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Hartmarx opens a pop-up store in Chicago
Hartmarx Corp., the bankrupt men's clothing retailer, opened a pop-up store this month in a vacant building on Chicago's State Street, reports the Chicago Tribune. HMX LLC, a company formed from the …
June 7, 2011
Multidev releases ecommerce back office solution
Multidev Technologies Inc., developers of fully-integrated ERP solutions for retail and wholesale, announced the release of its new software developed specifically for the ecommerce segment. The e …
May 31, 2011
Yes Virginia, Retail Holiday Sales Will Suck... Again!
While it's encouraging to read that Deloitte is expecting a slight upturn in retail sales and Nielsen is predicting flat, the reality is this holiday season will be grinchy for retailers. But this is …
October 3, 2010 - Bob Phibbs
Target takes on warehouse clubs
Over the weekend, Target stores launched a new seven-week marketing blitz called "The Great Save," which aims to position Target as a sort of hybrid of its traditional value-oriented sell and the …
January 4, 2010
Retailers tackling 'mountains of data'
A new report in the New York Times discusses the "mountains of data and whiz-bang technology" that today's retailers are wrestling with, in their ongoing attempts to get shoppers eager to spend money …
January 3, 2010
7 keys to customer experience in 2010
The author is vice president and principal analyst at Forrester Research, with a focus on customer experience. Despite the economic difficulties in 2009, we've seen a significant uptick in real …
December 28, 2009
The 5 biggest retail customer experience stories of 2009
If there was anybody more nervous than shoppers this year, it was retailers. The industry had just gone through a devastating holiday season — "we've all just lived through it," said outgoing …
December 21, 2009
NRF survey: Most consumers are less than halfway done with holiday shopping
Though the Christmas countdown is in its final stages, it seems shoppers still have plenty of shopping left to do. According to NRF's 2009 Holiday Consumer Intentions and Actions Survey, conducted by …
December 16, 2009
How consumers killed customer service
A recent Brandweek article titled "Retail Customer Service Stinks" reported that the service received by shoppers in more than 1,000 retail interactions in the study rated 48.2 out of a possible 100 …
December 16, 2009
Study: Promotional bundles devalue products, reduce long-term profit
The best things in life aren't free, especially for companies trying to lure customers by offering sweet deals on two complementary products. Marketers traditionally have relied heavily in their …
December 16, 2009

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