Wegmans, Trader Joe's, Publix, Costco, Sprouts top Consumer Reports supermarket ratings

 
March 26, 2014

In Consumer Reports' latest survey, Wegmans, Trader Joe's, Publix, Costco and Sprouts earned the highest scores overall among 55 of the nation's major grocery stores. Walmart, America's largest grocer, landed at the bottom of the ratings, based on a survey of 27,208 subscribers.

The report, which includes the entire ratings of grocery stores and tips for saving time and money at the supermarket, is available in the May issue of Consumer Reports.

Consumer Reports survey, which reflects 48,076 shopping visits, reveals reader satisfaction with service. While most respondents said they were quite satisfied overall, more than half had at least one complaint about their current store. Almost one-third of respondents cited two or more problems. However, no chain tried their customers' patience more than Walmart Supercenter.

The biggest gripe overall: Not enough open checkouts (cited by 19 percent of shoppers), followed by congested aisles, out-of-stock advertised specials, and lack of choice. Walmart shoppers surveyed were especially irritated by too few open checkouts, out-of-stock basic items, and spotty price labeling.

Store choice matters because Americans are heavily invested in their supermarkets. One-third of subscribers surveyed told Consumer Reports they had quit shopping at a nearby grocery store in the past year, mostly because of high prices, but also because of long waits, inadequate selection, or poor food quality. Fifty-eight percent of respondents gave a store the boot because of prices, compared with 43 percent in 2011.


Topics: Consumer Behavior , Customer Experience , Supermarkets & Grocery Stores


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