O say does that star-spangled banner yet... pay: Patriotism pays off for Iconic brands

Values are a way consumers define what they expect from a brand. Meet or exceed those expectations and you have a differentiated brand, engaged customers and increased sales.

NRF to Congress: It's time to repeal, reform federal healthcare law

The National Retail Federation is calling on Congress to take action following the Supreme Court ruling upholding the controversial Affordable Care Act.

Sysco steps away from US Foods acquisition following federal court injunction

Sysco Corp. won't be appealing a federal court ruling against its planned $3.5 billion acquisition of US Foods and will be going back to the drawing board to determine other venues for expanding its food distribution business.

July 4 holiday consumer spend reflects healthy growth spurt

Consumers will spend more on July 4 food celebrations this year than they did last year, with total spend on food items expected to hit $6.6 billion.

Shoplifting, employee theft top reasons for $44B retail loss in 2014

Shoplifting is the key activity spurring retail loss and resulted in a fraud cost of $44 billion in 2014. The good news is the amount of loss is declining.

Consumer spend enjoys growth spurt due to lower gas prices, job market stability

Here is some good news as the last full week of June arrives and the big summer retail holiday weekend, July 4, looms ahead: consumers spent more money in May than they have in a long time.

Target chief merchant stepping down

Mega retailer Target is striving to get back on track in the ever competitive marketplace and undergoing its second huge leadership change within the past year.

Women’s clothing retailer lululemon recalling elastic draw cords

Lululemon, which sells high-end women’s clothing, is being directed by the Consumer Product Safety Commission to replace the elastic drawstring used in over 300,000 tops due to potential eye and face injuries.

Webinar download available: 'How to Deliver a Stellar Site Search Experience'

Site search is one of the most critical methods of product discovery on ecommerce sites and is the focus of a webinar that's now available to readers.

Confederate flag sales flying strong for at least one retailer

Not every retailer is pulling Confederate products off the shelves in the wake of the murders in Charleston, South Carolina and push to retire flags.

Retailers lower the boom on Confederate merchandise online and offline

There is a bit of a civil war brewing in the retail sector over the push to pull Confederate Army products off shelves in light of a movement to retire the Confederate flag and Confederate military items to the history books.

Registration open: 'When Seconds Count - Ensuring Retail Business Continuity'

RetailCustomerExperience.com is joining forces with Sierra Wireless to offer a free webinar, “When Seconds Count - Ensuring Retail Business Continuity."

Alibaba going mobile to reach consumers no matter where they're shopping

A new shopping and dining service, called Koubei, promises to speed up online retail delivery services for China’s biggest ecommerce player.

Instacart expands personal delivery into Miami communities

Grocery patrons in northeast Miami-Dade county will now have another food shopping option given Instacart expanding its delivery operations, according to a Miami Herald report.

Pepper robot boasts record sales, may be the retail assistant of the future

Retail assistant of the future flies off sales shelves

Amazon revamps rating process to make reviews more valuable

The world’s biggest etailer hopes to make product reviews more valuable, and more trustworthy, for consumers by revamping and re-weighing actual reviews.

Why upscale, newer brands can escape negative Groupon effect

Some experts caution that restaurant brands may come across as desperate when they offer daily deals, but a new study from the University of Maryland's Robert H. Smith School of Business reveals certain types of venues can escape potential damage to their reputations.

'Living Services' promises to radically change retailer-consumer interaction

There’s a tsunami of change coming toward the retail business environment and interaction with the customer that may turn today’s approaches and strategies in completely new directions, impacting everything from store design to communication with consumers.

Gap store closing may spur new customer experience for brand fans and Old Navy, Banana Republic shoppers

Retail giant Gap Inc. may be closing down 175 North America stores and laying off about 250 workers but there may be a huge silver lining for another brand within the conglomerate.

Drone delivery scheduled for take off in just one year

Drones in retail delivery could be a reality within the next year as the Federal Aviation Administration is finalizing rules regarding unmanned drone operations by businesses.

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