 | The most noticeable change for mass-market retail in the year ahead will be the introduction of new architectural materials and flooring. As "stores" evolve from "come and get it" warehouses to smaller, experience based shopping, there's demand for … |
 | Most retailers spend a great deal of time making their stores visually appealing. Whether your merchandising style projects an opulent, prestigious image, or a carnival of bargains, you're no doubt attempting to attract customers. Sometimes … |
 | A recent article in CPG Matters relates new findings from Campbell Soup Company that 80 percent of buying decisions are made before a shopper ever gets to the store. Contrast this with the long-held belief that 70 percent of buying decisions are … |
 | About a decade ago, retailers demanded greater profits – leading to the roll-out of the self-checkout lanes. The introduction of self-checkout lanes was viewed as a strategic move to reduce retailers' labor costs while helping to speed up the … |
 | Google recently announced that it is ending both its development and support of QR (Quick Response) codes. QR or 2-D barcodes as they are sometimes called, were originated by a subsidiary of Toyota over 15 years ago and gained popularity in Japan … |
| By Doug Stephens Imagine this…. You drive a moving van outfitted with retail fixtures, signs, a cash register and loads of jewellery up Fifth Avenue in Manhattan, park directly in front of Tiffany & Co. You swing open the doors and start … |
 | On the Top Tour, it was much harder to find what was going right than what was going wrong. So many basic rules of retailing were being violated, it was easy to see how customers feel they're in a sea of sameness. Takeaway: Don't let up. Retail has … |
| As retailers start to adopt tablet computers--like Apple's new iPad--they are going to quickly find out that they can improve the retail customer experience at the same time they lower their operating costs, improve their brands, and capture better … |
 | I needed to buy a down pillow. That's how it started. I needed something softer than the hard, bouncy pillow I'd been sleeping on for months, so I thought, "How about a nice, soft, down pillow?" Next: Where to go for my cuddly purchase? In my new … |
 | The Atlanta Journal-Constitution reports that Old Navy is about to undergo a pretty dramatic makeover. Seven stores in Georgia are going to get the facelift, with presumably the rest to follow. The paper suggests that the move is an effort to "bring … |
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DMV Self-Service Kiosks
The Maryland MVA sought to improve the service experience for their constituents with goals tied to: decreased customer wait times, simple, automated transaction delivery for patrons and reliable …Type: Case StudySponsored by: KIOSK Information Systems -
Is it iPad or Something Else?
Tablets are becoming increasingly popular for both consumer and business use. Many marketers are asking which tablet is right for retail and other consumer facing businesses. This paper explores this …Type: White PaperSponsored by: Frank Mayer and Associates, Inc. -
Customer Experience Technology Buyer's Guide 2012
Smartphones, digital signage, kiosks and other technologies offer endless possibilities for enhancing the customer experience. The 2012 Customer Experience Technology Buyer's Guide will help you find …Type: Special ReportSponsored by: Reflect Systems -
Integrating POS Systems with Mobile Payments
Implementing a mobile payments solution doesn't have to be expensive. In this free guide, learn best practices for integrating mobile payments, how to calculate ROI and understand PCI requirements.Type: GuideSponsored by: Leapfrog POS -
Multi-Channel Retailing: An Introduction
New technologies, such as mobile, touchscreens and tablets, are offering retailers more ways to connect with customers. Learn what tools are available and how to maximize their effectiveness.Type: GuideSponsored by: Frank Mayer and Associates, Inc.
Research Center Sponsored by:
Interactive kiosks provide consumers with the ultimate retail experience including online sales, gathering information, human resource applications, photo kiosks, healthcare programs and much more. Frank Mayer and Associates, Inc. has designed, produced and deployed over 70,000 retail kiosks for clients such as KEO, BMW, John Deere, Microsoft, and Ford.
