Features, News & Blogs
Fans of I.N.C, Martha Stewart and other Macy's exclusive brands will have to wait a while before earning new reward points for their purchases. In a conference call with analysts May 11, Chief Financial Officer Karen Hoguet said the results of a …
At COLLOQUY, we regularly discuss the benefits of using loyalty program data to improve customer relationships and targeted customer communication. But can a company be sued for not using its loyalty data? Apparently so: Safeway was recently sued by …
It always bugged me that almost every specialty store displays its small-sized clothes on the top rack, where small people cannot easily reach them, while the large sizes are at the bottom. If one store switched this practice around, I may find …
I was heartened by a recent Detroit News article that reported on a new Macy's initiative called MyMacy's, which allows managers to customize merchandise in specific stores based on customer request and market demand. It's this kind of nimbleness …
Looks like last year's fine-tuning of Best Buy's Reward Zone loyalty plan is paying off for the retailer, but time will tell if it is delivering for members. In a second-quarter earnings call Sept. 14, Best Buy Chief Financial Officer James …
A recent study by Forester Research concluded that while location-based services (LBS) such as Foursquare, Gowalla and Loopt are intriguing, they are still too small for major marketers to spend much time on. Location-based services allow users to …
Chrysalis Software Inc., a provider of contact center professional services and products, has introduced a cloud or premises-based multimedia information delivery service that manages outbound notifications for contact centers. The Chrysalis …
How iPads are Going to Change the Face of RetailAs retailers start to adopt tablet computers--like Apple's new iPad--they are going to quickly find out that they can improve the retail customer experience at the same time they lower their operating costs, improve their brands, and capture better …
Market basket analytics: Ready for prime time Surprisingly few retail managers, planners, and executives make business decisions based directly on information regarding their customers' purchasing behavior. This is a big problem for an industry whose very purpose is to fulfill the needs of …
Escalate Retail has announced that the latest release of its Blue Martini Commerce Suite includes a new Web Services Manager (WSM) layer to simplify and streamline integration across channels. The Blue Martini Suite includes Commerce, Contact Center,…
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Best Practices: Multichannel Integration
CONNECT 2014 Mobile Innovation Summit