NRF: JDA intros customer engagement cloud solution

Jan. 14, 2013

JDA Software Group today announced the release of JDA Customer Engagement Cloud, a single solution addressing omnichannel commerce and optimization logic in real time.

The solution is designed to help retailers deliver goods to customers, and also align real-time supply processes and inventory to intelligently source those goods. JDA Cloud Services offers retailers:

  • Rapid deployment
  • Faster time to value
  • Improved cost structure
  • Timely software upgrades
  • Risk mitigation
  • Solution confidence and technical peace of mind

"The retail industry is at a critical juncture in its history. Consumers today — empowered with mobile technology — have instant access to information that shapes what they buy, when and where they buy it, and at what price," said Hamish Brewer, CEO of JDA Software. "These connected consumers determine which retail enterprises succeed and which fail. With JDA Customer Engagement Cloud we have developed a comprehensive approach to address this challenge now, helping retailers to avoid becoming a victim in this rapidly changing retail environment."

Read more about multichannel retailing

Topics: Omnichannel / Multichannel , Technology

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