Features, News & Blogs
How data-driven creative is transforming the customer-retailer relationshipThe data-driven retail revolution of today has significant implications for the traditional creative agency. As customers increasingly demand personalization and communications move from a mass-marketing model to one-to-one relevance, a new paradigm …
IBM today announced new cloud and on-premise offerings that will help organizations respond automatically to shifting consumer and business trends. The new solutions, Commerce-as-a-Service and Social Media Marketing, combine technology from key …
Infogain Corporation has announced the newest addition to its line of services, Transformational Customer Support service. The new service creates a multichannel, community-based, knowledge-enabled solution that leverages the benefits of and …
Brierley+Partners (B+P) announced that the PowerUp Rewards loyalty program, designed and launched in October 2010 with the company's client GameStop, has risen to more than twelve and a half million members. In GameStop's earnings call on August 18 …
Raymark, a retail software solutions company, has announced its acquisition of Retaligent Solutions Inc., a customer centricity solutions provider in the retail industry. Retaligent's products include integrated retail clienteling, CRM and loyalty …
Ideas to retain service quality in a growing companySmall companies often deliver a higher-quality customer experience than larger companies. But as small companies grow, it becomes more difficult to stay close to the customer, and deliver a personalized experience. Listen to this roundtable …
Fans of I.N.C, Martha Stewart and other Macy's exclusive brands will have to wait a while before earning new reward points for their purchases. In a conference call with analysts May 11, Chief Financial Officer Karen Hoguet said the results of a …
Retail Customer Experience has announced the publication of "Understanding PCI DSS and Payment Card Security," a comprehensive guide to card payment security. The report lays out the 12 requirements for compliance with the Payment Card Industry Data …
Supermarket chain Big Y offers rewards card - with a feeThe following is an excerpt from a recent conversation on RetailWire, with comments from its panel of contributors. Big Y Foods Inc., a Springfield, Mass.-based supermarket chain, has launched a new savings program for its customers on top of its …
Five ways to personalize the e-commerce experienceAs rapidly as today's retail environment continues to evolve, it is also increasingly complex and exceptionally competitive. Contributing to this complexity are the multiple paths to purchase for the customer. While this might sound exciting, the …
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Customer relationship management is the science of finding customers, knowing their wants and needs, and being able to reach out to them at the most opportune times. CRM is both a discipline and a set of tools – and it is changing every day.

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CONNECT 2014 Mobile Innovation Summit
CONNECT 2014 Mobile Innovation Summit