Features, News & Blogs
Two years after conquering Jeopardy, IBM's Watson is setting its sights on customer engagement. IBM today unveiled its IBM Watson Engagement Advisor, a cognitive computing assistant that learns, adapts and understands a company's data, empowering …
Busting the myths of specialty retailWe achieve what we believe. Sometimes that serves us well, and sometimes that holds us back. Here are some of the myths that create barriers to success in stores and other customer-focused businesses. Myth #1 - I can't make sales goal on slow days …
What's new, and what's not, about giving great customer serviceThis article was written by retail educator and author Micah Solomon, who will be leading a session at this year's Retail Customer Experience Executive Summit. You can get up-close access to Micah and all of our educators in this intense day-and-a …
'Father of customer experience' to speak at August retail eventLOUISVILLE, Ky. — Lou Carbone, the man who coined the term "customer experience" and is hailed as the father of the experience movement, will deliver a keynote address at this year's Retail Customer Experience Executive Summit. Carbone's 1994 …
Why retail labor cuts are short-sightedThe supermarket industry is notoriously frugal. Rarely is an article written in the mainstream media that doesn't mention the razor-thin margins retailers operate under, and for the most part Wall Street gives the industry high marks for cutting …
Can 'digital associates' create a personal experience online?In my last blog, we discussed a major difference between e-commerce and retail stores. Online retail is very effective and efficient IF you know WHAT you want and need. A tremendous advantage of retail stores is the associate, who both can ask "How …
Marketing faux pasEric Spitznagel, in his SFGate article Memorable marketing flip-flops, highlights the errors of some well-known, well-respected brands. Should we chalk up these mistakes to the fact that we're all human and, by definition, imperfect? Or are there …
Retail's new industrial revolutionBy Doug Stephens Earlier this year while at the National Retail Federation conference in New York, I listened to Walmart U.S. President Bill Simon talk at length about how retail was still a great career for young people to embark on. He reflected …
How one three-letter word can create a personal buying experienceMuch has been written and continues to be written about the battle between online e-commerce and retail stores. If it is only about lowest price, game over. Online wins IF you, the consumer, already know what you want. Online retailers are really …
This is the most popular customer service question ever"How should I compensate a customer for a service or product failure?" This is one of the most common, popular, and emotionally fraught questions I encounter. The answer is: It depends. And that variability, in fact, is what's most important …
Featured White Papers
» More White Papers about Employee Training
Products & Services

Qtrac Media Manager for Digital Signage

http://global.networldalliance.com/new/images/products/6173.png

6173/Qtrac-Media-Manager-for-Digital-Signage

Web

http://global.networldalliance.com/new/images/products/4763.png

4763/Web

In-store merchandising

http://global.networldalliance.com/new/images/products/4196.png

4196/In-store-merchandising

Security Solutions

http://global.networldalliance.com/new/images/products/4303.png

4303/Security-Solutions

Carousel Enterprise

http://global.networldalliance.com/new/images/products/800.png

375/Carousel-Enterprise

Installation & Implementation

http://global.networldalliance.com/new/images/products/4090.png

4090/Installation-Implementation

Digital Signage

http://global.networldalliance.com/new/images/products/4756.png

4756/Digital-Signage

Beltrac Retractable-Belt Queuing Stanchions

http://global.networldalliance.com/new/images/products/6179.png

6179/Beltrac-Retractable-Belt-Queuing-Stanchions

PCI Compliance Managed Network Services

http://global.networldalliance.com/new/images/products/4123.png

4123/PCI-Compliance-Managed-Network-Services

Slabb Custom Design Solutions

http://global.networldalliance.com/new/images/products/Custom_100.gif

2778/Slabb-Custom-Design-Solutions

Retail employees are on the front lines of the battle; their abilities to take care of your customers often makes the difference between success and failure. Training those employees properly is one of the most important things a retailer ever does.

Request Information From Suppliers
Save time looking for suppliers. Complete this form to submit a Request for Information to our entire network of partners.