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How to build an expert customer service problem resolution approach
An expert approach to customer service requires a well-defined process for problem resolution. Let's look at how to start setting up such a process. 1. Start by actively "harvesting" complaints. Yes …
| Two years after conquering Jeopardy, IBM's Watson is setting its sights on customer engagement. IBM today unveiled its IBM Watson Engagement Advisor, a cognitive computing assistant that learns, adapts and understands a company's data, empowering … | |
| During this week's Momentum 2013 conference in Las Vegas, Manhattan Associates announced the release of its Store Inventory Fulfillment solution, which it says transforms store locations into efficient omnichannel fulfillment centers. Store … | |
| RichRelevance, the company behind personalized online product recommendations for clients including Walmart, Sears and Target, announced it has acquired Avail, a European provider of online merchandising platforms. According to Venture Beat, the … | |
| HighJump Software, a global provider of supply chain management software, announced today that the Florida-based apparel and home merchandise retailer Bealls Inc. has selected its cloud-based warehouse management solution. With the system, Bealls … | |
| Following a report on CBS 11 in Dallas (and subsequent reporting through other websites) that Nordstrom was tracking shoppers' activity via smartphone data, the company announced that it has ended its trial of the service. The retailer insisted that … | |
| Nordstrom is using tracking software to identify how much time shoppers spend in specific departments, according to dfw.cbslocal.com. The technology is being used in 17 Nordstrom and Nordstrom Rack stores nationwide and is what Nordstrom calls an … | |
| The rise of mobile technology in retail has led to a surge of platforms that push targeted, location-based mobile coupons to smartphone-wielding shoppers. A post on fourthsource.com highlights the mobile coupon tech of Retail Mesh: Mobile … | |
 | We achieve what we believe. Sometimes that serves us well, and sometimes that holds us back. Here are some of the myths that create barriers to success in stores and other customer-focused businesses. Myth #1 - I can't make sales goal on slow days … |
 | A few years ago, the role of community manager as we know it today didn't exist. Social media was in its infancy, and as brands joined in they started to see the real value in having 24/7 access to their prospects, customers and partners. This new … |
 | This article was written by retail educator and author Micah Solomon, who will be leading a session at this year's Retail Customer Experience Executive Summit. You can get up-close access to Micah and all of our educators in this intense day-and-a … |
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Live Webinar: Content Analytics: Big Data Conquered, Customer Service Elevated
Content analytics is one of the hottest areas of interest pertaining to big data today. That's not surprising because companies that fully leverage unstructured data possess a true competitive …Type: WebinarSponsored by: IBM Corporation -
How Can You Reduce Your Labor Costs Without Sacrificing Quality Service?
Kronos for Retail helps you improve the cost and efficiencies of your frontline hiring process — allowing you to recruit, select, hire, and retain the best employees. Our employee selection …Type: White PaperSponsored by: Kronos Incorporated -
On Customer Experience
There's certainly nothing new about focusing on the customer experience to differentiate a business. Over the past decades, brands have rocketed to iconic status by doing just that. Think Apple …Type: White PaperSponsored by: Mike Wittenstein -
Phoenix Kiosk Concierge Kiosk Solution
Concierge Kiosk Software Solutions, Enhance and Enrich your Guest’s Experience.Type: Fact SheetSponsored by: Phoenix Kiosk -
Reducing Credit Card Fraud: Three Steps for Successful EMV Implementation
Partnering with vendors can help retailers and restaurant operators increase payment security.Type: White PaperSponsored by: National Service Center
