers

Analysts expect the new overtime pay rules to hit the retail industry hard, and some retailers will be hit harder than others. The worst hit will be retailers with a big number of small stores in low-cost markets as employee pay expectations will now be the same as in bigger and active locations, according to a CNBC report.

Chinese consumers to get more options with Samsung Pay, Alipay deal

Samsung Electronics has announced an agreement with Alibaba in China that will enable Samsung Pay users in the country to make payments directly from their Alipay accounts without the need of using a separate app for such transactions. Alipay, which...

Gap pulls Old Navy from Japan due to sales dip, consumer disinterest

There will be no 'flip-flop' day happening in Japan this year as Gap is pulling its Old Navy brand out of Japan, shuttering over 50 stores due to declining sales and consumer disinterest. A Bloomberg report states the move is...

Saks Fifth Avenue opens revamped Houston store

Saks Fifth Avenue's Houston location is bigger than the first store established in the city, and gives greater focus on beauty and fragrance products. The store's relocation in The Galleria in Houston was designed in partnership with CBX and boasts...

American consumers wary when it comes to online activity, reveals federal study

Consumers are clearly a bit more than worried when it comes to online activity, citing privacy infractions and security concerns. A new National Telecommunication and Information Administration (NTIA) analysis reveals nearly half, 45 percent, of American consumers are avoiding certain...

Consumers spent $30B on moms this year

Mother's Day proved to be a $30.3 billion spend day for retailers with the consumer averaging $124 on gifts. The most generous shoppers live in Texas, according to a Finder.com report, spending an average of $248, followed by New Yorkers...

JetBlue, Alaska Airlines score big in customer satisfaction

When it comes to airline customer service JetBlue and Alaska are at the top of the list. The latest annual J.D. Power customer service satisfaction survey of North American carriers reveals JetBlue and Alaska Airlines as attaining the highest rankings,...

Myer expands deputy CEO role to include chief customer officer

There are two newly created leadership roles at Myer. The department store retailer has named Daniel Bracken, who serves as deputy CEO and managing director of merchandising and marketing, as its first chief merchandising and customer officer.

Coca-Cola taps sales VP for retail marketing role

There's a bit of a leadership shuffle taking place within Coca-Cola as the company is naming a new retail marketing head. Diane Wallace is now vice president of ,retail marketing, North America, after serving as vice president and general manager...

Kroger aims to hire 14K more employees

In what has to be one of the largest hiring efforts by a grocery chain, The Kroger Co. will hold open job interviews nationwide Saturday to fill 14,000 jobs. The hiring event will be taking place at every Kroger location from 10 a.m.

Walmart cuts shipping price, piloting new delivery approach

Walmart wants to make product delivery more efficient and cheaper and is piloting a new approach that involves both goals. The mega retailer is considering cutting off $1 off its $49 annual shipping fee and aiming to cut its three-day...

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