RetailCustomerExperience.com

Features, News & Blogs

How iPads are Going to Change the Face of Retail
As retailers start to adopt tablet computers--like Apple's new iPad--they are going to quickly find out that they can improve the retail customer experience at the same time they lower their …
August 10, 2010 - Mike Wittenstein
Is Technology Just Ahead--Or Is Retailing Behind?
I went to NRF last month. The quantity and quality of new technologies and ideas was stunning. I asked dozens of sales directors, marketing leaders, and retailers roaming the aisles at the Javitz …
March 1, 2010 - Mike Wittenstein
Opinion: Why customer satisfaction surveys don't work
Your customers are irrational. You may think you already knew that, but — as recent research suggests — it's true. In fact, we're all irrational. By that I mean that we all perceive the …
July 28, 2009
Complimentary passes offered for KioskCom, The Digital Signage Show
TRUMBULL, Conn. — JD Events, the company behind KioskCom Self Service Expo and The Digital Signage Show, announced that it will provide qualified end-users with free full access to the shows …
March 10, 2009
Opinionmeter offers guide to retail survey kiosks
SAN LEANDRO, Calif. — Opinionmeter International, developer of an award-winning customer satisfaction feedback system, recently sponsored the publication of "Gain Valuable Information at the …
January 4, 2009
Retailers get hands-on with new tech
NEW YORK — KioskCom and the co-located Digital Signage Show made their second appearance in New York City Oct. 15-16, giving retailers a look into current and future applications of digital …
October 20, 2008 - Joseph Grove
NRF, Retail Customer Experience announce pavilion partnership
LOUISVILLE, Ky. — NetWorld Alliance, publisher of Retail Customer Experience magazine and RetailCustomerExperience.com, and the National Retail Federation have announced a partnership to …
October 14, 2008
KioskCom Europe: Lines blur between digital signs, kiosks
PREEDY SOLUTIONS, a glass processor, used its glass expertise to develop a large-scale optical touchscreen. Images were shown using a short-throw projector placed behind the glass. NETKEY announced …
October 8, 2008 - Bill Yackey
Touchscreen survey kiosk enhancement adds multimedia content
SAN LEANDRO, Calif. — With Opinionmeter International's SurveyManager application upgrade, customers can include multimedia content within their survey questions and responses. The …
September 14, 2008
Capturing leads electronically
Faced with the problem of capturing leads manually, General Motors went in search of an electronic solution that would increase the speed and accuracy of lead capture at its events, promote its brand …
September 8, 2008

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Featured White Papers

Top 10 Customer Satisfaction Survey Best Practices
You probably already have a very good idea of what drives customer satisfaction. Customer service professionals can generally create surveys that, on the surface, might closely resemble those created …
Tags: CFI Group USA, LLC, CRM, Retail - General, Survey Kiosks
Type: Research
Sponsored by: CFI Group USA, LLC
Capture Customer Feedback at their Point-of-Experience (Retail)
The key to capturing the best understanding of a consumer's thinking and satisfaction regarding a product or business is to ask them at their point-of-experience – the place of their purchase …
Tags: Customer Experience, Customer Service, Kiosks, Opinionmeter International, Retail, Retail Self-Service, Survey Kiosks
Type: Case Study
Sponsored by: Opinionmeter International
SeePoint to deploy the Personal Skincare e-Valuation kiosks for Neutrogena.
Started more than 70 years ago as a small specialty cosmetic company catering to the film industry, Neutrogena has grown into one of the world's most loved and innovative producers and marketers of …
Tags: Customer Experience, Emerging Technology, Health Care, Healthcare / Hospitals, Kiosk Design, Multifunction Kiosks, Retail, Retail - General, SeePoint Technology, Survey Kiosks
Type: Case Study
Sponsored by: SeePoint Technology

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