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Unbendable Customer Experience Rule #1
Unbendable Customer Experience Rule #1: Regardless of how much you spend to support it, your brand is still no better than how your customers experience it …
August 10, 2010 - Mike Wittenstein
What's Really Good About HomeGoods
Do you find yourself regularly going to HomeGoods? Just to see what's there? You're not alone; the fans of HomeGoods are numerous and extremely enthusiastic in their loyalty. HG fans are drawn almost …
April 11, 2010 - Annamaria Turano
April Quote
What your customers experience in the store is who you are to them. Their experience becomes the story they share with their friends and colleagues (your future customers). That story is your brand's …
April 11, 2010 - Mike Wittenstein
Opinion: Michelle Obama is saving retail
BNET blogger Lydia Dishman spells out the many ways the fashion-savvy First Lady is boosting the bottom lines of apparel retailers and brands. She starts with a J. Crew cardigan Mrs. Obama wore to …
February 9, 2010
NRF: Tesco CEO Sir Terry Leahy's 10 lessons for success
NEW YORK â€• Sir Terry Leahy is one of the most respected people in the retail world. Knighted in 2002, he started his career stocking the shelves at Tesco, gradually working his way …
January 12, 2010
NRF CEO Mullin: Retailers demonstrating 'courage to lead'
NEW YORK - National Retail Federation president Tracy Mullin accentuated the positive this morning in the opening moments of the 99th annual NRF Convention & Expo. In a passionate motivational …
January 10, 2010
Report: Loyalty to nationally advertised brands is falling
Loyalty to nationally advertised brands has been falling over the past two years. Decision Analyst's "Anatomy of the Recession" report, based on a survey of 15,384 U.S. grocery shoppers, indicates …
December 28, 2009
The 5 biggest retail customer experience stories of 2009
If there was anybody more nervous than shoppers this year, it was retailers. The industry had just gone through a devastating holiday season — "we've all just lived through it," said outgoing …
December 21, 2009
Study: Christmas shoppers trust social networking for gift inspiration
More than a quarter of consumers highly value their friends' recommendations via social networking sites when shopping for Christmas gifts, according to a survey of 393 U.K. Christmas shoppers …
December 21, 2009
NRF survey: Most consumers are less than halfway done with holiday shopping
Though the Christmas countdown is in its final stages, it seems shoppers still have plenty of shopping left to do. According to NRF's 2009 Holiday Consumer Intentions and Actions Survey, conducted by …
December 16, 2009

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