Features, News & Blogs
Pricer, a provider of electronic shelf labels (ESL) for retailers, has launched SmartTAG, its new generation of ESL products. Pricer's SmartTAGs enable retailers to add more information to labels including one-off promotional messages, stock …
How to keep pace in the loyalty marathonBy Chris Luo, VP of Marketing at FiveStars I recently ran my first half marathon, and as I reflected on the experience, I realized that the mindset needed for successful marathon running is very similar to the mindset you need to launch a successful …
Two years after conquering Jeopardy, IBM's Watson is setting its sights on customer engagement. IBM today unveiled its IBM Watson Engagement Advisor, a cognitive computing assistant that learns, adapts and understands a company's data, empowering …
During this week's Momentum 2013 conference in Las Vegas, Manhattan Associates announced the release of its Store Inventory Fulfillment solution, which it says transforms store locations into efficient omnichannel fulfillment centers. Store …
The Hellman's mayonnaise brand took an innovative approach to product awareness with its recent high-tech supermarket campaign in Brazil — one that resulted in almost a 70 percent increase in sales, springwise.com reported. The company …
Pricing: Innovation vs. enhancementInnovations premiums are huge. Early adopters often pay 3 to 4 times the price the mass market does. But what about product improvements? Do they carry the same premium? That's the question we'll be answering today. A couple of definitions will help …
The Customer Experience Professionals Association (CXPA), an international non-profit organization, announced that it will launch a Certification Program for customer experience professionals in 2013. The announcement was made in conjunction with …
Contingent Network Services announced recently its completion of a strategic IT project to deploy new in-store technology to Finish Line stores. The retailer of athletic shoes, apparel and accessories has reinvented its in-store shopping experience …
Retail reboot: The changing face of retail worldwideThis article was written by retail educator Dr. Chris Petersen, who will be leading a session at this year's Retail Customer Experience Executive Summit. You can get up-close access to Chris and all of our educators in this intense day-and-a-half …
Following a report on CBS 11 in Dallas (and subsequent reporting through other websites) that Nordstrom was tracking shoppers' activity via smartphone data, the company announced that it has ended its trial of the service. The retailer insisted that …
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