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Good selling is good service; Good service is good selling
Sales and service are not separate functions. They are two sides of the same coin.February 9, 2012
 | Customer experience management is going to undergo some serious changes in the coming months, thanks to mobile technology and social media. And I can make a pretty good guess as to what the most important changes will be. I realize I'm a month … |
 | CEO Ron Johnson rolled out a new plan for JCPenney that includes: Updating its stores Focusing on brands that "can't be found elsewhere" Reducing its prices by 40 percent or more on all merchandise These are bold moves. Will they succeed? The simple … |
 | Matthew Broderick gave us a time-out during the Super Bowl, and for a middle-aged, recession-weary public, the timing couldn't have been better. Broderick, if you haven't heard, is reviving Ferris Bueller, the school-cutting, life-loving teen of the … |
 | When we exceed a customer's expectation he/she is more likely to make a purchase, become a repeat customer, and tell others about their great experience in our store/business. The challenge is that every customer is unique. What one person sees as … |
| "Essentially all of the drug shortages that occur in the U.S. arise in the generics market, where profitability is fairly low," Greg Conko, of the Competitive Enterprise Institute in Washington, said by email in response to a request for comment … |
 | My favorite Peanuts character, Charlie Brown, is on the pitcher's mound psyching himself up: "It's the last of the ninth. The bases are loaded. there are two outs, and the count is three and two on the batter. If I get him out, we win!" At this … |
| Apple Inc. posted its largest quarterly profit ever on Jan. 24. So good, in fact, that it places the iPhone maker among an elite group populated by very few, including oil companies. Hearing the news, I suddenly wondered if Apple's super-rich status … |
 | Amid the sounds of tearing gift wrap and popping champagne corks, ailing giant Sears Holdings Corp. announced over the holidays its intent to close as many as 120 stores. This of course, came as little surprise to the industry that has witnessed the … |
| Do you lack the dazzle of Angelina Jolie's lagoon-blue eyes or the regal command of Meryl Streep's screen poise? Come up short on George Clooney's suave or Daniel Craig's rippling abs? Well, you don't have to rate first billing to be billing first … |
| I know how busy you have likely been for the last few weeks, so I've taken the liberty of putting together some potential resolutions for you and your team in 2012. This is a fairly extensive list, and you're probably already very good at most of … |
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Digital Signage: Your Guide to Digital Out-of-Home Media
Savvy advertisers now see digital signage and digital out-of-home advertising as part of their marketing mix. This new media is taking on traditional media and setting new standards for the …Type: BrochureSponsored by: Digital Screenmedia Association -
Four Strategies for Kiosk Application Design
For a successful kiosk deployment, it's important that the application design be intuitive and easy to use. A kiosk application that is too complicated or inconsistent will drive customers away …Type: White PaperSponsored by: Olea Kiosks Inc. -
The Best $1,000 a Retailer Can Spend
Mini-kiosks are versatile, multi-tasking devices that can be used by customers and store personnel to make the shopping experience less frustrating, more efficient and more enjoyable.Type: White PaperSponsored by: AML -
Top 100 Retail Movers & Shakers: 2010
Discover the companies, people, issues and trends that are shaping the future of retail. Are you on the list?Type: GuideSponsored by: Motorola, Inc. -
Opportunities emerge for self-service in retail and hospitality
Two new customer surveys show that demand is growing for more self-service in retail and hospitality.Type: White PaperSponsored by: NCR Retail
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