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To ignite your customers, fire up your employees
I'm one of those connected customers. I scan QR codes. I read product reviews. I'm never without my phone and it is loaded and ready with Google Shopper, Red Laser and Barcode Hero. I write reviews …
May 8, 2012 - Sheridan Orr
Are independent hardware stores ready for a comeback?
Do you remember being at a bowling alley or supermarket and seeing the old claw game? The one where you navigate the joystick in hopes of manipulating the claw to grab an item you want? There are a …
March 15, 2012 - Bob Phibbs
Walgreen may hire more disabled workers
Walgreen Co. is piloting a program to hire cognitively and physically disabled employees in its stores across the country, according to a story on ChicagoBusiness.com. About 50 percent of the staff …
March 9, 2012
Study: 'Racioethnic consistency' between retail employees, customers boosts profit
According to a new study from Temple University, retailers can significantly increase their revenue and profitability by better mirroring the "racioethnic representation" between their employees and …
February 28, 2012
Teenagers have changed: Here's what it will take for them to succeed in retail
In the Wall Street Journal article, "What's Wrong With the Teenage Mind?" Alison Gopnik takes an in-depth look at two trends affecting the maturation of teenagers. She has found puberty is kicking in …
February 22, 2012 - Bob Phibbs
What are your 2012 retail resolutions?
I know how busy you have likely been for the last few weeks, so I've taken the liberty of putting together some potential resolutions for you and your team in 2012. This is a fairly extensive list …
January 5, 2012 - Doug Fleener
Employee turnover: Are you causing it or preventing it?
There are many causes for turnover, but the single biggest reason for turnover in retail stores today is the inability of the sales staff to be successful. But what does this mean? Generally, people …
January 3, 2012 - Harry Friedman
Updating the referral bonus
We all know that finding and retaining great people is a vital element for any experience-based store or company. What might not be as obvious is how much harder it is to work and succeed in our …
November 7, 2011 - Doug Fleener
NRF: High unemployment remains retail's primary concern for holiday season
Following the announcement that U.S. employers added 103,000 jobs in September and that the unemployment rate remained unchanged at 9.1 percent, National Retail Federation President and CEO Matthew …
October 9, 2011
NRF comments on September job numbers
Following the announcement that U.S. employers added 103,000 jobs in September and that the unemployment rate remained unchanged at 9.1 percent, National Retail Federation President and CEO Matthew …
October 6, 2011