 | Nom nom nom. One does not have to live in Cincinnati to be familiar with one of its greatest brands, Graeter's Ice Cream. The rich, chocolate-chunky treat has earned a national following, including major media coverage, due entirely to its quality … |
 | The 2011 American Express Global Customer Service Barometer finds that 70% of American consumers are willing to spend an average of 13% more with companies they believe provide excellent customer service. 13%! That's up almost 50% over last year … |
 | According to Dow Jones newswire today, PetSmart Inc. raised its third-quarter and full-year guidance, citing better-than-expected same-store sales growth. PetSmart has been reporting steady profit growth for over a year now, lately driven by demand … |
 | Any brand that becomes good does so, in part, because it knows how to learn. Any brand that becomes great has developed the ability to keep on learning. Apple is no exception. Within 30 minutes of opening its first store in Tyson's Corner, Apple … |
| Fromagination has a passion for artisan cheese and perfect companions. Named a 2011 Outstanding Retailer by the National Association for the Specialty Food Trade, I was naturally curious (and hungry) to visit their shop in Madison, WI, and uncover … |
| In today's New York Times, Nick Bilton writes about fake Apple stores selling real Apple products popping up. He notes that the "store design and employees are clearly out of character." Of course! it's impossible to copy experiences because the … |
| Charming Charlie is becoming the darling of shopping malls as it expands the number of store units nationwide. The secret of Charming Charlie's success is its focus on delivering value to its customers. Value isn't just low prices – although … |
| The most recent 2011 Store Openings list (a list obtained from credible published sources available to the general public, updated 3/24/11) reveals that store unit expansion is aligned to consumer desire for better pricing and better quality of life … |
 | This week, a very strange service is coming out of beta, a service that is taking on entertainment giants like Netflix and redbox with a business model that Rube Goldberg would approve of. Companies like Netflix and Amazon have a negotiated 28-day … |
| I'm not a big fan of traditional loyalty programs although I do belong to multiple grocery and drugstore programs. And that's exactly why I'm not a fan. If they really tried to keep me loyal I would only have only one card. Most loyalty programs are … |
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Top 100 Retail Movers & Shakers: 2010
Discover the companies, people, issues and trends that are shaping the future of retail. Are you on the list?Type: GuideSponsored by: Motorola, Inc. -
Retail digital signage: Rogers Wireless
Canadian communications conglomerate Rogers Communications wanted an in-store medium that acted as an extension of its sales force in its Rogers Wireless chain locations. The company partnered with …Type: Case StudySponsored by: ADFLOW Networks -
Pfaltzgraff Company retail kiosk
Livewire implemented a hybrid online kiosk application that leveraged Pfaltzgraff's existing e-commerce Web site to provide virtual inventory ordering capability to customers and salespeople in the …Type: Case StudySponsored by: Livewire -
Office Solution Provider Integrates Digital Signage Into New Business Centers
Office-solutions provider Grand & Toy worked with ADFLOW Networks to deploy a digital signage network as part of its rebranding strategy.Type: Case StudySponsored by: ADFLOW Networks -
2011 Retail Customer Experience Top 100
Discover the companies, issues and trend that are impacting retail in 2011.Type: GuideSponsored by: Motorola, Inc.
