Features, News & Blogs
Four customer experience management predictions for 2012Customer experience management is going to undergo some serious changes in the coming months, thanks to mobile technology and social media. And I can make a pretty good guess as to what the most important changes will be. I realize I'm a month …
JCPenney: A new, well-reasoned approach to retailingCEO Ron Johnson rolled out a new plan for JCPenney that includes: Updating its stores Focusing on brands that "can't be found elsewhere" Reducing its prices by 40 percent or more on all merchandise These are bold moves. Will they succeed? The simple …
Life (and Honda) moves pretty fastMatthew Broderick gave us a time-out during the Super Bowl, and for a middle-aged, recession-weary public, the timing couldn't have been better. Broderick, if you haven't heard, is reviving Ferris Bueller, the school-cutting, life-loving teen of the …
Four tips for exceeding your customer's expectationsWhen we exceed a customer's expectation he/she is more likely to make a purchase, become a repeat customer, and tell others about their great experience in our store/business. The challenge is that every customer is unique. What one person sees as …
Low prices and drug shortages"Essentially all of the drug shortages that occur in the U.S. arise in the generics market, where profitability is fairly low," Greg Conko, of the Competitive Enterprise Institute in Washington, said by email in response to a request for comment …
Why you should trust your hunchesMy favorite Peanuts character, Charlie Brown, is on the pitcher's mound psyching himself up: "It's the last of the ninth. The bases are loaded. there are two outs, and the count is three and two on the batter. If I get him out, we win!" At this …
My rich best friend, AppleApple Inc. posted its largest quarterly profit ever on Jan. 24. So good, in fact, that it places the iPhone maker among an elite group populated by very few, including oil companies. Hearing the news, I suddenly wondered if Apple's super-rich status …
The one and only question facing SearsAmid the sounds of tearing gift wrap and popping champagne corks, ailing giant Sears Holdings Corp. announced over the holidays its intent to close as many as 120 stores. This of course, came as little surprise to the industry that has witnessed the …
So you aren't Johnny Depp ...Do you lack the dazzle of Angelina Jolie's lagoon-blue eyes or the regal command of Meryl Streep's screen poise? Come up short on George Clooney's suave or Daniel Craig's rippling abs? Well, you don't have to rate first billing to be billing first …
What are your 2012 retail resolutions?I know how busy you have likely been for the last few weeks, so I've taken the liberty of putting together some potential resolutions for you and your team in 2012. This is a fairly extensive list, and you're probably already very good at most of …
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