Features, News & Blogs
Nikki Baird to give keynote on privacy at CONNECT summitNetworld Media Group announced today that Nikki Baird, managing partner with Retail Systems Research (RSR), has joined the speaker roster for its 2014 CONNECT Mobile Innovation Summit, which will convene on August 18–20 this year in Chicago. "…
'Mobile Evangelist of the Year' Jack Philbin will headline 2014 CONNECT Mobile Innovation SummitNetworld Media Group announced today that Jack Philbin, co-founder, president and CEO of Vibes and chairman of the Mobile Marketing Association, will deliver the opening keynote address at its 2014 CONNECT Mobile Innovation Summit in Chicago. "This …
How to make a better wireless store experienceBy Christopher Krywulak President and CEO, iQmetrix Consumer expectations of wireless carriers continue to rise, in terms of coverage, pricing of devices and plans — and also in terms of the in-store customer experience. The key word in the …
With a slogan of "Think Mobile First," Networld Media Group properties MobilePaymentsToday.com and RetailCustomerExperience.com will join forces to convene the fourth annual customer experience gathering. This year, the CONNECT 2014 Mobile …
Apple is going to business schoolThere is always a lot of press about Apple. There are Apple stock forecasts, new product predictions and literally hundreds of stories about their stores. But, this is not a story about Apple's pitfalls or potential. Instead, it is a story that …
How to build an expert customer service problem resolution approachAn expert approach to customer service requires a well-defined process for problem resolution. Let's look at how to start setting up such a process. 1. Start by actively "harvesting" complaints. Yes, harvesting: Your company should have the same …
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CONNECT 2014 Mobile Innovation Summit
CONNECT 2014 Mobile Innovation Summit