Features, News & Blogs
  • To ignite your customers, fire up your employees

    I'm one of those connected customers. I scan QR codes. I read product reviews. I'm never without my phone and it is loaded and ready with Google Shopper, Red Laser and Barcode Hero. I write reviews …
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  • Are independent hardware stores ready for a comeback?

    Do you remember being at a bowling alley or supermarket and seeing the old claw game? The one where you navigate the joystick in hopes of manipulating the claw to grab an item you want? There are a …
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  • Walgreen may hire more disabled workers

    Walgreen Co. is piloting a program to hire cognitively and physically disabled employees in its stores across the country, according to a story on ChicagoBusiness.com. About 50 percent of the staff …
  • Study: 'Racioethnic consistency' between retail employees, customers boosts profit

    According to a new study from Temple University, retailers can significantly increase their revenue and profitability by better mirroring the "racioethnic representation" between their employees and …
  • Teenagers have changed: Here's what it will take for them to succeed in retail

    In the Wall Street Journal article, "What's Wrong With the Teenage Mind?" Alison Gopnik takes an in-depth look at two trends affecting the maturation of teenagers. She has found puberty is kicking in …
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  • What are your 2012 retail resolutions?

    I know how busy you have likely been for the last few weeks, so I've taken the liberty of putting together some potential resolutions for you and your team in 2012. This is a fairly extensive list …
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  • Employee turnover: Are you causing it or preventing it?

    There are many causes for turnover, but the single biggest reason for turnover in retail stores today is the inability of the sales staff to be successful. But what does this mean? Generally, people …
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  • Updating the referral bonus

    We all know that finding and retaining great people is a vital element for any experience-based store or company. What might not be as obvious is how much harder it is to work and succeed in our …
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  • NRF: High unemployment remains retail's primary concern for holiday season

    Following the announcement that U.S. employers added 103,000 jobs in September and that the unemployment rate remained unchanged at 9.1 percent, National Retail Federation President and CEO Matthew …
  • NRF comments on September job numbers

    Following the announcement that U.S. employers added 103,000 jobs in September and that the unemployment rate remained unchanged at 9.1 percent, National Retail Federation President and CEO Matthew …
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Good help is harder than ever to find, and equally hard to keep. Managing your staff, keeping them trained and happy, and keeping them on the payroll — all of these are crucial to providing a great customer experience.

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Retail RFID Almanac 2011