Features, News & Blogs
Sony's CEO, Phil Molyneux, announced a move to common pricing beginning April 1, 2012. What is common pricing? More importantly, what is the impetus for this move? Common pricing sets a limit on the discounting that retailers can do by establishing …
It was extremely timely that Google announced the debut of its Google Wallet mobile application last week, just as we were about to publish the latest issue of COLLOQUY on our website, with an in-depth cover story on what we call "The Device Race" &…
It looks like Canada is not only going to bring home the bacon for Target Corp., but chances are it will deliver some loyalty, as well. The Minneapolis-based mass merchant recently estimated that its pending expansion into the north will generate $…
It was Small Business Saturday and I was on a mission, I would venture out to holiday shop. With this caveat: I refused to buy anything if the help didn't say anything to me. I was looking for a repeat Amanda experience. The first shop I entered, …
Regardless of the Black Friday hype, the holiday shopping season still has a long way to go. After all, the Saturday before Christmas is often the busiest shopping day of the year. Still, retailers are off to a decent start – at least by some …
"Checking in" at a retailer or service provider is getting more valuable than ever, with more companies rewarding customers who do no more than simply walk inside a particular location. Most recently, Mashable reported that Virgin America is the …
Good news for retailers: Children may find actual brand-name toys – not recession-age oranges, IOUs or dollar-store coloring books – in their stockings this holiday season. But while we're spending, let's make sure more adults find …
While it's encouraging to read that Deloitte is expecting a slight upturn in retail sales and Nielsen is predicting flat, the reality is this holiday season will be grinchy for retailers. But this is nothing new... I've researched the media going …
Looks like last year's fine-tuning of Best Buy's Reward Zone loyalty plan is paying off for the retailer, but time will tell if it is delivering for members. In a second-quarter earnings call Sept. 14, Best Buy Chief Financial Officer James …
If customer service is part of your brand proposition, then I've got a little "best in class" to share with you, IMHO. "Buy a Laptop, Get a Geek.": the new campaign from Best Buy that offers ongoing technical support with every laptop purchase. What …
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People love technology, and the field of electronics retailing has come on strong in recent years, thanks to consumer adoption of personal computers, MP3 players and cellular phones. But electronic devices can be complex, making this a tricky sale — electronics retailers need to balance product selection and depth with accessibility and a customer service staff that can demystify the goods.

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CONNECT 2014 Mobile Innovation Summit
CONNECT 2014 Mobile Innovation Summit