Social Media at Retail | RetailCustomerExperience.com

Features, News & Blogs

Social media has the power to kill pink slime
Bettina Siegel is the poster child for what a blog can do. Social media gets a lot of hype, but how much power does it really have to change things? If you don't know Bettina Elias Siegel, you are …
May 16, 2012 - Chris Petersen
Postea teams with NCR to deliver '21st-Century post office'
Postea Inc., a technology provider for the postal, mailing and logistics industry, and NCR Corp. are partnering to "bring the post office into the 21st century." The companies are marketing their …
May 14, 2012
What does Facebook's app store mean for retailers?
By Mike Wittenstein Facebook is launching its own App Store. Opening an online Web service that extends the company's products, functionality, and services will create new revenue streams for the …
May 10, 2012
Social media raising stakes for customer service
Americans are growing more frustrated with customer service, and their social media savvy is making it hard for businesses to get away with ignoring the problem, according to the 2012 American …
May 2, 2012
TheFind launches Glimpse social shopping app
TheFind, a mobile, social and tablet commerce provider and shopping search engine, announced it has launched Glimpse, a new Facebook shopping app that uses Facebook Like data from across the Web, to …
May 1, 2012
Social gifting coming on strong
Brick-and-mortar retailers are always looking for new, efficient ways to drive store traffic without diluting their brands. That was the inspiration for Sweden's Hjalmar Winbladh to launch Wrapp, a …
April 30, 2012
Why 'Tweets for Treats' must die
It was only a matter of time before marketers developed a work-around to avoid the heavy lifting of great social media. Companies like Amex and now retailers such as Express are now incentivizing …
April 24, 2012 - Doug Stephens
RCEES keynote speaker gives advice to Inc. magazine
Dave Kerpen, the CEO and founder of social media consultancy Likeable Media, recently contributed the article "Best Advice I Ever Got" for Inc. magazine. Kerpen, whose clients include Verizon …
April 23, 2012
Google Glasses: Who is actually going to wear them?
The video recently released by Google featuring "Project Glass," Android-powered eyeglasses with a real-life, heads-up display, has received nearly 14 million views on Youtube. There's no doubt …
April 20, 2012 - Cherryh Butler
What retailers should know about Google Glasses
Discussions have erupted in the blogosphere regarding the viability of Google's latest innovation, "Project Glass," Android-powered eyeglasses with a personal heads-up display. The corporation, known …
April 20, 2012 - Cherryh Butler

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Sirius eCommerce for Retail
Powering up the mobile and social customer experience. The sea of statistics about the stunning rise of mobile and social commerce is almost overwhelming. The good news is that these statistics all …
Tags: IBM Corporation, Mobile Payments, Mobile Retail, Social Media
Type: White Paper
Sponsored by: IBM Corporation
Social Retailing: How Technology Is Changing the World of Marketing and Branding
Social media is reshaping the way people communicate, and retailers need to be a part of the conversation.
Tags: Customer Experience, Marketing, Nanonation, Retail, RetailCustomerExperience.com, Social Media
Type: White Paper
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2011 Retail Customer Experience Top 100
Discover the companies, issues and trend that are impacting retail in 2011.
Tags: Customer Experience, Department Stores, Motorola, Inc., Multichannel Retailing, Online Retailing, Pharmacy/Drugstores, Retail - Apparel, Retail - Convenience Stores, Retail - General, Retail - Mall, Retail - Warehouse, RetailCustomerExperience.com
Type: Guide
Sponsored by: Motorola, Inc.
Keeping Service Customers Satisfied in a Social Mobile World
This paper looks at service scenarios from the customer continuum where satisfaction research has resulted in meaningful improvements to customer experience. Service delivery bears closer scrutiny in …
Tags: Customer Experience, Frank Mayer and Associates, Inc., Marketing, Mobile, Mobile Payments, Multichannel Retailing, Online Retailing, Social Media
Type: White Paper
Sponsored by: Frank Mayer and Associates, Inc.
Social Media and Customer Experience Feedback
Tags: CRM, Commentary, Communications, Customer Experience, Customer Service, Customer Service / Experience, Data Capture, Franchising & Growth, Loyalty Programs, Marketing, Mindshare Technologies
Type: White Paper
Source: Mindshare Technologies

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