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Retail Customer Experience Executive Summit: Microsoft vs Apple
Attendees toured the Mall of America and weighed in on Apple's and Microsoft's customer experiences.August 8, 2011
 | On the Top Tour, it was much harder to find what was going right than what was going wrong. So many basic rules of retailing were being violated, it was easy to see how customers feel they're in a sea of sameness. Takeaway: Don't let up. Retail has … |
 | On New York's east side, there's a store with exceptional customer service. It's not on Madison Avenue. It's not on 5th Avenue. It starts with a "B" but it's not Bloomingdale's, Bendel's, or Barneys. It's Bed Bath and Beyond. And it's impressive … |
 | You can't open a newspaper, turn on the TV, or go online without seeing a story of a venerable business calling it quits. Whether it's the hardware store outside of Denver Colorado or the gift store in Ann Arbor Michigan. Family businesses that … |
| Attendees of the second annual Retail Customer Experience Executive Summit had a rare opportunity to compare Microsoft's and Apple's retail customer experiences as they toured Mall of America, one of the world's largest shopping venues. On the first … |
| South African merchandising and display agency Rocket Creative recently worked with Mac Cosmetics, a division of Estee Lauder Group, to create a pop-up retail store for use in the South African retail market. The pop-up store concept is a flexible … | |
| Southern Imperial's new Scan Hooks for Gondola Uprights allow retailers to utilize unused space to maximize product placement. The Scan Hooks provide the opportunity to add more SKUs to planograms by using the gondola upright for pegged product. The … | |
 | Red Chariot, a retail immersion center located in Minneapolis, Minn., with services centered around helping retailers create a compelling experience for shoppers, will officially open at full capacity, with a 5,000 square-foot "store" in June. The … |
| StoreFixture.com, a DisplayShops specialty site, has launched its newest line of retail displays and display counters, called The Essentials Line. These retail display counters and cash wraps can be found anywhere from department stores and … | |
| Whether it's conserving water in their stores or promoting their reusable shopping bags, many retailers are committed to the "greentailing" movement. Green topics such as how to save and make money with green stores and consumer response to … | |
 | What follows is an excerpt from one of RetailWire's recent online discussions featuring commentary from its "BrainTrust" panel of retail industry experts. The most important conversion area and at the same time the least serviced area in apparel … |
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NCR, MoneyBoard use self-service as couponing solution
As consumers look for ways to save money in a worsening economy, coupons are becoming an important part of the grocery store shopping experience. However, traditional coupons can be inconvenient to …Type: Case StudySponsored by: NCR Retail -
BSQUARE helps Springboard develop revolutionary shopping cart system
Springboard wanted to create a wireless, touchscreen-based device to be installed in shopping carts. Lacking resources to integrate Microsoft Windows CE in-house, Springboard decided to outsource …Type: Case StudySource: BSQUARE -
The Right Way to Rollout
When rolling out a fixture installation, companies can choose to use in-house staff or outsource to an experienced company. Learn the pros and cons of each method.Type: Special ReportSource: RetailCustomerExperience.com -
Sourcing Retail Store Fixtures from China
Sourcing fixtures from China can increase ROI, but a careful eye must be kept on hidden expenses and quality.Type: Special ReportSource: RetailCustomerExperience.com -
Self-Service at Supermarkets and Grocery Stores
For shoppers, a trip to the grocery or supermarket is often logistically challenging. Self-service technology can help them make the most of their weekly trip.Type: GuideSource: SelfServiceWorld.com
