CRM | RetailCustomerExperience.com

Features, News & Blogs

How data-driven creative is transforming the customer-retailer relationship
The data-driven retail revolution of today has significant implications for the traditional creative agency. As customers increasingly demand personalization and communications move from a mass …
October 2, 2011
IBM expands cloud delivery of its Smarter Commerce initiative
IBM today announced new cloud and on-premise offerings that will help organizations respond automatically to shifting consumer and business trends. The new solutions, Commerce-as-a-Service and Social …
September 19, 2011
Infogain service enables low-risk transition to cloud-based customer support
Infogain Corporation has announced the newest addition to its line of services, Transformational Customer Support service. The new service creates a multichannel, community-based, knowledge-enabled …
September 12, 2011
GameStop PowerUp Rewards hits 12.5 million member mark
Brierley+Partners (B+P) announced that the PowerUp Rewards loyalty program, designed and launched in October 2010 with the company's client GameStop, has risen to more than twelve and a half million …
August 22, 2011
Raymark acquires customer solutions provider Retaligent
Raymark, a retail software solutions company, has announced its acquisition of Retaligent Solutions Inc., a customer centricity solutions provider in the retail industry. Retaligent's products …
May 31, 2011
Ideas to retain service quality in a growing company
Small companies often deliver a higher-quality customer experience than larger companies. But as small companies grow, it becomes more difficult to stay close to the customer, and deliver a …
May 23, 2011 - Mike Wittenstein
Macy's loyalty pilot still circling the runway
Fans of I.N.C, Martha Stewart and other Macy's exclusive brands will have to wait a while before earning new reward points for their purchases. In a conference call with analysts May 11, Chief …
May 16, 2011 - Lisa Biank Fasig
Retail Customer Experience publishes comprehensive guide to PCI DSS compliance
Retail Customer Experience has announced the publication of "Understanding PCI DSS and Payment Card Security," a comprehensive guide to card payment security. The report lays out the 12 requirements …
May 10, 2011
Supermarket chain Big Y offers rewards card - with a fee
The following is an excerpt from a recent conversation on RetailWire, with comments from its panel of contributors. Big Y Foods Inc., a Springfield, Mass.-based supermarket chain, has launched a new …
May 2, 2011
Five ways to personalize the e-commerce experience
As rapidly as today's retail environment continues to evolve, it is also increasingly complex and exceptionally competitive. Contributing to this complexity are the multiple paths to purchase for the …
April 17, 2011

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Featured White Papers

Opinionmeter Improves Customer Survey Feedback with Elo TouchSystems Solutions
Improve customer survey response rates and feedback data with automated surveys.
Tags: ATMs, Barcoding, CRM, Customer Experience, Kiosks & mini kiosks, Marketing, Multifunction Kiosks, Operations Management, Opinionmeter International, Retail, Self Service
Type: Case Study
Sponsored by: Opinionmeter International
Top 10 Customer Satisfaction Survey Best Practices
You probably already have a very good idea of what drives customer satisfaction. Customer service professionals can generally create surveys that, on the surface, might closely resemble those created …
Tags: CFI Group USA, LLC, CRM, Retail - General, Survey Kiosks
Type: Research
Sponsored by: CFI Group USA, LLC
Webinar: Leveraging Lean Store Operations to Improve the Customer Experience
Meeting Description: Learn how leading retailers are applying Lean Six Sigma to improve the customer experience.
Tags: CRM, RetailCustomerExperience.com, Webinar
Type: Webinar
Source: RetailCustomerExperience.com
Hot Topic concept Torrid automates email communication with customers
Torrid is a distinct multi-channel specialty retail concept operated by Hot Topic. It's a fashion-forward brand that sells apparel, lingerie, shoes and accessories designed for various lifestyles …
Tags: BlueHornet Networks, Inc., CRM, Online Retailing, Technology
Type: Case Study
Source: BlueHornet Networks, Inc.
Improving Customer Satisfaction in Retail Banking
Uncertainty about the future is dominating the consumer's mind and they are facing some bleak economic realities.This whitepaper will look at the impact of the current recession on banking clients …
Tags: CRM, Customer Experience, Customer Service, Customer Service / Experience, Empathica, Inc., Psychology
Type: White Paper
Source: Empathica, Inc.

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