Features, News & Blogs
Target is now offering a new online service that it hopes will lure offline customers, according to an article on nydailynews.com. Yesterday, the retailer launched Cartwheel, a platform that offers customers access to deals and discounts via …
The customer experience management firm Ann Michaels & Associates announced the launch of two new services that will be showcased at the National Restaurant Association Show in Chicago this month. The Customer Engagement Console (CEC) is a …
Automated retail could be a mobile payments kickstarterSometimes something so simple, so widely used, can cause consumers to evolve without even noticing. So when it comes to finding a good test case for mobile payment adoption, what's a better example of a small, frequent transaction than a purchase …
Symphony EYC announced the results of a survey that found both Americans and Europeans desire mobile interactions as part of their overall grocery shopping experience. The poll identified the following three key shopping trends, according to …
Retailers have plenty of tech in their arsenal to beef up their approach toward an improved customer experience. But according to an article from ShopSmart, some of that tech could border on creepy in the eyes of the consumer. Smartphone tracking …
Technology startup Synqera, in partnership with Star Micronics, will showcase its retail solution at the Retail Technology Business Expo this week in London. Together the companies will unveil the Synqera Loyalty Printer, an in-store hardware device …
Nordstrom is the nation's favorite fashion retail chain, according to an annual consumer study conducted by Market Force Information. The upscale department store edged out Kohl's, which had ranked first in the three previous studies. This year …
Five fundamentals required for 'ME-tailing' successIt's the "Age of the Consumer." That's not news. The lead articles on retail are chocked full of stories about how consumers are now empowered through their mobile devices and online shopping. Consumers have indeed changed their behaviors, and more …
CQuotient today unveiled its algorithm-based technology that enables retailers to send digital communications to individual customers. By harnessing big data from customer touchpoints, CQuotient creates a predictive portrait for each individual …
Kiosk replaces coupon clipping with convenient deals (Video)Coupons have long been a tool in a retailer's arsenal. They can drive foot traffic, build loyalty and keep merchandise moving. But even in an age of "extreme couponing," shoppers still want convenience — a word not often associated with …
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