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What's Really Good About HomeGoods
	Do you find yourself regularly going to HomeGoods? Just to see what's there? You're not alone; the fans of HomeGoods are numerous and extremely enthusiastic in their loyalty. HG fans are drawn almost magically to their local HomeGoods each week for …
April Quote
	What your customers experience in the store is who you are to them. Their experience becomes the story they share with their friends and colleagues (your future customers). That story is your brand's best ambassador. Cultivate it well.
Opinion: Michelle Obama is saving retail
BNET blogger Lydia Dishman spells out the many ways the fashion-savvy First Lady is boosting the bottom lines of apparel retailers and brands. She starts with a J. Crew cardigan Mrs. Obama wore to meet with British Prime Minister Gordon Brown in …
NRF: Tesco CEO Sir Terry Leahy's 10 lessons for success
	NEW YORK â€• Sir Terry Leahy is one of the most respected people in the retail world. Knighted in 2002, he started his career stocking the shelves at Tesco, gradually working his way up to his current post as CEO, which he has held …
NRF CEO Mullin: Retailers demonstrating 'courage to lead'
	NEW YORK - National Retail Federation president Tracy Mullin accentuated the positive this morning in the opening moments of the 99th annual NRF Convention & Expo. In a passionate motivational moment, she celebrated the retailers that have …
Report: Loyalty to nationally advertised brands is falling
Loyalty to nationally advertised brands has been falling over the past two years. Decision Analyst's "Anatomy of the Recession" report, based on a survey of 15,384 U.S. grocery shoppers, indicates that consumers are modifying their shopping patterns …
The 5 biggest retail customer experience stories of 2009
	If there was anybody more nervous than shoppers this year, it was retailers. The industry had just gone through a devastating holiday season — "we've all just lived through it," said outgoing Walmart CEO H. Lee Scott, Jr. at the 2009 NRF show …
Study: Christmas shoppers trust social networking for gift inspiration
More than a quarter of consumers highly value their friends' recommendations via social networking sites when shopping for Christmas gifts, according to a survey of 393 U.K. Christmas shoppers conducted by Empathica, a provider of customer …
Study: Promotional bundles devalue products, reduce long-term profit
The best things in life aren't free, especially for companies trying to lure customers by offering sweet deals on two complementary products. Marketers traditionally have relied heavily in their sales promotions on free and reduced offers for …
How consumers killed customer service
	A recent Brandweek article titled "Retail Customer Service Stinks" reported that the service received by shoppers in more than 1,000 retail interactions in the study rated 48.2 out of a possible 100 points — a flunking grade. The study …

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	Retail Customer Experience Executive Summit August 13-14, 2013 \| San Diego
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