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The agony and the ecstasy of online product reviews
Today's xkcd comic is a pretty brilliant illustration of just how frustrating online product reviews have become for consumers. Setting aside for the moment the topic of intentionally funny reviews …
March 30, 2012 - James Bickers
Survey: 48 percent of retail websites not offering product ratings, reviews
CrossView, a provider of cross-channel commerce solutions with clients such as Advance Auto Parts and Moosejaw, released the results of a survey showing that 48 percent of retailers are not offering …
June 13, 2011
Mobile Retail Monday: 'Create-A-Look' feature distinguishes PacSun iPhone App
Mobile Mondays is a weekly column on mobile apps by retail customer experience authority Mike Wittenstein. Each week, you'll get a test drive of a leading retail app including pictures of key …
June 13, 2011
Brookstone announces QR code program plans
According to DDI.com, Brookstone Inc. has announced plans for a new Quick Response (QR) code program in 30 New York-area stores. Once scanned, the codes offer shoppers reviews, videos and product …
April 14, 2011
Mobile Monday: Walmart iPad app
Mobile Mondays is a weekly column on mobile apps by retail customer experience expert Mike Wittenstein. Each week, you'll get a test drive of a leading retail app including pictures of key features …
April 10, 2011
Home Depot announces barcode program for smartphones
According to TechNewsDaily.com, Home Depot announced its first mobile barcode program, which allows customers to take a picture of a 2-D barcode, known as a QR code, with their smartphones to …
March 23, 2011
Delvinia Dig report focuses on future of retail
The latest "Dig" report from Delvinia, a Canadian digital strategy and customer experience design firm, indicates the growing influence of digitally savvy consumers. "The Social Shopper: A Lens into …
February 24, 2011

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