• Retail Top 100 2012, No. 1: Amazon

    For those who remember Amazon as a really cool online bookstore, the view from 2012 shows just how far the retailer — and the world — has come. What once seemed a promising fad is now an …
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  • 2012 Retail Customer Experience Top 100

    Once again, our team of retail experts sat down to identify the hundreds of trends, technologies, brands, strategies and people that are having an impact on retail. They …
Features, News & Blogs
Despite Amazon's steady march of progress throughout 2011, Apple, true to form, managed to out-dazzle the world's biggest online retailer every step of the way. The company continued to lure consumers and business users away from desktop computers …
Discounting dates back to the days of open-air bazaars, but the proliferation of e-commerce and smartphones now puts the neighborhood boutique in direct competition with the biggest discounts offered by any vendor anywhere in the world. And vice …
The numbers say the Great Recession ended way back in June 2009. Somebody needs to tell the economy that. Growth isn't accelerating as it normally would during a recovery. The U.S. economy in 2012 is expected to grow a scant 2 percent (unchanged …
Technology companies and retailers alike have hailed 2011 as the year of mobile shopping. Consumers are fast approaching the tipping point in their embrace of smartphones and tablets to access apps, discounts, price comparison information, and …
As consumers continue to trim spending and do more of their shopping online, big-box retailers are moving to smaller stores to reduce under-utilized space and stay profitable. At the same time, consumers are treating retail stores as showrooms …
In theory, experience design — or user experience (UX) design — operates from the premise that consumers wish to engage in a meaningful interaction when purchasing a product or service. In practice, experience design involves the …
Apple has benefited mightily in the past decade from the shift from CDs to online music services — a shift it helped set into motion with the unveiling of the iPod in 2001. Two years later, Apple launched the iTunes music store offering songs …
According to a study by Group SJR and Liz Claiborne Inc. conducted among 801 smartphone and tablet owners between the ages of 18 to 64, half said they planned to scan barcodes more often to get additional information about a product, suggesting …
As yet another example of how the Amazon model continues to shape the evolution of the Web, the deluge of user-generated content — from product reviews and comments posted on news stories, to the glut of unguarded personal information offered …
Seeking to drive home the point that Zappos offers "more than shoes," the online retailer last summer launched a uniquely interactive print ad campaign that invited consumers to dress naked models using QR codes. The ads depicted naked models (…
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The Retail Customer Experience "Top 100 Retail Movers and Shakers" highlights the companies, people, issues and trends that are shaping the future of retail. Are you on the list?

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CONNECT 2014 Mobile Innovation Summit
Frank Mayer and Associates
CONNECT 2014 Mobile Innovation Summit