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Good selling is good service; Good service is good selling
Sales and service are not separate functions. They are two sides of the same coin.February 9, 2012
 | I was intrigued by an article in the Los Angeles Times entitled "Too Many Choices Can Tax the Brain Research Shows." It said in part, "Americans have come to expect a wide array of choices, and most companies, be they car companies, clothiers or … |
 | When we exceed a customer's expectation he/she is more likely to make a purchase, become a repeat customer, and tell others about their great experience in our store/business. The challenge is that every customer is unique. What one person sees as … |
 | Do you lack the dazzle of Angelina Jolie's lagoon-blue eyes or the regal command of Meryl Streep's screen poise? Come up short on George Clooney's suave or Daniel Craig's rippling abs? Well, you don't have to rate first billing to be billing first … |
| I know how busy you have likely been for the last few weeks, so I've taken the liberty of putting together some potential resolutions for you and your team in 2012. This is a fairly extensive list, and you're probably already very good at most of … |
 | There are many causes for turnover, but the single biggest reason for turnover in retail stores today is the inability of the sales staff to be successful. But what does this mean? Generally, people will choose not to do something they feel they … |
| It's customary to look ahead at the retail trends that will shape 2012 and the buzz, profits and challenges to profitable retailing. Here then are the good, the bad, and the ugly that will keep bricks and mortar retailers from the smallest mom and … |
| The holidays are almost here so I've revised my list of blunt reminders for both staff and owners of specialty retailers. Unless you stop them from happening, they will start a chain of events that will become unmanageable.They are by no means all … |
| We all know that finding and retaining great people is a vital element for any experience-based store or company. What might not be as obvious is how much harder it is to work and succeed in our stores. It's a heck of a lot harder to engage than … |
 | It's no secret that supermarkets spend literally hundreds of millions of dollars on advertising. They spend money on television, radio, print, email, online, mobile, and just about anything else you can think of to broadcast their message and create … |
 | Why are some customer service experiences better than others? Most often it's because the customer service representative confidently guides you through the call by using open and closed questions. What are Open and Closed Questions There are two … |
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Save Money by Hiring People: Let the Work Opportunity Tax Credit Work For You
Your company could be leaving thousands of dollars on the table by failing to take advantage of federal tax credits aimed at getting people in certain groups into the workforce. This informational …Type: White PaperSponsored by: PeopleMatter -
Employee Self Service HR Deployment
A leading global food and beverage company needed to provide a portal to Human Resources tools to more efficiently serve 40,000 disconnected employees in their manufacturing and distribution …Type: Case StudySponsored by: KIOSK Information Systems -
SaaS for the Service Industry
Does this sound familiar: You're thrilled to learn that your hiring manager found the perfect candidate for that senior job you've had open. But somewhere between Des Moines and Omaha, your hiring …Type: White PaperSponsored by: PeopleMatter -
Implementing Retail Workforce Management: An Insider’s Secrets
The secret to rapidly realizing the full potential of a workforce management solution lies in how well it's implemented. While a number of retailers are flocking to best-in-class workforce management …Type: White PaperSponsored by: Kronos Incorporated -
I-9 Compliance: Top Five Best Practices to Help Avoid Fines, Penalties and Brand Damage
Recent Immigration and Customs Enforcement (ICE) raids have raised serious employment concerns in the service industry. High turnover rates and large percentages of immigrant and hourly workers …Type: White PaperSponsored by: PeopleMatter
