Features, News & Blogs
Lowe's announced this week its plans to hire approximately 45,000 seasonal employees at its stores in the U.S. during spring — the busiest time of year in the home improvement industry. The company also will add 9,000 permanent part-time …
It may seem like there is nothing small about big-box retailer Costco, but a recent article on forbesindia.com pointed out a psychological paradox that could be a reason behind the store's success. At a deeper level, the customer's experience of …
IKEA announced today that it will shift to renewable energy by 2020 as part of a preservation plan that has won support from environmentalists, according to a Reuters report. The Swedish-based retailer wants to build on many customers' desires for a …
Rival retail giants Walmart and Amazon go toe-to-toe once again, with Walmart announcing Tuesday that it had begun testing same-day delivery for online purchases. According to an article on nytimes.com, Walmart plans to make the instant delivery …
Hartmarx Corp., the bankrupt men's clothing retailer, opened a pop-up store this month in a vacant building on Chicago's State Street, reports the Chicago Tribune. HMX LLC, a company formed from the Hartmarx Corp., converted the location into a …
Multidev Technologies Inc., developers of fully-integrated ERP solutions for retail and wholesale, announced the release of its new software developed specifically for the ecommerce segment. The e-comDrive solution is an integrated back office …
Yes Virginia, Retail Holiday Sales Will Suck... Again!While it's encouraging to read that Deloitte is expecting a slight upturn in retail sales and Nielsen is predicting flat, the reality is this holiday season will be grinchy for retailers. But this is nothing new... I've researched the media going …
Over the weekend, Target stores launched a new seven-week marketing blitz called "The Great Save," which aims to position Target as a sort of hybrid of its traditional value-oriented sell and the buy-in-bulk experience of warehouse stores …
A new report in the New York Times discusses the "mountains of data and whiz-bang technology" that today's retailers are wrestling with, in their ongoing attempts to get shoppers eager to spend money again. The story touches on everything from …
7 keys to customer experience in 2010The author is vice president and principal analyst at Forrester Research, with a focus on customer experience. Despite the economic difficulties in 2009, we've seen a significant uptick in real customer experience efforts. What do I mean by real …
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The warehouse store taught consumers the wonders of buying toilet paper, milk and socks by the pallet. And warehouse stores are no longer just big, cold rooms filled with product en masse; they are part of a unique shopping experience that customers will actually pay a membership fee for.

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