Features, News & Blogs
Why in-queue merchandising matters (infographic)By Perry Kuklin, Lavi Industries In-queue merchandising is, essentially, a waiting line comprised of stanchions, racks, baskets, signage and other accessories designed to create displays that present products for sale. Besides the physical products, …
Marketplace momentum from emerging partnerships focused on vertical markets and enterprise opportunities highlight a strong Q1 and continuing 2014 outlook for shopper engagement technology firm ComQi, according to an announcement from the company. …
A retailer's customer experience checklistBy Eric Feinberg Senior director of product strategy for ForeSee Merchandise? Check. Customers? Check. Customer-centric strategies? Now that's an item that's a little bit trickier to address. Although they may be harder to tick off in a simple box, …
Bang & Olufsen has unveiled its first newly redesigned store concept in North America at the new Madison Avenue showroom in New York. According to the company, the new store design is significant as it presents "a breakthrough retail concept …
Retail lessons for today, learned from PBS' Mr. SelfridgeBy Joe Cecere President and Chief Creative Officer of Little It turns out that what was true 100 years ago in retail is still true today. Don't believe it? Check out Masterpiece Classic's Mr. Selfridge, which returned to PBS on Sunday, March 30 for …
What are you looking for: The cure or the story?Seth Godin is one of the most prolific writers and users of social media on this planet. He also writes very catchy headlines, like this one that caught my eye: "The cure or the story?" Turns out that Godin was able to describe the situational …
Creating a differentiated experience that customers actually enjoyBy Dr. Gary Edwards Typically, whenever someone starts talking about the best ways to create a differentiated customer experience, the things they list are not distinct from their competitors in the least. Instead, they are common practices that …
PGA TOUR Superstore has announced three new store openings in 2014 and a growth strategy that will more than double its current retail footprint, adding one million square feet of new golf retail space over the next five years. As part of its growth …
On Tuesday, April 8, Retail Customer Experience will host a live webinar entitled "Cash In On Hiring Tax Credits." The webinar, sponsored by PeopleMatter, will begin at 1 p.m. EDT. Executives from PeopleMatter and TaxBreak will discuss the basics of …
Do you ever get the feeling that some business' customer service goal is the keep the customer from coming back? Sometimes, it is an employee's lousy attitude that makes you feel unwelcome and unwanted. Or perhaps it is some other type of poor …
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