Features, News & Blogs
What are you looking for: The cure or the story?Seth Godin is one of the most prolific writers and users of social media on this planet. He also writes very catchy headlines, like this one that caught my eye: "The cure or the story?" Turns out that Godin was able to describe the situational …
Creating a differentiated experience that customers actually enjoyBy Dr. Gary Edwards Typically, whenever someone starts talking about the best ways to create a differentiated customer experience, the things they list are not distinct from their competitors in the least. Instead, they are common practices that …
A boutique approach to loyalty, in four stepsWhen it comes to competing against low-priced giants, specialty shops should ignore the specials and focus on the personals. This is among the key findings of a recent report by LoyaltyOne, "Four Ways to Win for Independent Retailers." The study …
Staff drama can have a negative impact on morale, the customer experience, and sales results. Unfortunately, retail is essentially a petri dish for drama. Lots of downtime and working with a small group of people, many the same age and/or sex, can …
Do you ever get the feeling that some business' customer service goal is the keep the customer from coming back? Sometimes, it is an employee's lousy attitude that makes you feel unwelcome and unwanted. Or perhaps it is some other type of poor …
CFI Group, a customer satisfaction measurement and analytics firm, announced it has been awarded Patent No. 8,666,515. According to the company, this patent adds new analytic capabilities to the statistical modeling engine used by the …
A business owner's worst nightmare is learning they've lost their best customer. Many times you don't get closure when a customer quits your business. You don't learn why your customer didn't come back. But what happens when you do know why you lost …
The National Retail Federation today announced it will host its second Virtual Career Fair, designed to connect students and young professionals seeking entry-level careers and internships with leading retailers. Recruiters from companies including …
How to make a better wireless store experienceBy Christopher Krywulak President and CEO, iQmetrix Consumer expectations of wireless carriers continue to rise, in terms of coverage, pricing of devices and plans — and also in terms of the in-store customer experience. The key word in the …
Retail roundtable: What could Radio Shack have done differently?Earlier this month, Radio Shack announced that it would be closing 1,100 locations, thanks in part to a weak holiday sales period. In an investor call, CFO John Feray said the retailer is "over-stored"; according to the company, 90 percent of the …
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Nothing is more memorable than good customer service – except, perhaps for poor customer service. Learn how to motivate and empower your staff to make your customers feel every bit as important as they are.
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CONNECT 2014 Mobile Innovation Summit